Crabwall Hall Care Home - Barchester Healthcare

10/10/2025

🎉 Awel-Y-Mor Celebrates Excellent Ratings 🎉

Awel-Y-Mor Care Home in , Swansea passed a recent Care Inspectorate Wales inspection with ‘Excellent’ ratings - the best possible ratings – across the board, after being praised for operating a safe, well-maintained, caring and well-led service.

The CIW report stated that there was a strong sense of belonging and teamwork in the home, nurtured by a very well-respected management team that encourages a positive culture.

Highlighted in the report was that the care staff knew residents well and were dedicated and driven to offering them the best possible care, going above and beyond to do so.

A relative commented: “I can’t speak highly enough about the place, they are so good at the little things, all the residents come first here. My loved one has a good life here.”

Our CEO, Dr Pete Calveley, visited Awel-Y-Mor to congratulate Rachael, General Manager, and her team on the home’s Excellent ratings and award every member of staff a £500 voucher to celebrate their achievement.

Huge congratulations to everyone at Awel-Y-Mor – what a fantastic achievement! 👏

Here are some of the highlights from the day.

08/10/2025

⭐ We’re Finalists for the National Care Awards ⭐

We’re delighted to share that Barchester Healthcare has been shortlisted in the Large Care Home Group category for this year’s National Care Awards.

The National Care Awards are the largest awards recognising excellence in the UK care sector, celebrating the very best people and companies across the sector.

A huge congratulations to Aila Evangelista from Atfield House Care Home in , London, a finalist in the Care Registered Nurse of the Year category, and to the entire team at Atfield House Care Home - Barchester Healthcare, also shortlisted for Dignity and Respect Care Home of the Year. 👏

We’re so proud of all our teams who work tirelessly to provide the very best care for residents, patients and their families every single day.

The winners will be announced on 7th November at Park Plaza London – good luck to all the finalists!

07/10/2025

🖌️ Pinetree Residents Get Creative with Mosaic-Making 🎨

As part of their first home anniversary celebrations, and together with volunteers from partner company CBRE UK, colleagues and residents at Pinetree Care Home in set to work on a joint project to commemorate the occasion.

Residents were asked what they would like to do to celebrate and decided to create a beautiful mosaic sign for the home.

The project was a wonderful collaboration that everyone at the home could join in with. The end result is a fitting tribute to the home, which now hangs in reception for all the staff, residents and visitors to enjoy.

A resident commented: “It is so wonderful to try new hobbies, I had never made a mosaic before but I absolutely loved it and have been bitten by the bug! I can’t wait to have another go and see what else we can make. I really enjoyed sitting down with everyone else and working on something together, it gave us all a fantastic sense of achievement.”

What a beautiful mosaic! Well done to all involved. 👏

03/10/2025

♥️ The Power of Music: a heart-warming moment at Ochil Care Home ♥️

Colleagues and residents at Ochil Care Home in were over the moon to uncover a beautiful piece of history when they heard an original recording by one of their much-loved residents, Wilma, who used to be a professional singer years ago.

Wilma’s husband, Donald, had lovingly kept the original master copy of Wilma’s debut album which was recorded in 1996. Staff at the home helped Donald transfer the precious recording onto a CD to preserve it.

Everyone at the home watched the heart-warming moment when Wilma, who is living with dementia, realised the recording being played was her voice from almost thirty years ago. Her reaction was absolutely magical as her memory of that time in her life came flooding back.

What’s more, the video of that extraordinary moment showing the power of music to connect, has now been viewed over 65,000 times.

Such a beautiful moment! ✨

Ochil Care Home - Barchester Healthcare

03/10/2025

Please when you go shopping could you put an extra tin into your trolley to help support our local food bank.

01/10/2025

🥨🍻 Oktoberfest Celebrations 🥨🍻

Oktoberfest was a huge hit with residents, patients, families and visitors this year.

Our care homes and hospitals joined in the celebrations with themed decorations, live entertainment, community events and plenty of fun.

Our talented chefs and hospitality colleagues prepared a selection of pretzels and Bavarian dishes, all complemented by some refreshing cold beers.

It was a day to remember - here are some of our favourite moments.

01/10/2025

🌟 Employee of the Month: Hannah Wilson 🌟

We’re proud to recognize Hannah Wilson, our dedicated Senior Carer, as Employee of the Month for September 2025! 👏

Hannah’s compassion and unwavering commitment to those in her care is admirable. She consistently goes above and beyond to ensure residents feel safe, respected, and valued.

Please join us in celebrating Hannah’s incredible work and thanking her for the heart and dedication she brings every day. 💙

01/10/2025

🙏🙏🙏Fond Farewell 🙏🙏🙏

Everyone at Crabwall Hall would like to say a big fond farewell to Father Paul🙏
🙏🙏

We would like to wish you all the best on your next chapter in your life ❤️❤️❤️

Also we would like to say a big thank you for your continuing support you have gave our residents with your lovely services and especially your great personality and wit😁😁

You will be truly missed xx

To find out more about our volunteers that come into our home please visit our website at www.barchester.com/home/crabwall-hall-care-home
Or alternatively ring our helpful reception team on
01244 851 202

30/09/2025

☕💚 World’s Biggest Coffee Morning ☕💚

Colleagues, residents, patients, families and friends across the country came together to enjoy charity coffee mornings and bake sales, raising funds and awareness for Macmillan Cancer Support.

Our care homes and hospitals hosted a variety of community events, inviting everyone to catch up over a cuppa and a slice of something delicious, all for a great cause.

Residents and patients enjoyed spending time with friends and relatives, and members of the local community. Our talented chefs baked plenty of cakes, biscuits and pastries for everyone to sample.

The events were a great success – thank you to everyone who took part and helped support this important cause.

Here are some of our favourite moments. ✨

30/09/2025

🐕🦮Mary's Parting Gift🐶🐾

Recently we lost one of our oldest residents. Mary was such a beautiful lady and was loved by everyone ❤️❤️❤️
On a Thursday every week we had a visit from Brenda and Ned from Therapy Dog's Nationwide. Mary and Ned became best pals and you couldn't keep them apart. At Mary's funeral her family asked for donations to go to the Therapy Dogs. £300 was raised and the money went on new shirts for the volunteers. Brenda and her team would like to say a big thank you to all who donated and especially a big thank you to our amazing Mary and her lovely family.
Mary you are so missed by us all but your legacy won't ever be forgotten. Sleep tight with the Angels 😇 our Beautiful Irish Queen ☘️⚜️🇮🇪

Please visit our website to find out more about our stunning home set in the gorgeous Cheshire Countryside 🌳🌳🌳 at www.barchester.com/home/crabwall-hall-care-home Or alternatively ring our helpful reception team on
01244 851 202

dogs nationwide

26/09/2025

🌼🍁PETALS & PUMPKINS: - Autumn Open Day 🎃

Join us on Saturday 25th October for an Autumn Flower Arranging Workshop - a seasonal celebration of creativity, craftiness and colour!

This is a FREE community event, a chance to make your own beautiful display with pumpkins, blooms and foliage to take home - it could be a table centrepiece or a display for you window.

There will be themed refreshments on offer too, including posh coffees with a variety of syrups, hot chocolate and delicious cakes.

📞Call our Reception Team to book your place 0n 01244 851 202.

For more information on life at Crabwall Hall Care Home please visit our website:
www.barchester.com/home/crabwall-hall-care-home

Alternatively, please call the home on 01244 851 202 and chat to our friendly team.

24/09/2025

🖌️ Virtual V&A Make-along 🎨

In celebration of National Day of Arts in Care Homes, residents and patients across the country enjoyed a wonderful V&A Virtual Make-along experience with Holly from the V&A Learning team and designer-artist Rafin Jannat.

Taking inspiration from the South Asia Gallery at the museum, everyone had the chance to experiment with paints and pigments made from everyday ingredients, creating their own unique artworks.

It was a calming, creative experience that everyone truly enjoyed. A big thank you to the Victoria and Albert Museum team for leading such an inspiring session!

Here are some of our favourite highlights. ✨

National Activity Providers Association

22/09/2025

⭐ We’re Finalists in the UK Customer Experience Awards ⭐

It’s awards season and we’re thrilled to share that our talented Customer Experience Team has been shortlisted in not one, but two categories in the prestigious UK Customer Experience Awards:

💡 Best Use of Customer Insight
💻 Best Use of Technology

We’re proud that Barchester Healthcare is the only company from the health sector to be recognised in either of these categories. The winners will be announced at Wembley in October – wish us luck!

Our nomination for Best Use of Customer Insight comes from our Tell Barchester survey, which gathers invaluable feedback each year from more than 13,500 residents, patients and their families. Every single piece of feedback helps us shape and improve the care and services we provide.

In the Best Use of Technology category, our new Connex CRM system, powered by Salesforce, has been recognised for transforming how we manage every customer interaction – making the care journey seamless.

We’re so proud of our team and grateful to everyone who shared their feedback with us.

22/09/2025

It’s not too late to share your feedback.

Our annual customer satisfaction survey, Tell Barchester is still open!

There’s still time to provide feedback on the care and service received by residents, patients, their friends and family. We love listening to your feedback, and use this to improve and provide the best experience possible.

If you’ve not received your email invitation, please check your junk/spam folder or speak to our team. You can also complete the survey at anytime in our homes and hospitals by using QR codes on display.

All the team really appreciate your time sharing how you feel about life at Barchester.

21/09/2025

World Alzheimer’s Day 2025 – Why It Matters More Than Ever 💜

World Alzheimer’s Day, observed annually on 21st September, is a global event dedicated to raising awareness about Alzheimer’s disease and dementia.

With nearly 1 million people in the UK living with dementia, understanding, support and research have never been more important.

Alzheimer’s Day serves as a powerful reminder of the challenges faced by individuals and families living with Alzheimer’s, and the importance of early diagnosis and intervention.

At Barchester, our commitment to dementia care goes beyond World Alzheimer’s Day. We strive to make a difference every day, providing compassionate support, innovative programmes, and expert care for residents, patients and families.

To find out more, please see our latest blog here: https://www.barchester.com/help-and-advice/world-alzheimers-day-2025-why-it-matters-more-ever-barchester

Breadcrumb Home / Help and Advice / World Alzheimer’s Day 2025 – Why It Matters More Than Ever At Barchester World Alzheimer’s Day 2025 – Why It Matters More Than Ever at Barchester Blog / Alzheimer's disease 16 September 2025 Share 7 minute read What Is World Alzheimer’s Day and Why ...

18/09/2025

Mexican Independence Day🇲🇽🇲🇽🇲🇽🌮🌮🌮🍻🍻🍻🌶️🌶️
This week at Crabwall Hall we turned our lovely home into a Mexican home . We decorated through and had the most scrumptious lunch made by our wonderful chef Ian. The residents had chilli con carne, chicken fajitas followed by a coconut and pineapple flan. Everyone got into the mood while wearing all the colourful headbands and sombreros. In the afternoon we had a taste of some Mexican food and drinks then followed by a game of hitting the Piñata 🪅
I must admit that was harder than it looked. We ended the day with our dedicated staff having a chilli eating competition 🌶️🌶️🌶️🌶️🌶️🌶️
As always we had such a laugh and I'd like to say a big thank you to the staff for getting involved and making it a fun filled day. We love to make sure our lovely residents have lots of fun and laughter 😂 as we know this is the best medicine. To find out more about what we like to get upto please visit our website at www.barchester.com/home/crabwall-hall-care-home
Or alternatively ring our helpful reception team on
01244 851 202

17/09/2025

Today at Crabwall Hall we celebrated our beautiful Joan's 100th Birthday 🎂 🥳
Joan is one in a million who is loved by everyone. She was so happy to spend it with her lovely family. When she opened her card of King Charles's she was overwhelmed. Our beautiful Scouse Queen had a wonderful day and it was so nice to be part of this special occasion. Happy Birthday Joan from us all , you are one of the most beautiful ladies that we all have the pleasure to know .❤️❤️❤️❤️❤️❤️❤️
To find out more about our stunning home please visit our website at www.barchester.com/home/crabwall-hall-care-home
Or alternatively ring our helpful reception team on
01244 851 202



🥳🥳🎂🎂🥂🥂❤️❤️

16/09/2025

⭐ Happy National Housekeeping Week ⭐

This week we’re celebrating the fantastic housekeeping teams across our care homes and hospitals.

It’s a wonderful opportunity to recognise their dedication to keeping everything spotless and creating a welcoming environment for residents, patients, families and visitors.

Thank you to all our colleagues for their continuous hard work and support – you truly make a difference every day.

15/09/2025

On Saturday we had another visit from the beautiful Belly Dancing Troupe. One of these ladies was our lovely Joan's daughter in law Heather. On Wednesday this week our Joan will be 100 though you wouldn't believe it 🎂🎂🥳🥳. So her birthday celebrations have started early. She had the most fantastic afternoon watching the ladies do all their amazing dances. Everyone also had a great time and we were all amazed by their beautiful costumes which were so beautiful. I'd like to say a big thank you to Heather and her team for putting on a fabulous show. To find out more about what we like to get up to at Crabwall Hall please visit our website atwww.barchester.com/home/crabwall-hall-care-home
Or alternatively ring our helpful reception team on
01244 851 202

15/09/2025

SPREAD THE LOVE! 🥰

Our 'Don't Dine Alone' event has been a great success so far, we have had multiple members of the community attend our home for a free 3-course-meal and it's really lovely to see and be a part of.

And when we receive a review like this from one of our guests, it just puts the cherry on top of the cake! Thank you!

Our Don't Dine Alone event takes place on the first Friday of every month and elderly members of our community are invited to our home for a free 3-course-meal, and to enjoy the homes hospitality and afternoon activities.

Please call the home to book your place: 01244 851 202

13/09/2025

FAREWELL FOR NOW!! 👋

Yesterday we said farewell to one of our gorgeous carers Chantel, as she leaves us to go and be a mum again! CONGRATULATIONS! 🥳

Chantel was gifted with some baby supplies and outfits, a lovely bunch of flowers, and of course a cheeky bottle of wine to celebrate her baby girl when she arrives, guaranteed to be as beautiful as she is!

We will all miss you Chantel, good luck! We all look forward to meeting baby Lo**ta
🩷👶
🌸

13/09/2025

Yesterday we said goodbye to John one of our respite residents. John lived in South Africa for twenty years before moving back 🇿🇦🇿🇦🇿🇦
He loved watching rugby while out there and his favourite team was the Springboks. As it was our lovey Chantelle who was going on maternity leave also has a great love for South Africa.

They both became great pals and loved to chat about this beautiful country. Chantelle is also a big fan of rugby 🏉 and she brought a rugby shirt in for John.

It was so nice to see them enjoy each other's company so much. So hopefully when Chantelle is back after her maternity leave 🍼🧑‍🍼
John will be back to stay with us and they can continue their lovely friendship.

As always we love seeing how our committed staff get along with our wonderful residents.

To find out more about our beautiful home please visit our website at www.barchester.com/home/crabwall-hall-care-home
Or alternatively ring our helpful reception team on
01244 851 202

12/09/2025

🎉 Lotus Manor is Now Open 🎉

We’re excited to share that Lotus Manor Care Home in has opened its doors in style, with a Grand Opening performed by the Deputy Mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community.

Our CEO, Dr Pete Calveley, and General Manager, Candy Guo, hosted the event and invited guests to view the stunning new 64-bed care home.

Designed with residents’ comfort in mind, Lotus Manor Care Home will offer residential support, respite stays and specialist dementia care, all delivered by a dedicated and passionate team of trained professionals.

Take a look at some of our favourite moments from the event. ✨

11/09/2025

🚑 Celebrating Emergency Services Day 🚒👏

Residents, patients, colleagues and visitors marked this year’s Emergency Services Day in style, recognising the contribution of local emergency services, volunteers and heroes.

Our homes and hospitals hosted a variety of community events, from coffee mornings to afternoon garden parties, inviting emergency services personnel to join for hot drinks and delicious home-made cakes.

Everyone had a wonderful time, visiting local emergency services sites, engaging in conversations and sharing inspirational stories of emergency services heroes, both past and present.