14/08/2025
New appointment system in September
As already communicated via this social media page, our Website and on notices in the Practice, we are moving to a new appointment system in September. We have so far held two patient open morning but only a handful of patients have attended. There are two to go - Tuesday 19th August 9 – 11.30 and Thursday 28th August 9 – 11.30 so if you have any questions, please come along and speak to us.
The new system is explained in the paragraph at the bottom. To confirm, we are NOT removing telephone access for patients. If you cannot fill in the form online for any reason, please call us on the usual number and a Care Navigator will fill in the form for you.
For any patients who use the reception email address, this will remain open to Health Professionals only from September 1st. All patients must submit enquiries through the online form. Please note that this is a different email address to the prescriptions email, which will not change and remains active for anyone to use (although we do prefer you order your medications via the NHS app 😊)
Thank you for your continued support.
The CNHC Team.
'Clinician led triage - From patient feedback and GMS (General Medical Services) contractual changes, we have made the decision to implement a new appointment booking system, which will be clinician led. For the majority of patients, this will mean filling in an online form to request an appointment. For those not able to do so, telephone access and other contact methods will still be available. This process is known as Clinician-led triage and is in operation in many GP surgeries across the UK. It means a clinician will be involved in deciding on the next step when a patient request comes into the practice.'
