The Lodge Surgery

18/12/2025

𝗦𝗲𝗹𝗳-𝗰𝗮𝗿𝗲 - 𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗽𝗲𝗼𝗽𝗹𝗲 𝘁𝗮𝗸𝗲 𝗰𝗮𝗿𝗲 𝗼𝗳 𝘁𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀

What is self-care and why is it good for he NHS?
Self-care is the action that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve thier health, wellbeing or wellness.

Empowering people with the confidence and knowledge to look after themselves when they can, and access health services when they need to, gives them greater agency in their life and encourages healthy behaviours that help prevent ill health in the long-term.

In many cases people can take care of their common conditions, reducing the number of surgery visits enabling health professionals to focus on caring for higher risk patients, such as those with co-morbidities, the very young and the elderly.

More cost-effective use of stretched NHS resources allows money to be spent where it’s most needed, helping to secure better health outcomes in the population.

This will ultimately ensure the long-term sustainability of the NHS.

Self-care is not no care.

www.selfcareforum.org/the-power-of-self-care/

15/12/2025

𝗪𝗵𝘆 𝗺𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘀𝗵𝗼𝗿𝘁𝗮𝗴𝗲𝘀 𝗵𝗮𝗽𝗽𝗲𝗻 𝗮𝗻𝗱 𝗙𝗔𝗤𝘀

As part of ongoing work and plans to improve the management of medicine supply issues, the Department of Health and Social Care (DHSC) and NHS England have published leaflets and posters for patients about what to do when faced with medicine supply issues.

Please see attached posters which provide useful information with answers to some very common questions including why is there a difference between the stock each pharmacy can get.

12/12/2025

11/12/2025

🎄𝗖𝗵𝗿𝗶𝘀𝘁𝗺𝗮𝘀 𝗝𝘂𝗺𝗽𝗲𝗿 𝗗𝗮𝘆 𝟮𝟬𝟮𝟱🎄

Our practice staff will be taking part in Christmas Jumper Day today, to support Dorothy House. If you would like to take part, please follow the below link to the Dorothy House donation page. We will also be taking donations in reception.

Expect to see us in our Christmas jumpers from 22 - 24th December when you visit the surgery too!

www.dorothyhouse.org.uk/support-us/donate

❄️

08/12/2025

Please find attached a short segment about the new Medicine Reconciliation process now in place across the PCN.

05/12/2025

💃 𝗗𝗮𝘆𝘁𝗶𝗺𝗲 𝗗𝗶𝘀𝗰𝗼 🕺
- for the over 55's

🏠Borough Parade, Chippenham SN15 3WL
🗓Friday 19th December
🕑2pm - 4pm

Free entry and no booking required! 🎉

03/12/2025

𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗚𝗿𝗶𝗲𝗳 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗪𝗲𝗲𝗸
2-8 December

Grief is a natural reaction to loss. People experience grief or emotional pain when they lose someone or something important to them.

Grief can impact both your physical health and mental health. It can also result in social or emotional reactions, such as having no desire to engage with others, behaviour changes or feeling a range of emotions like guilt and anger.

The Good Grief Trust is run by the bereaved, for the bereaved.

"𝘞𝘦 𝘬𝘯𝘰𝘸 𝘵𝘩𝘢𝘵 𝘮𝘢𝘯𝘺 𝘰𝘧 𝘵𝘩𝘰𝘴𝘦 𝘸𝘩𝘰 𝘢𝘳𝘦 𝘣𝘦𝘳𝘦𝘢𝘷𝘦𝘥, 𝘢𝘤𝘳𝘰𝘴𝘴 𝘵𝘩𝘦 𝘜𝘒, 𝘥𝘰 𝘯𝘰𝘵 𝘬𝘯𝘰𝘸 𝘸𝘩𝘦𝘳𝘦 𝘵𝘰 𝘵𝘶𝘳𝘯 𝘧𝘰𝘳 𝘩𝘦𝘭𝘱. 𝘛𝘩𝘦 𝘎𝘰𝘰𝘥 𝘎𝘳𝘪𝘦𝘧 𝘛𝘳𝘶𝘴𝘵 𝘩𝘢𝘴 𝘢 𝘤𝘩𝘰𝘪𝘤𝘦 𝘰𝘧 1000 + 𝘤𝘩𝘢𝘳𝘪𝘵𝘪𝘦𝘴 𝘢𝘯𝘥 𝘵𝘢𝘪𝘭𝘰𝘳𝘦𝘥 𝘭𝘰𝘤𝘢𝘭 𝘢𝘯𝘥 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘶𝘯𝘥𝘦𝘳 𝘰𝘯𝘦 𝘶𝘮𝘣𝘳𝘦𝘭𝘭𝘢.

𝘞𝘦 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘺𝘰𝘶 𝘧𝘪𝘯𝘥 𝘵𝘩𝘦 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘺𝘰𝘶 𝘯𝘦𝘦𝘥 𝘢𝘴 𝘲𝘶𝘪𝘤𝘬𝘭𝘺 𝘢𝘴 𝘱𝘰𝘴𝘴𝘪𝘣𝘭𝘦. 𝘠𝘰𝘶 𝘸𝘪𝘭𝘭 𝘧𝘪𝘯𝘥 𝘴𝘵𝘰𝘳𝘪𝘦𝘴 𝘧𝘳𝘰𝘮 𝘰𝘵𝘩𝘦𝘳𝘴 𝘸𝘩𝘰 𝘩𝘢𝘷𝘦 𝘩𝘢𝘥 𝘢 𝘴𝘪𝘮𝘪𝘭𝘢𝘳 𝘭𝘰𝘴𝘴, 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘢𝘭 𝘢𝘯𝘥 𝘦𝘮𝘰𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘢𝘯𝘥 𝘴𝘪𝘨𝘯𝘱𝘰𝘴𝘵𝘪𝘯𝘨 𝘵𝘰 𝘢 𝘤𝘩𝘰𝘪𝘤𝘦 𝘰𝘧 𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦 𝘵𝘢𝘪𝘭𝘰𝘳𝘦𝘥 𝘭𝘰𝘤𝘢𝘭 𝘢𝘯𝘥 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘰𝘯 𝘦𝘢𝘤𝘩 𝘰𝘧 𝘰𝘶𝘳 𝘱𝘢𝘨𝘦𝘴 𝘣𝘦𝘭𝘰𝘸.

𝘖𝘶𝘳 𝘩𝘰𝘱𝘦 𝘪𝘴 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘧𝘪𝘯𝘥 𝘶𝘴𝘦𝘧𝘶𝘭 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘩𝘦𝘭𝘱𝘭𝘪𝘯𝘦𝘴, 𝘢𝘥𝘷𝘪𝘤𝘦 𝘢𝘯𝘥 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘪𝘯𝘨 𝘴𝘵𝘰𝘳𝘪𝘦𝘴 𝘧𝘳𝘰𝘮 𝘰𝘵𝘩𝘦𝘳𝘴 𝘵𝘰 𝘩𝘦𝘭𝘱 𝘺𝘰𝘶 𝘪𝘯 𝘵𝘩𝘪𝘴 𝘮𝘰𝘴𝘵 𝘥𝘪𝘧𝘧𝘪𝘤𝘶𝘭𝘵 𝘰𝘧 𝘵𝘪𝘮𝘦𝘴 𝘢𝘯𝘥 𝘵𝘰 𝘧𝘪𝘯𝘥 𝘢 𝘸𝘢𝘺 𝘧𝘰𝘳𝘸𝘢𝘳𝘥 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶𝘳 𝘭𝘪𝘧𝘦."
⬇
www.thegoodgrieftrust.org/ngaw/

𝗗𝗼 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝘁𝗼 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝗻𝗼𝘄?

24 HOUR SUPPORT LINES
𝗦𝗮𝗺𝗮𝗿𝗶𝘁𝗮𝗻𝘀 - 116 123 (UK) - For anyone at anytime for any reason
𝗖𝗵𝗶𝗹𝗱𝗹𝗶𝗻𝗲 - 0800 1111 - Support for 18yrs & under and their relatives
𝗦𝗶𝗹𝘃𝗲𝗿𝗹𝗶𝗻𝗲 - 0800 470 8090 - Support for the over 50's

DAY/EVENING SUPPORT LINES
𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗕𝗲𝗿𝗲𝗮𝘃𝗲𝗺𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 - 0800 024 6121
Mon - Fri 9:00 - 18:00 Sat 10:00 - 14:00
𝗖𝗵𝗶𝗹𝗱 𝗕𝗲𝗿𝗲𝗮𝘃𝗲𝗺𝗲𝗻𝘁 𝗨𝗞 - 0800 02 88840
Mon - Fri 9.00 - 16.30
𝗦𝘂𝗿𝘃𝗶𝘃𝗼𝗿𝘀 𝗼𝗳 𝗕𝗲𝗿𝗲𝗮𝘃𝗲𝗺𝗲𝗻𝘁 𝗯𝘆 𝗦𝘂𝗶𝗰𝗶𝗱𝗲 - 0300 111 5065
9.00 - 21.00 every day

𝗙𝗟𝗔𝗖𝗦𝗦 - www.flacss.com - The FLACSS group of specialist support services is built up of member organisations who aim to provide assistance to all affected by death in unforeseen circumstances.

01/12/2025

𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗦𝘂𝗺𝗺𝗮𝗿𝘆 𝗮𝗻𝗱 𝗔𝗰𝘁𝗶𝗼𝗻𝘀

At The Lodge Surgery we believe in learning from feedback. We investigate and respond to all complaints, record them for inspection, and meet quarterly to review patient suggestions, FFT responses and PPG input so we can continuously improve our service. This is an overview of the feedback we received from June to August.

𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 & 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀
We investigated six complaints from July to August; all closed within NHS timescales.

From this work, we have made the following improvements:

• Clearer signposting at reception and on our website
• A new flagging system so longer appointments can be booked when necessary
• A continued focus on patient-centered communication during consultations

𝗔 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗦𝘁𝗼𝗿𝘆
We also received warm messages of thanks, including one from a patient who needed urgent help with medication. Our team arranged a prompt solution, and the patient contacted us afterwards to express their gratitude. It’s always encouraging to hear when our work makes a difference.

𝗪𝗲 𝘄𝗲𝗹𝗰𝗼𝗺𝗲 𝗮𝗹𝗹 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸
Your feedback genuinely shapes how we improve our services. If you have suggestions, concerns or compliments, please share them with us via our website, online form or by speaking to our reception team.

Please also feel free to share this post with friends or family who use our practice.

28/11/2025

The Friends & Family Test is a great way for patients to tell us if and how their experience at the surgery could have been improved.

Don't forget to respond when you receive your text because we discuss the responses every month to see what patients tell us and we use your feedback to make positive changes where possible.

Recently you told us:

25/11/2025

𝗪𝗵𝗶𝘁𝗲 𝗥𝗶𝗯𝗯𝗼𝗻 𝗗𝗮𝘆
25th Novmber

🟣1 in 4 women will be a victim to sexual assault or attempted assault in their lifetimes. (National Audit Office, 2025)

🟣39% of secondary school teachers said they are aware of at least one incident of misogynistic behaviour from a pupil in the last week. (BBC, 2025)

🟣3 in 5 women have experienced sexual harassment, bullying or verbal abuse in the workplace. 3 in 5 have experienced 3 or more incidents of bullying at work. (Trades Union Congress, 2023)

Lots of people see crimes like sexual assault or harassment as extreme and isolated incidents that have nothing to do with their daily lives.

The truth is that even the smallest of every day actions count to make a difference to stop them from happening. By simply not passing off sexist ‘jokes’, catcalling or staring, you can help stop behaviour that can lead to serious violence. Every time we ignore something that doesn’t feel right, we miss a chance to set a better example.

On White Ribbon Day, 25th November, people around the world stand up against violence against women and girls.

White Ribbon UK prevent violence against women and girls by addressing the root causes of men’s violence against women: harmful attitudes, behaviours and systems around rigid gender norms and harmful expressions of masculinity that perpetuate gender inequality and gender-based violence.

Please read more at: www.whiteribbon.org.uk

21/11/2025

Today we say goodbye to our lovely GPA Rowena, who will be jetting off to spend some time travelling around Central America. She will be greatly missed but we wish her every success in the future. Have a wonderful time on your adventures Rowena!

20/11/2025

𝗧𝗵𝗲 𝗕𝗲𝘀𝘁 𝗦𝘁𝗮𝗿𝘁 𝗶𝗻 𝗟𝗶𝗳𝗲

As part of the strategy to give every child the best start in life, the government is introducing a new Best Start in Life brand identity. It will help parents understand and navigate services, offers and support that aim to break down barriers to opportunity and drive up the numbers of children reaching a good level of development.
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While many of these will be focussed on the early years, the new brand will bring together wider offers for children and parents to deliver on the ambition in its broadest sense, from pre-natal services up to the end of primary school and beyond.
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A new Best Start in Life website will replace the existing NHS Start for Life and UK Government Childcare Choices websites. Parents will now be able to access that same information and support in one place with content on topics that will take them from pregnancy, through their child's journey to starting school and beyond. Any visitors to the previous sites will be automatically re-directed to the new hub.
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www.beststartinlife.gov.uk/