23/07/2025
PATIENT NOTICE - TEST RESULTS
We have received a few queries regarding our text messaging service.
We would like to clarify that we often send text messages to patients inviting them to book a routine appointment with the clinical care team to discuss their blood or test results.
Please rest assured, these messages are non-urgent, and all results are triaged by a clinician.
While we aim to contact patients promptly, it may take up to a few weeks to schedule a consultation - We perform a huge number of blood tests each week, and each result is carefully reviewed by a member of our clinical team. We kindly ask that you remain realistic about the anticipated timeline for review appointments.
Due to our system, some patients may receive a text message only days after their blood samples have been taken. There is no need to be alarmed. Please be assured that if we receive a result that needs urgent attention we will contact you directly, usually by phone.
If you are asked to consult regarding routine blood tests, it generally means the results are not concerning and don't require urgent action. An appointment will give the clinician the opportunity to discuss the results with you in more detail, potentially explain further steps or treatment options, or provide additional information.
In essence, a request for a non-urgent consultation about blood tests is a standard part of healthcare, allowing for a more in-depth discussion of your results and any further necessary steps.
We ask for your patience - we understand it may be taking longer than usual to access any routine appointments in general. This is as a direct result of current long-term sickness, redundancy and annual leave within the clinical team.
As always, we would like to thank those patients who have been exceptionally understanding, and offered kind words of support over the last couple of months.