
24/07/2025
If you've lost access to your NHS App because you've changed your email address, forgotten your login details, or can't verify your identity anymore — don’t panic. You can still get back into the app and continue managing your healthcare, prescriptions, appointments, and records.
The NHS has created a clear, step-by-step guide to help you replace your existing account and set up a new one securely. This includes:
✅ Verifying your identity again
✅ Creating a new NHS login if needed
✅ Connecting your new account to your NHS health records
✅ What to do if you run into issues along the way
🛠 Whether you’ve deleted the app, changed phones, or updated your contact details, this guide is designed to make the process simple and stress-free.
📲 Don’t let account issues stop you from accessing vital NHS services. Follow the official guidance here:
👉 https://digital.nhs.uk/services/nhs-app/resources/trouble-shooting-guide/account-replacement-guidance-for-users