17/12/2022
It’s not rocket science and yet we hear time and time again of people who are neglected and ill-treated. To be a good carer it takes someone who cares, someone who is compassionate, respectful, patient and understanding, attributes that should come naturally to a genuine carer.
A useful barometer is someone who treats people the way they would wish their parents and grandparents would be treated, with understanding, patience, empathy and sometimes a good sense of humour.
There are many words to describe good carers
Responsible
Caring
Compassionate
Respectful
Patient
Understanding
Sensitive
Flexible
You don’t have to go far to find some great quotes from existing carers and their clients to establish what makes a really good carer,
“Someone who takes time to treat their client like a person not an object.”
“respect and assurance such that the lady or gentleman is allowed to keep their dignity. Be supportive to the families”
“treat elderly people with the same dignity as anyone else. Yes, obviously some do have dementia, hearing difficulties and such like, but we're all human, Respect and patience are good attributes. Sense of humour, and a willingness to learn about their specific routines”
“Compassion, Understanding, Patience, Love, and a Big Heart”
“Care, compassion, common sense.”
“patience, kindness, empathy, understanding, honesty and reliability”
It is not difficult to find information and guidance on what the job of care should look like, the Department of Health provides the following the guidance set out in this Code of Conduct to give you the reassurance that you are providing safe and compassionate care of a high standard, and the confidence to challenge others who are not.
As a Healthcare Support Worker or Adult Social Care Worker in England you must:
1. Be accountable by making sure you can answer for your actions or omissions.
2. Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times.
3. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
4. Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
5. Respect a person’s right to confidentiality.
6. Strive to improve the quality of healthcare, care and support through continuing professional development.
7. Uphold and promote equality, diversity and inclusion.
• Skills for health code of conduct www.skillsforhealth.org.uk/code-of-conduct
As a self-employed carer you can still subscribe to the code of conduct and explore ways to achieve the standards. For example, you may not have colleagues or managers but you could establish your own network to compare best practice and access learning.