03/04/2025
Tendring District Council has been reviewing its Careline service and looking to plan for the future. The decision has now been made to merge services with Colchester City Council.
The merger will result in a robust, digitally-led service that delivers high-quality care across the whole of North East Essex. By working together, the councils can enhance service delivery, provide better value for money, and ensure a sustainable future for the service to benefit both customers and employees.
It is important to note that Careline remains operational 24/7, and will continue to do so even under the new proposals.
All new customer enquiries to Careline will now be dealt with by the Helpline 24/7 team. The service is run by Colchester Amphora Trading Ltd (CATL), a company wholly owned by Colchester City Council. Helpline is currently offering an introductory, first month free of charge, to give new customers the opportunity to try out the service with no obligation to continue.
Find out more: Call the Helpline team - 01206 769779 or visit
Helpline operates 24 hours a day, 365 days a year. Our highly qualified team is always there to give the reassurance and support you need to lead an independent life in the comfort of your own home.
