Crewkerne Health Centre

30/07/2025

We wish to inform you that practices within the South Somerset West Primary Care Network (Buttercross & Ilchester Surgery, Crewkerne Health Centre: Middle Path & West One, Hamdon Medical Centre and Martock & South Petherton Medical Centre) are proposing to combine their contracts. We encourage you to visit our website for information on this proposal and details of how to provide feedback: https://crewkernehc.co.uk/sswpcn-proposal/ ‎

Google form to submit your questions or feedback: https://forms.gle/LaCASv5AsaP3xQCS6

27/06/2025

IMPORTANT PATIENT INFORMATION REGARDING WEIGHT LOSS INJECTIONS

Eligibility depends on your BMI, ethnic background, and the presence of certain health conditions (known as comorbidities). The rollout is happening in three cohorts:

Cohort 1 – From 23 June 2025

• BMI of 40 or higher, or 37.5 or higher if you are from a South Asian, Chinese, other Asian, Middle Eastern, Black African or African-Caribbean background
• Plus at least 4 of the following conditions:
 High blood pressure (on treatment)
 High cholesterol (on statins or similar medication)
 Obstructive sleep apnoea
 Cardiovascular disease
 Type 2 diabetes

Cohort 2 – From June 2026 (exact date to be confirmed)

• BMI of 35 or higher, or 32.5 or higher if from an eligible ethnic background (as above)
• Plus at least 4 of the same listed conditions as above

Cohort 3 – From April 2027 (exact date to be confirmed)

• BMI of 40 or higher, or 37.5 or higher if from an eligible ethnic background
• Plus at least 3 of the same listed conditions as above

Please Note
• Responsibility for this roll out has been delegated to ICBs and we await further details from NHS Somerset to be able to deliver to cohort one eligible patients. Until such time as this is confirmed, we are unable to prescribe the medication;
• We are unable to prescribe Mounjaro or similar medications for weight loss outside of the below NHS guidelines; and
• If you are not eligible, we encourage all patients to continue engaging with existing weight management support, including the NHS 12 week weight loss plan - https://www.nhs.uk/better-health/lose-weight/

We appreciate your understanding and cooperation.

24/06/2025

Our latest quarterly newsletter is out now and available here:
https://www.symphonyhealthcareservices.com/wp-content/uploads/2025/06/Symphony-Newsletter-Q1-2025-26.pdf

02/06/2025

📊 Latest Reviews on Crewkerne Health Centre!
We're thrilled to share some positive feedback from our recent patient surveys (May 2025).

Here's a quick snapshot of the results:

Overall Experience:
🌟 Positive: 92%
🙁 Negative: 5%
Did We Meet Your Needs?
🌟 Positive: 95%
🙁 Negative: 4%
Convenience of Care or Advice:
🌟 Positive: 96%
🙁 Negative: 4%
How Did You Receive Care?
🏥 Face-to-Face Appointments: 95%
📞 Telephone Appointments: 4%
Were You Happy with This?
🌟 Positive: 96%
🙁 Negative: 3%

📞 May Stats at Crewkerne Health Centre 📞
✅ Total Incoming Calls: 9,167
⏳ Average Telephone Queue Time: 18m 29s
📲 Total Anima Requests: 2,576
📅 Total Appointments: 4,898
❌ Appointment No-Shows: 3.7%

Thank you for your feedback and continued support. We're committed to providing the best care possible to our community. Stay tuned for more updates and improvements!

01/05/2025

📊 Latest Reviews on Crewkerne Health Centre!
We're thrilled to share some positive feedback from our recent patient surveys (April 2025).
Here's a quick snapshot of the results:
Overall Experience:
🌟 Positive: 89%
🙁 Negative: 6%
Did We Meet Your Needs?
🌟 Positive: 95%
🙁 Negative: 5%
Convenience of Care or Advice:
🌟 Positive: 96%
🙁 Negative: 4%
How Did You Receive Care?
🏥 Face-to-Face Appointments: 95%
📞 Telephone Appointments: 2%
Were You Happy with This?
🌟 Positive: 95%
🙁 Negative: 5%

📞 April Stats at Crewkerne Health Centre 📞
✅ Total Incoming Calls: 8,875
⏳ Average Telephone Queue Time: 13m 45s
📲 Total Anima Requests: 2,578
📅 Total Appointments: 6680
❌ Appointment No-Shows: 4.4%

Thank you for your feedback and continued support. We're committed to providing the best care possible to our community. Stay tuned for more updates and improvements!

01/05/2025

29/04/2025

*** Health & Wellbeing Coaching – Important Changes ***

From the 1st May 2025, the way in which you can access support to self-manage your health and wellbeing and access lifestyle advice is changing. Health and Wellbeing Coaches will no longer be active at the practice and instead, the limited funding available to general practice will be redirected to develop the role of trained Care Coordinators who will particularly support those people with long-term conditions, multiple long-term conditions, and people living with or at risk of frailty. Care Coordinators will help people co-ordinate and navigate their care across the health and care system and support people to become more active in their own health and care.

There are still lots of way that you can access resources to support you with behaviour and lifestyle changes and personalised goal setting in relation to your health needs, by visiting this NHS website: Live Well - NHS : https://www.nhs.uk/live-well/

This site offers advice and guidance on a variety of subjects, including:
• Mental Health
• Health Weight
• Exercise
• Sleep & Tiredness
• Eating Well
• Alcohol Advice
• Quit Smoking Advice
• Addiction Support
• Bone Health

If you have any medical complaints, then please raise these via your usual practice route.

Please provide any feedback to:
Crewkerne Health Centre - somicb.reception-crewkernehc@nhs.net

NHS advice about healthy living, including eating a balanced diet, healthy weight, exercise, quitting smoking and drinking less alcohol.

17/04/2025

Happy Easter to all our patients.

Please see below the Easter opening times of all Symphony practices, and what to do if you need help over the long weekend.

01/04/2025

The latest Symphony Healthcare Services quarterly newsletter is now out and available via the link below.

Our latest quarterly newsletter is out now and available here: https://www.symphonyhealthcareservices.com/blog/2025/03/31/quarterly-newsletter-quarter-4-2025/

01/04/2025

📊 Latest Reviews on Crewkerne Health Centre!
We're thrilled to share some positive feedback from our recent patient surveys (March 2025).

Here's a quick snapshot of the results:
Overall Experience:
🌟 Positive: 89%
🙁 Negative: 6%

Did We Meet Your Needs?
🌟 Positive: 92%
🙁 Negative: 5%

Convenience of Care or Advice:
🌟 Positive: 94%
🙁 Negative: 6%

How Did You Receive Care?
🏥 Face-to-Face Appointments: 94%
📞 Telephone Appointments: 3%

Were You Happy with This?
🌟 Positive: 95%
🙁 Negative: 4%

📞 March Stats at Crewkerne Health Centre 📞
✅ Total Incoming Calls: 9,400
⏳ Average Telephone Queue Time: 15m 21s
📲 Total Anima Requests: 2,765
📅 Total Appointments: 5,609
❌ Appointment No-Shows: 3.4%

Thank you for your feedback and continued support. We're committed to providing the best care possible to our community. Stay tuned for more updates and improvements!

20/03/2025

Important Notice: Crewkerne Health Centre Closure

Please be aware that Crewkerne Health Centre will be closed today from 13:30 PM to 18:30 PM as part of our mandatory NHS Half Day closure for staff training.

During this time, you can still reach the surgery via our Emergency Line. Alternatively, for non-urgent medical advice, you can dial 111, or in the event of an emergency, please call 999.

Crewkerne Health Centre will resume normal operating hours and services tomorrow morning.

We apologise for any inconvenience and appreciate your understanding.

Thank you.

13/03/2025

Latest News: Spring Covid Booster

Please be advised that self-booking links are currently being sent, alongside letters, to patients aged 75 and over who are eligible. Invitations for all other eligible cohorts will commence from 17th March.

All vaccination clinics will be held at West One Surgery on 2nd and 9th April (all day), as well as on the afternoon of 15th April. If you are unable to use the self-booking link sent via text message, you may contact the practice by phone or visit the front desk at West One Surgery for assistance.