15/11/2025
Good morning,
Some of you have followed the progress of our recent issues with our dispensing robot, with a few people even checking in on it whilst in the shop.
Well unfortunately things have deteriorated markedly and our German helper who’s been with us for 15 years is unfortunately beyond saving. As one of the people who went to Germany and the Netherlands to see robots in action before we took the considerable step of adding one to our premises, this is a sad moment. I can’t lie and say that he hasn’t given me many moments of frustration over the years and he has never once made a cup of tea, but he’s also revolutionised the way we work and being without a robot is going to be a real challenge after working with one for so long. Newer staff have only ever known pharmacy work with a robot, so I shall be there to support them during this sad time…
When we put our robot in, it was in the aftermath of the 2009 flood and we had a vacant building, with walls and ceilings taken out so it was the perfect time for such a bold move. After getting a robot salesman in this week to do a feasibility study, we arrived just short of taking the roof off to get an average-sized robot of today in our premises.
So in true Allison’s fashion, we will attempt to turn a negative into a positive and change the way we work again so that we can hopefully improve on our service going forward. There’s no reason why we can’t do this and I for one am relishing the challenge 😬.
In the meantime, there will be a lot of running up and down stairs so please bear with us. There’s a lot to do before we get to where we need to be and at present we have a two tonne robot offering nothing but an obstacle upstairs.
We will be back with updates as we have them and we look forward to the ‘exciting’ times ahead. Between delivery vans and robots I’m going to end up on first name terms with the guys at Moss Bay Metals before long 🙄.
Have a great weekend