All orders require a none refundable deposit of 50% of the total to secure the date in the diary with the remaining balance to be paid on or before collection. Once you have requested our details to pay a deposit, please pay within 48 hours. Dates are only secured with a deposit and are on a first come first served basis. If you have not paid the deposit within the time period, please message us before paying to check your requested date it still available. When paying the remaing balance we ask that you bring the correct change with you if paying by cash. If you are paying by bank transfer this must be cleared in the bank before collection. Cancellations
If cancellation of an order takes place we reserve the right to retain your non refundable 50% deposit. If cancellation takes place less than 4 weeks before the event then we reserve the right to seek 100% of the order value. If you postpone the event we will try our best to transfer your order providing the date is available otherwise it shall be treated as a cancellation. We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. Collection / Transporting your cake.
*All orders are collection only.
* The cake must be carried by the base of the box provided. Do not push on the sides of the box or place anything on top of the lid.
* The box should be placed either in the boot or footwell of the car. A seat is not suitable for transporting a cake. Making sure there is nothing that could fallor hit the cake. Some non slip matting is recommended.
* Drive slowly and carefully, no harsh braking or accelerating, and take corners/roundabouts very slowly. Just imagine you are driving with an open top fishtank in your car.
* If its a hot day, use the air con and do not leave the cake in the car. Following the instructions above will get your cake to the venue safely. Once cakes are collected from us we do not accept responsibility for any damage caused to the cake.
