30/01/2026
A Kind Reminder to Our Patients 💙
Our staff are here to help and are always doing their very best to accommodate patients. While we understand that delays and frustrations can happen, aggressive or unkind behaviour towards staff is not acceptable.
Please be aware that if you arrive late for your appointment, you may not be seen. Our clinicians are exceptionally busy.
Although the waiting room may not always appear busy, our team is working constantly behind the scenes.
Clinicians are:
- Seeing patients face to face
- Making telephone consultations
- Reviewing test results
- Actioning hospital letters and clinical tasks
- Dealing with prescription requests
- Responding to online consultation requests
And much more
At the same time, our reception and admin team are:
- Answering a high volume of telephone calls
- Actioning clinical and administrative tasks
- Managing results and correspondence
- Supporting clinicians throughout the day
Much of this work happens out of sight, but it is vital to keeping the practice running safely and effectively.
We kindly ask all patients to treat our staff with respect and understanding. Abuse towards staff will not be tolerated. We truly appreciate the patience and kindness shown by the vast majority of our patients—it makes a real difference.
Thank you for your understanding and continued support.