29/05/2025
PLEASE SEND YOUR RESUME TO INFO@IMPERIALCAREHCS.CO.UK
PART TIME/FULL TIME / CASUAL ALL AVAILABLE
Job Description – Healthcare Support Worker
Post Designation: Healthcare Support Worker
Responsible to: Service Manager/Senior Support Worker
Organisation: IMPERIAL CARE HCS
SALARY: £13.00 to £14:00 an hour
Job Purpose:
To provide person centred and safe care delivery to help and assistance Service Users of the organisation who by nature of their age, illness, or disability, have difficulties with the activities of daily living.
Duties and Responsibilities:
To implement the instructions of the Registered Service Manager, by carrying out the specific tasks identified for each individual client. All person-centred care is detailed in the service user care and support plan which must be read by support staff, which may include:
Personal care:
• Assistance with all aspects of personal care as detailed in care and support plan
• Assistance where required with, showering, bathing, hair washing and drying.
• Assist with toileting needs
• Assistance with continence care: incontinence pads, commodes, stoma and catheter bags
Medication:
• Always read service users care support plan for requirements. Follow all guidelines in medication administration within policy
Meals:
• Assist prepare meals as required by service user, offering choice
Support with eating and drinking:
• Ensure that service users are encouraged to eat a healthy, balanced diet and the correct quantities, prepared meals look appetising and make sure the way they eat is appropriate for the service user. If the service user refuse to eat this must be logged, monitored and passed to line manager
Choice:
• Ensure the service user is always given choice regarding all tasks
Assisting with shopping:
• This is completed on your line manager's request
Assist with mobility:
• Use of a hoist or other aids, or assistance in standing and movement. Dressing or assisting with any physical activity whereby the client's needs support, you MUST ONLY use equipment that has been assessed for the service user you are supporting.
Domestic duties:
• Cleaning Kitchen and bathroom after use, Dry shower area after every use, empty bins (daily),
Record keeping:
• MAR chart (for medication), care plan updates.
Please note it is important to note that each client has a person-centred care plan. This outlines their individual needs and preferences, likes, dislikes and requirements. This is a live document and will need to be kept updated to ensure that the care and support provided is appropriate and MUST be followed stringently.
• Assist with medication: completing the MAR chart (Medical Administration Record) the administration of medication as outlined in the care plan and with customer consent
• Promote independence: to allow the client to do as much as they can for themselves and only offer support where they need it
• Maintain professional relationships: clients can only be visited on duty and a carer must be in full uniform, with ID and PPE (personal protection equipment). A carer must not accept any gratuities from the client.
• Work with empathy, honesty, and integrity:
• Safeguarding: Protect the client from significant harm, abuse, or neglect. It is important that all carers follow the company “whistleblowing” policy to raise any concerns they may have about clients or fellow carers
• Respect dignity
• Ensure care delivered is person centred – Following the needs and requirements within care and support plan
• Give companionship: Get to know the service user, understand their like and dislikes, encourage stimulating activities they are interested in
• Notice when there is a change and report appropriately – The on-going relationship and communication with the branch is essential. Branches offer full support in any reporting and advice, also including involvement of multi agencies (i.e., social services, police GP etc.)
• Promoting health: Infection prevention, understanding illnesses.
• Communication: Simply engage by talking and listening to the service user
Skills and Requirements:
• SVQ 2 Health and Social Care or willingness to work towards
• Genuine compassion with an earnest desire to help people
• Patience in both words and actions
• Punctual and able to manage workload
• Excellent communication skills
• Ability to give and promote high-quality care
• Ability to advocate for the client you’re providing care for if required
• To always draw attention any changes, risks or concerns the Service Users circumstances to your line manager
• To work within the Health and Social Care Standards – My Support My Life
• To adhere to the policies, guidelines and procedures of Imperial Care HCS– All policies can be found at in the office and e-copies provided on request.
• To identify personal training needs and take advantage of training opportunities, which aim to extend individual skills.
• To perform any other duties as requested that could be carried in the time allowed.
• To attend a meeting with their Line manager / Team Leader or designated person at least once in every three months.
This is not meant to be an exhaustive list; the job holder may be required to undertake such other duties as Management may from time to time require.
