09/10/2025
A group of welfare coordinators who work tirelessly to ensure officers are being supported when they are under investigation have received the Team of the Year Award at the 2025 Avon & Somerset Police Federation Recognition Awards.
The six officers and staff members volunteered to do the work on top of their day jobs, taking on large workloads to support officers who are navigating the gross misconduct process.
Officers under investigation are often dealing with extreme stress as they go through the worst times in their career.
The welfare coordinators team – police staff members Irene Farnsworth and Andy Gwyther, Det Sgt Phil Osbourne, Det Sgt Mandy Claridge, Sgt Kate Maun, and Sgt Paul Giddings – was originally set up by Irene to support the 142 trained welfare officers in the force - which will rise to 189 by the end of this year.
As well as taking on welfare officer work themselves, they also provide training.
Det Sgt Osbourne said: “You can never overestimate what cops are going through. Many, like me, wanted to be a police officer from knee height, so if you get served gross misconduct papers, your whole world comes down around you. You could be losing your job, your relationship, your house.
“It's about seeing the humanity in people. Even if somebody has done something wrong, it's about being there to support them. It was a tricky one for me to switch my investigative brain off to begin with, but it's a really rewarding role.”
He continued: “We arrange training twice a year for welfare officers, and we have regular drop-ins so we can support the supporters. Some of our welfare officers are quite inexperienced or young, and some are carrying around some quite harrowing information. We also pushed for welfare managers, and we’ve now got a Chief Inspector overseeing it, so there’s somebody to turn to when it’s a slightly more problematic case.
“And most of us coordinators, we've also got two or three officers under investigation who we’re supporting too.”
Irene said: “I want the force to be more responsible for the support of the people that they're putting under investigation. As soon as a welfare officer is appointed, they think that's the end of their involvement. It's not.”
She said she was motivated by the high numbers of officers who take their own lives when under investigation, saying: “If I could just stop one person from doing that, it’s worth it.” She is also keen to push for more support of officers who do lose their jobs, dealing with outside agencies and charities to give them more help.
Det Sgt Claridge said: “When I first heard about the welfare coordinator programme, I put my name forward because I had friends who had been under investigation and I saw the devastating impact that it has on people, and the lack of support that was out there.
“It’s about being that listening ear, where someone can sound off at you without fear that they’re going to be judged or get into more trouble. Because when you're in that position, you trust no one. Also, I always ask, ‘What support is your family getting?’, and I will give them support networks for their family, because it can be really difficult for them too.”
Sgt Maun said: “I’ve been an officer for over 22 years, and welfare has always been my main focus when dealing with my team. I felt quite passionate about being able to support colleagues, so when the opportunity came to join the team I took it on.
“You’ve got to give colleagues support, because over the past decade or so the support we used to get from the public is not there like it used to be. So we need to have it internally, and that's the whole point of the welfare officer. We're independent from any other process. When someone’s going through their worst times, they can at least talk to someone – it’s like halfway between being a counsellor and being a police officer.”
When Andy Gwyther heard the team had won a Avon & Somerset Police Federation Recognition Award, he said: “I’m over the moon for our work to be recognised. Not everyone knows what we do and this will raise our profile, which is great.”
Avon & Somerset Police Federation Chair Tom Gent said: “This super team is passionate about doing their very best for officers during the toughest of times, and holding the force to account on welfare. They are hard-working, diligent, and motivated by seeing the worst that can happen to our colleagues.”
Irene Farnsworth, Andy Gwyther, DS Phil Osbourne, DS Mandy Claridge, Sgt Kate Maun, and Sgt Giddings will attend the Avon & Somerset Police Federation Recognition Awards ceremony tonight (9 October).
The lead sponsor for the Awards is Axon.
Also sponsoring are Serve and Protect Credit Union, Gallagher, Niche, Uniform Mortgages, Iain Prideaux, Accord, The Bath Tour Guide Adge Secker, Police Friendly, Warren & Co, Pointers Financial, Bluline Healthcare Scheme, Tony Henley Psychotherapy and Police Mortgages.