21/10/2025
After some further incidents of abuse this week, we have no option but to issue this notice:
Respect for Our Staff – Zero Tolerance Policy
Dear Patients,
We are proud to provide care and support to our community. Our team works hard every day to offer the best possible service to all our patients, often under challenging circumstances.
Unfortunately, we have seen a significant increase in incidents where staff have been subjected to unacceptable behaviour. This includes:
• Verbal abuse, such as shouting, swearing, or using insulting language.
• Aggressive behaviour, including banging on the reception desk, making threats, or refusing to leave the premises.
• Disrespectful messages or emails, containing rude or offensive comments.
• Intimidation or harassment, either in person or over the phone.
We do understand that being unwell or frustrated can be stressful, but abuse of any kind towards our staff will not be tolerated. Our doctors, nurses, and admin and reception team are here to help you, and everyone deserves to be treated with courtesy and respect.
If abusive behaviour occurs, we may take further action, which could include:
• Removing the patient from the practice list,
• Reporting serious incidents to the police.
We thank the vast majority of our patients who are kind, understanding, and respectful — your cooperation helps us maintain a safe and caring environment for everyone.
Thank you for your support and understanding.
Cleckheaton Group Practice