06/02/2026
No one ever taught me how to handle conflict. And it took me far too long to learn.
By working through my own sources of conflict: the uncomfortable, internal kind, I began to understand what’s really needed between two people in disagreement. Here's what I discovered:
People want two things:
1️⃣ To be heard
2️⃣ To be understood
“That’s not what I meant.” or “They just don’t get me.”
I’ve heard it from others, and I’ve said it myself.
When emotions are heightened, we feel misunderstood. And at the same time, we lose our ability to truly listen, or calmly express. That’s how conflict keeps looping.
I used to fear confrontation.
Now, because I understand this dynamic, I feel noticeably calmer when conflict shows up.
In personal life, it can be easier, at least it has been for me. Strong boundaries, clarity on who I want around me, and good energy make a big difference.
Professionally, it’s harder. Power dynamics, pressure, and stakes are higher.
But I always come back to one guiding nugget:
Most people are acting from a place of feeling misunderstood.
When you pause, soften, and bring compassion before solutions, tension drops. From there, resolution becomes possible.
And yes, sometimes situations are truly toxic and require a different approach. Compassion doesn’t mean tolerating harm. But understanding what’s driving the behaviour is still a powerful leadership skill.
That inner work is now what I bring into teams when leaders and colleagues are stuck in conflict.
Before you respond in conflict, ask yourself:
Have they felt heard yet?
If you lead people, this skill is non-negotiable.
How do you handle conflict?
If this resonates, let’s talk about how leaders can build this capability intentionally.