Chipping Norton Health Centre

05/05/2026

UPDATE: 09.35 - All forms now back up and running

Triage Forms - Our online forms are currently unavailable via all methods. This is a national issue. For anything routine, please try again this afternoon. For anything urgent for today, please call us on the main number. The phone lines will be very busy so please only call if you need medical assistance today. Many thanks.

15/04/2026

Just to make you all aware Traffic lights have been put up at the entrance to Willow gardens , so please allow yourselves extra time to arrive for your appointment.

09/04/2026

Changes to prescription fee exemptions

From 14th April, some of the rules around prescription fee exemptions are changing.
Patients can no longer claim exemption from prescription charges if they are receiving:
• Income Support, or
• Income-based Job seekers allowance
However, if you receive Income related Employment & support allowance, you will still qualify for exemption (please tick box H on your prescription form).
If you are receiving Universal Credit (box U), you may still be eligible for free prescriptions, but this depends on whether you meet the Government’s criteria.
If you are unsure about your eligibility for Universal Credit, at the time of collecting your prescription, you will need to pay the prescription charge. You can then request a refund by asking the dispensary team for an FP57 refund form.
For further information, please visit:

Not everyone getting Universal Credit is entitled to help with their health costs.You are only entitled to claim for help with health costs if your total take-home pay for your household in your last Universal Credit assessment period was below a specific amount.Your household's total take-home pay....

09/04/2026

Dear Dispensing Patients,

We would like to sincerely apologise for the delays some of you may experience with your medications following the Easter weekend.
Our dispensing team planned well in advance and put arrangements in place to ensure prescriptions could be processed and ready for collection without disruption. The team has been working extremely hard to provide the service you deserve, particularly over the holiday period.
Unfortunately, a key factor outside of our control has impacted this. Our wholesaler has failed to deliver four scheduled deliveries over the past two days, which has affected the timely supply of medications needed for dispensing.
We have escalated this urgently with the wholesaler. Dr Sandar Hlaing (Executive GP Partner) and Mr Binny Najam (Dispensary Manager) met with the wholesaling team in person this morning to demand an immediate resolution, and we continue to press for this to be resolved as quickly as possible.
In the meantime, our dispensing team will do everything they can to prioritise urgent medications and minimise any inconvenience.
We truly appreciate your patience and understanding. Please do speak to a member of the dispensary team if you have any urgent needs or require further information.

With our sincere apologies,
Chipping Norton Health Centre Dispensary Team

01/04/2026

Our Friends and Family feedback is here for March 2026.

This is feedback we collate from messages patients receive post appointment at the practice.

March 2026 - 92.74% was positive!

• “Receptionist always pleasantly greets me”
• “Dr Lewis is both courteous and professional and appears genuinely concerned about my health. I am confident that she has my best interests at heart. Thank you CNHC.”
• “Appointment was on time, very welcoming nurse who gave me a full explanation of the possible side effects from my injection.”
• “Dr. Doris was very informative and very helpful especially since I've never needed medicare until recently. He made me feel really comfortable and made sure I was okay to answer sensitive questions.”
• “Clare is an amazing asset to the team. Always friendly but yet professional, reassuring and efficient…and always on time.”
• “Nothing negative to say works very perfectly very happy to with them very professional and organised congratulations”
• “Dr Scott was excellent. Very clear communication and a great manner.”
• “Dr Hu was excellent, everything you could wish a GP to be.”
• “Nurse Lexi was very good at taking bloods. never even felt a thing.”
• “Yvonne was very understanding about my error and also very accommodating.”
• “Dr Benjamin Smith is amazingly empathetic and helpful”
• “ALL staff at the surgery have over 25 years been kind, professional & everything one could want from a VERY good practice.”

31/03/2026

Easter Opening Hours 2026
For the Health Centre and Dispensary.
Good Friday – Closed
Saturday – Closed
Easter Sunday – Closed
Easter Monday - Closed
Tuesday 7th April – Open as normal.
For urgent medical advice when we are not open, please call 111. For a medical emergency please call 999.

18/03/2026

Meningitis B.

We are aware of recent national reports of Meningitis B.
At the moment, we do not know of any impact on our local area. We are waiting for further official guidance and updates from the government.

It is useful to make yourselves aware of the signs and symptoms of the disease. We have shared a very useful video from Wilmslow Health Centre to our story.

General symptoms of Meningitis B can include:

• Fever
• Severe headache
• Vomiting
• Stiff neck
• Sensitivity to light
• Drowsiness or confusion
• A rash that does not fade when pressed (this may not always appear)

Babies may show different signs, such as poor feeding, irritability, floppiness, cold hands/feet, or difficulty waking.

If you are feeling unwell and are worried about symptoms, please contact the practice or 111. For emergencies please contact 999.

We are not able to administer the Men B vaccination in practice, outside of the Baby Immunisation schedule.

05/03/2026

Patients not attending appointments.
We hoped to start 2026 with some better statistics for you but it was not to be.
In January and February we saw 182 GP's appointments DNA'd, 183 Nurses and 98 Clinical Pharmacists. That's 45 hours of GP's time alone.
When we say DNA, we mean that the patient doesn't cancel, they just don't turn up.
PLEASE PLEASE PLEASE cancel your appointment if you cant make it or no longer need it. That way someone else can have it instead. You can cancel via the link in your confirmation message or on the phone.

03/03/2026

A REMINDER. PRACTICE CLOSURE
Advance notice - Wednesday 4th March 2026.
The Practice will be closed for the afternoon on Wednesday 4th March 2026 from 1.00pm. This is for essential staff training and is county wide.
You can access urgent medical care by dialling 111 or in an emergency calling 999.
We will be open as normal on Thursday 5th March.
Our online form will also be closed for the duration of the training but will be open as normal from Thursday.
Our Dispensary will close at 1pm but will reopen at 5pm for 1 hour.

13/02/2026

We are experiencing technical issues affecting our clinical system this afternoon. This issue is outside of our control.

We are working with the provider to restore service as soon as possible. We apologise for longer wait times or possible delays with appointments.

Thank you for your patience and understanding.

12/02/2026

PRACTICE CLOSURE - Advance notice - Wednesday 4th March 2026.

The Practice will be closed for the afternoon on Wednesday 4th March 2026 from 1.00pm. This is for essential staff training and is county wide.

You can access urgent medical care by dialling 111 or in an emergency calling 999. We will be open as normal on Thursday 5th March. Our online form will also be closed.

Our Dispensary will close at 1pm but will reopen at 5pm for 1 hour.