
11/08/2025
📱What happens when you phone 111 in Scotland?
The first person you’ll speak to when you phone 111 will be a call handler. They’ll ask you:
🔹who you are
🔹where you’re phoning from
🔹why you’re phoning
We need to know as much about you and your health as possible to offer you the best help and advice. If you’re phoning on behalf of someone else, make sure you’re with them at the time of the call.
You’ll be assessed by our triage team and referred to your local NHS services if needed. This may involve a phone or video consultation with a clinician from your local health board or an appointment to attend A&E or Minor Injuries Unit.
During normal working hours always contact your own GP for urgent advice and treatment. The 111 service cannot arrange appointments at your GP.
⤴️find out more: https://www.nhs24.scot/111/