15/04/2026
📢 New Same-Day Appointment Access – Trial from Monday 20th April.
Following feedback from our recent patient survey, we understand that many patients find it difficult to access appointments, particularly due to work commitments and the need to call the practice at busy times. We have listened to this feedback and are trialling a new way for patients to access same-day appointments without needing to telephone the practice.
From Monday 20th April, patients will be able to submit a request using an online form via our website between 08:00 and 10:30. All requests will be reviewed and triaged by our on-call clinical team in the same way as telephone requests.
https://www.nantdowlaishealthcentre.com/forms/2993-same-day-appointment-request
🔹 Same-day appointments are intended for acute problems that have developed within the last 24–48 hours, or existing conditions that have significantly worsened in that time.
🔹 Once your form has been reviewed, you will be contacted by the practice with the outcome, either by text message or phone call.
❗There is no need to telephone the practice to chase your request, as all submissions will be processed and responded to.
The aim of this new system is to reduce waiting times on the phones and minimise footfall in the practice during peak times.
If this trial is successful, we will look to extend this approach to routine appointment requests in the future.
We appreciate your support as we introduce this new system.
Thank you,
Nant Dowlais
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