JAAN Services

13/03/2025

13/03/2025

At JAAN Services, we are keen to raise the profile of Safeguarding to protect each person we support’s health, wellbeing and right to live in safety, free from harm, abuse and neglect. We have a duty to protect people from abuse by highlighting and investigating concerns raised.

We require that all of our staff take responsibility in raising the alarm where there is a Safeguarding concern. Abuse can happen to anyone who has care and support needs and are experiencing or is at risk of, abuse or neglect, and as a result of those needs is unable to protect himself or herself.

There are 10 forms of abuse and these are as follows:
• Physical abuse Hitting, biting, physical punishments, unlawful restraint, misuse of medication.
• Domestic abuse Psychological, physical, sexual, financial or emotional abuse carried out in a domestic relationship
• Sexual abuse R**e, sexual assault, inappropriate touch, any sexual activity the adult has not, or cannot consent to.
• Psychological or emotional abuse Emotional abuse, threats of harm, humiliation, intimidation, controlling and coercive behaviour.
• Financial or material abuse Theft, fraud, scams, financial coercion, withholding access to money, employees taking a loan from a person using any service, misuse of power of attorney/deputy/appointeeship.
• Modern slavery Human trafficking, forced labour, domestic servitude, sexual exploitation, debt bo***ge.
• Discriminatory abuse Unequal treatment, hate crimes or harassment based on a protected characteristic of the equality act and hate crimes.
• Organisational or institutional abuse Neglect and poor practice because of the structure of support.
• Neglect or acts of omission Failure to provide or allow access to medical attention, food shelter, clothing, heating, stimulation and activity. Refusal of access to visitors.
• Self-neglect Lack of self-care, personal hygiene, health or surroundings, to the extent that it threatens personal safety.

Mate Crime, Forced Marriage, Cyberbullying and Radicalisation are also types of harm and abuse that require a safeguarding referral. You don’t need to know which category the abuse would fall into, if you are concerned still report it.

Reporting a Safeguarding Concern - First assess the immediate danger to the person, if you think a crime has been committed contact the police. If the person is in immediate danger, take steps to protect the person by calling JAAN Services on 01536333222 or the Local Councils Safeguarding Team on 0300 126 7000 or 0300 126 3000.

You can also Contact CQC on 03000 616161

05/02/2024

At JAAN Services, we are thrilled to announce that we've been rated "Good" by the Care Quality Commission (CQC)! This achievement reflects our commitment to providing high-quality support and upholding the highest standards.

We are incredibly proud of this recognition and grateful to our dedicated team for their hard work and dedication. Thank you to everyone who has supported us on this journey!

23/01/2024

At JAAN Services, we are currently being inspected by the Care Quality Commission., we will have our updated rating soon. CQC is the independent regulator of health and social care in England, and its inspections are designed to ensure that care providers are delivering safe, effective, compassionate, and high-quality care. Here are some of the key advantages of being inspected by the CQC:

1. Quality Assurance: CQC inspections provide an important external validation of the quality of care being provided. By meeting the CQC's standards, care providers can demonstrate to their service users, employees, and stakeholders that they are committed to delivering high-quality care.

2. Improvement: CQC inspections can help care providers identify areas for improvement. The inspection process involves an in-depth review of the care provider's practices, policies, and services, which can help highlight areas where changes or enhancements are needed to better meet the needs of service users.

3. Regulatory Compliance: Adhering to CQC standards and successfully passing inspections can help care providers ensure that they are meeting their legal and regulatory obligations. This can help mitigate the risk of regulatory action and penalties.

4. Reputation and Trust: A positive CQC rating can enhance a care provider's reputation and build trust with service users, their families, and the broader community. It can serve as a powerful endorsement of the care provider's commitment to delivering high standards of care.

5. Staff Morale and Development: CQC inspections can help recognize and celebrate the hard work and dedication of staff. Positive inspection outcomes can boost staff morale and provide a sense of pride in the work they do. Additionally, inspections can identify training and development needs, which can further enhance staff skills and competencies.

6. Service User Confidence: For care providers, a favorable CQC inspection outcome can instill confidence in service users and their families, helping them feel assured that they are receiving care from a provider that has met rigorous quality standards.

7. Business Sustainability: Meeting CQC standards and achieving positive inspection outcomes can contribute to the sustainability of a care provider's business. It can attract new service users, retain existing ones, and reassure commissioners, investors, and partners of the care provider's commitment to quality.

8. Learning and Sharing Best Practices: Through the inspection process, care providers can learn from best practices identified by the CQC in other organizations. This can help drive continuous improvement and innovation within the care sector.