Millgate Healthcare Partnership

30/01/2026

07/01/2026

94% of Patients Would Recommend Millgate Healthcare Partnership! 🌟

We are delighted to share our Friends and Family Test results for December. Despite a very busy winter period, your feedback has been incredible:

Total Responses: 299 patients shared their views.

The Results: 94% of our patients said they would recommend our services to their friends and family!

Key Highlights: 78% of you rated your experience as "Very Good."

A huge thank you to our hardworking team—from our receptionists and prescription desk to our doctors and nurses—for their dedication, and to you, our patients, for your continued support and feedback.

We are currently reviewing all comments (including the small number of "Poor" ratings) to see how we can make our service even better in 2026.

02/01/2026

Wishing our whole community a very Happy New Year! ✨

From all of us at Millgate Healthcare Partnership, we hope 2026 brings you health and happiness. We remain committed to providing care and support to all our patients, no matter their background, circumstances, or needs.

Here’s to a healthy 2026 together!

19/12/2025

Staff at Millgate collected for the local Food Bank to help those in need in the community of Denton and surrounding areas. The collection point is St Marys at Haughton Green. They told us that January is their more difficult month so perhaps if anyone is able to donate consider doing so in January too.

19/12/2025

Festive Period Opening Hours 🎄
Millgate Surgery would like to wish all our patients a healthy and happy festive season. Please see below for our opening times and guidance on how to access care when we are closed.
Our Opening Hours

Monday 22/12/2026 – Open 08.00 – 18.30
Tuesday 23/12/2025 – Open 08.00 – 18.30
Wednesday 24/12/2025 – Open 08.00 – 18.30
Thursday 25/12/2025 – Closed
Friday 26/12/2025 – Closed
Saturday 27/12/2025 – Closed
Sunday 28/12/2025 – Closed
Monday 29/12/2025 – Open 08.00 – 18.30
Tuesday 30/12/2025 – Open 08.00 – 18.30
Wednesday 31/12/2025 – Open 08.00 – 18.30
Thursday 01/01/2026 – Closed
Friday 02/01/2026 – Open 08.00 – 18.30
Normal hours resume

Need Medical Help While We Are Closed?

If you need urgent medical advice that cannot wait until the surgery re-opens, please use the following services:
1. NHS 111 - Visit 111.nhs.uk or call 111. This service is available 24/7 and can direct you to the most appropriate local service, including out-of-hours GPs or urgent treatment centres.
2. Pharmacy Many local pharmacies remain open over the holidays to help with minor ailments and medication advice.
3. Bank Holiday Services For a full list of Greater Manchester services available during the bank holidays, visit 👉 https://gmintegratedcare.org.uk/bank-holiday-services

In a life-threatening emergency, always dial 999

A Reminder for Patients
Please ensure you order your **repeat prescriptions** well in advance of the Christmas closures to ensure you do not run out of medication.

Information on the Greater Manchester health services that are open on the bank holiday to offer you help and support

08/12/2025

Friends and Family Survey Results for November 2025

93% of our patients would recommend us to their friends and family 😀

Over 70% of patients found our service to be very good!

10/11/2025

Staff took part in odd sock day today, raising awareness for anti-bullying week, proving being different is quite ok!

07/11/2025

🌟 MILLGATE HEALTHCARE PARTNERSHIP: OCTOBER 2025 IN REVIEW 🌟

📞 1. PATIENT ACCESS

Practice List Size 21,000
Our total community supported

Inbound Calls Received 8,696
Total calls managed by the Reception Team.

Successful Callbacks 935
Patients whose requests were proactively managed by the callback system.

Average Phone Wait Time 2.7 minutes
Our average connection speed.
________________________________________
🩺 2. CLINICAL DELIVERY & CARE VOLUME

Total Appointments/Patient Contact 15,968
Face-to-Face Appointments 7,684
Patients Issued a Prescription 8,811
Patient Referrals Completed 831
Home Visits 169
________________________________________
📁 3. OPERATIONAL & ADMINISTRATIVE WORKLOAD

Documents Processed 4,200
The total volume of letters, results, and forms managed by the coding team

DNA (Did Not Attend) Appts 793 appointments
Represents clinical time lost that could have been used by patients
________________________________________
THANK YOU!

Over 15,900 patient contacts were successfully managed in one month. This is an incredible achievement that reflects the commitment of every single person at Millgate.

07/11/2025

Antimicrobial Resistance (AMR) occurs when bacteria, viruses, fungi and parasites no longer respond to antimicrobial agents. As a result of drug resistance, antibiotics and other antimicrobial agents become ineffective and infections become difficult or impossible to treat, increasing the risk of disease spread, severe illness and death.

The World AMR Awareness Week (WAAW) is a global campaign to raise awareness and increase understanding of AMR and to promote global action to tackle the emergence and spread of drug-resistant pathogens.

05/11/2025

Our Friends and Family Results for October 2025.

93% of respondents would recommend Millgate Healthcare Partnership to their friends and family.

Some comments and themes:

"Getting Through"
"I was able to get through to the practice relatively quickly."

"Appropriate Contact"
"The receptionist directed me to the right person without fuss."

"Online Service"
"The e-Consult system worked well and I got a quick response."

"Thoroughness"
"The doctor/nurse listened carefully and was very thorough in their checks."

"Clarity and Explanations"
"I felt confident in the diagnosis; the clinician took time to explain my options clearly."

"Effectiveness of Care"
"The treatment I received from the nurse was excellent and solved my issue."

"Caring Nature"
"The nurse was so kind and gentle during my procedure."

"Listening Skills"
"I didn't feel rushed; the doctor truly listened to my concerns."

"Reception Experience"
"The receptionist was incredibly helpful and dealt with my query efficiently and politely."

Thank you for all your feedback!

31/10/2025

The practice recently held two fundraising events and raised £101.45 for Macmillan Cancer Support with a coffee morning - thank you to our patient group for volunteering. We also raised £25 for Breast Cancer Now and staff wore pink to raise awareness. Thank you to our colleague Pauline for the fantastic Breast Cancer display.

10/10/2025

It's World Mental Health Day. Check in with yourself today with these quick self-care tips:

1️⃣ Move Your Body: A quick walk or stretch can make a difference.
2️⃣ Connect: Call or message a friend or loved one.
3️⃣ Be Present: Take 5 minutes to focus on your breath.
4️⃣ Limit News/Scrolls: Take a break from overwhelming content.
5️⃣ Ask for Help: Remember, reaching out is a sign of strength, not weakness.

If you need support, please contact the surgery to book an appointment or check out the trusted resources on our website.

https://www.millgatehealthcare.nhs.uk/