Rouse & Co Independent Funeral Directors

24/10/2025

Today, Mark and Steve had the honour of conducting a service for a much-loved man, and lifelong Crystal Palace supporter. ❤️💙

22/10/2025

Meet our arrangers🤗

👋We are delighted to introduce the newest member of our team, Grace.

Grace is training to be a Funeral Arranger, supporting our families with care and compassion, while also taking on the role of our Social Media Specialist. She joined Rouse & Co. in January 2025 and has since been working closely with our team in the office, assisting bereaved families with arrangements and helping to care for our Chapel of Rest. Grace has shown a thoughtful and empathetic attitude towards the work we do, which makes her a wonderful addition to our team.

A few words from Grace:
"I have loved being part of the team at Rouse & Co. since I joined. I’ve realised the care and support shown to our families is truly genuine, and it really does feel like a family. I am honoured to be part of a team dedicated to looking after our families and their loved ones."

We thank Grace for everything she has done and continues to do, We look forward to many more years of working together as part of the Rouse & Co. family.

21/10/2025

👋We are delighted to introduce you to our hearse driver, Steve.

Steve first joined us as a volunteer in 2020, following his retirement after many years in the funeral industry, where he conducted services and drove hearses and limousines.

Since then, Steve has become a valued part of the Rouse & Co. family. He brings with him not only a wealth of knowledge and experience, but also a genuine kindness and compassion that shines through in the way he supports our families at their most difficult times.
We are truly grateful for everything Steve does, and we feel blessed to have him as part of our team. His warmth and dedication help us continue to care for our families with the respect and compassion they

A few words from Steve:
"I love being able to dedicate my time to Rouse & Co. and to the families we care for during such a sad time in their lives."

We thank Steve for everything he has done and continues to do.

20/10/2025

Meet our arrangers🤗

👋We are delighted to introduce Our Office Manager and Trainee Funeral Conductor, Louise.

Louise joined Rouse & Co in 2021 following many years as a florist. Wanting to continue supporting bereaved families in a different way she brought her compassion, creativity and care into her role with us.

She offers guidance and support with a genuine loving nature, helping families feel welcomed and cared for. Recently, Louise has also began conducting funerals under the guidance of our Head Funeral Conductor, Mark, continuing to grow her skills and dedication in serving families.

In Louise’s words:
I genuinely love my job and the families I’ve met along the way. The support from the team has helped me grow so much and my background in flowers has also allowed me to reassure families that they can place their trust in me. I’ve been honoured by to look after so many families and feel privileged that they’ve trusted me to care for their loved ones.

We thank Louise for everything she has done and continues to do.

17/10/2025

Meet our arrangers🤗

👋We are delighted to introduce our Funeral Arranger and Resin Specialist, Marilyn.

Marilyn joined Rouse & Co. in 2018, supporting families through the loss of their loved ones—including during the difficult restrictions of Covid. Alongside her arranging work, she began creating thoughtful keepsakes for families, starting with angel keyrings and angel wings. Over time, she developed her craft to create unique keepsakes incorporating cremated remains and flowers from floral tributes, offering families something deeply personal to cherish.

Here are a few words from Marilyn herself:
"I joined Mark in the office in 2018. From a very early age, I knew what it was like to lose someone you love, and that has guided me in my work. I feel privileged to be able to support families at such a tender time in their lives. It is also a great honour when families ask me to create resin keepsakes for them, whether with flowers or cremated remains. Knowing I can provide something meaningful and lasting gives me great fulfilment.

We thank Marilyn for everything she has done and continues to do for the families we serve.

16/10/2025

👋We are delighted to introduce our Head Funeral Conductor and Co-Managing Director, Mark.

Mark joined Rouse & Co in 2016, after his wife Carrie-Anne founded the business. With over 35 years of experience in the profession, he quickly became an integral part of the team. He began by managing the branch, guiding families with care and professionalism, until Marilyn joined him in the office.

Today, Mark continues to bring compassion, dedication, and a wealth of knowledge to every service, ensuring that families receive the highest standard of support during their time of need.

In Mark’s own words:
"I knew from the age of 10 what I wanted to do for a living – there has never been anything else for me. Having over 35 years of experience has helped me understand and assist thousands of grieving families and their departed loved ones. At Rouse & Co, we feel deeply proud to serve our clients, and we will continue to do so with care and dignity."

We thank Mark for everything he has done and continues to do.

14/10/2025

👋Meet Our Founder & Co-Managing Director Carrie-Anne Rouse.

I’m Carrie-Anne, the founder and co-managing director of Rouse & Co Independent Funeral Directors.

I started Rouse & Co in 2016 while I was working for another small, family-run funeral director who kindly supported me as I began my journey. By that time, I had already been working in the funeral industry for around seven years.
In the early days, Rouse & Co began as an online and mobile funeral arranging service. Before long, we took the next step and opened our first premises in Forestdale Shopping Centre.

Sadly, the owner of the family business I had worked for passed away, which meant I had to find a permanent home for Rouse & Co much sooner than planned. That moment turned out to be a blessing in disguise — once we opened our doors, business quickly grew, and I soon needed an extra pair of hands. That’s when my husband ‘Mark Rouse’, who has over 30 years of experience in the funeral industry, joined the company.
Since then, we’ve continued to grow and thrive as a truly independent, family-run funeral directors, proudly serving our local community with care and compassion.

A Few Words from Carrie-Anne
“I’m incredibly proud of how far Rouse & Co has come and of the amazing team we have today. We’ve built a successful, independent funeral service that offers compassionate, cost-effective funerals for everyone.
These days, I work mostly behind the scenes, looking after our advertising, tech support, and all the little jobs that keep everything running smoothly — but my heart will always be with the families we serve.”

We thank Carrie - Anne for everything she has done and continues to do.

26/08/2025

Well done to everyone who won prizes at Edenbridge & Oxted show, hope you all enjoy your prizes.

22/07/2025

12/07/2025

22/06/2025

21/06/2025