25/08/2025
⚠️ McGowans CBD Update ⚠️
Please don’t contact Kyle directly. He has personally asked for this, and we agree he needs space to get better. We aren’t sure what we’re dealing with, but it’s important we give him that space. Please read this update instead. ❤️
Kyle was rushed to the hospital over the weekend. Because of the bank holiday, he won’t be able to see his specialists until tomorrow. For this reason, we’ll be taking a short pause and may reopen on Tuesday, depending on how he’s doing.
Our phones are off for now especially Kyle’s as he focuses on his recovery. We truly appreciate your patience and support while we prioritise his health.
While Kyle was in the hospital, a former customer who had been banned two years ago returned. This was the same behaviour that led to their ban: calling 24/7, turning up at the house seven days a week, even when not buying CBD just to talk, and most seriously, walking into a home where children were present.
This time they knocked and banged on the door for over 30 minutes, damaged the handle, and left a note asking him to call. We’ve had to switch off our voicemail and may need to change our number to a landline or a new mobile in the coming weeks. They even tried using new numbers and other customers before finally showing up at the door.
We’ve always offered a website and other options for ordering, but harassing our family and crossing personal boundaries is not acceptable. They knew they were blocked and banned, and this is the first person we’ve ever had to take such measures against. We honestly thought they would realise it’s illegal to enter someone’s home when they aren’t working or are in bed sleeping. Thanks to CCTV, the situation has been reviewed and is being handled appropriately.
Kyle has always been incredibly kind and accommodating, but the safety of our family, staff, and customers comes first. We will not tolerate behaviour that threatens that safety.
❤️ From all of us at McGowans: thank you for your support. We hope Kyle makes a full and speedy recovery, and we look forward to welcoming you back once he’s feeling better.