Millgate Healthcare Partnership

08/12/2025

Friends and Family Survey Results for November 2025

93% of our patients would recommend us to their friends and family 😀

Over 70% of patients found our service to be very good!

10/11/2025

Staff took part in odd sock day today, raising awareness for anti-bullying week, proving being different is quite ok!

07/11/2025

🌟 MILLGATE HEALTHCARE PARTNERSHIP: OCTOBER 2025 IN REVIEW 🌟

📞 1. PATIENT ACCESS

Practice List Size 21,000
Our total community supported

Inbound Calls Received 8,696
Total calls managed by the Reception Team.

Successful Callbacks 935
Patients whose requests were proactively managed by the callback system.

Average Phone Wait Time 2.7 minutes
Our average connection speed.
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🩺 2. CLINICAL DELIVERY & CARE VOLUME

Total Appointments/Patient Contact 15,968
Face-to-Face Appointments 7,684
Patients Issued a Prescription 8,811
Patient Referrals Completed 831
Home Visits 169
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📁 3. OPERATIONAL & ADMINISTRATIVE WORKLOAD

Documents Processed 4,200
The total volume of letters, results, and forms managed by the coding team

DNA (Did Not Attend) Appts 793 appointments
Represents clinical time lost that could have been used by patients
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THANK YOU!

Over 15,900 patient contacts were successfully managed in one month. This is an incredible achievement that reflects the commitment of every single person at Millgate.

07/11/2025

Antimicrobial Resistance (AMR) occurs when bacteria, viruses, fungi and parasites no longer respond to antimicrobial agents. As a result of drug resistance, antibiotics and other antimicrobial agents become ineffective and infections become difficult or impossible to treat, increasing the risk of disease spread, severe illness and death.

The World AMR Awareness Week (WAAW) is a global campaign to raise awareness and increase understanding of AMR and to promote global action to tackle the emergence and spread of drug-resistant pathogens.

05/11/2025

Our Friends and Family Results for October 2025.

93% of respondents would recommend Millgate Healthcare Partnership to their friends and family.

Some comments and themes:

"Getting Through"
"I was able to get through to the practice relatively quickly."

"Appropriate Contact"
"The receptionist directed me to the right person without fuss."

"Online Service"
"The e-Consult system worked well and I got a quick response."

"Thoroughness"
"The doctor/nurse listened carefully and was very thorough in their checks."

"Clarity and Explanations"
"I felt confident in the diagnosis; the clinician took time to explain my options clearly."

"Effectiveness of Care"
"The treatment I received from the nurse was excellent and solved my issue."

"Caring Nature"
"The nurse was so kind and gentle during my procedure."

"Listening Skills"
"I didn't feel rushed; the doctor truly listened to my concerns."

"Reception Experience"
"The receptionist was incredibly helpful and dealt with my query efficiently and politely."

Thank you for all your feedback!

31/10/2025

The practice recently held two fundraising events and raised £101.45 for Macmillan Cancer Support with a coffee morning - thank you to our patient group for volunteering. We also raised £25 for Breast Cancer Now and staff wore pink to raise awareness. Thank you to our colleague Pauline for the fantastic Breast Cancer display.

10/10/2025

It's World Mental Health Day. Check in with yourself today with these quick self-care tips:

1️⃣ Move Your Body: A quick walk or stretch can make a difference.
2️⃣ Connect: Call or message a friend or loved one.
3️⃣ Be Present: Take 5 minutes to focus on your breath.
4️⃣ Limit News/Scrolls: Take a break from overwhelming content.
5️⃣ Ask for Help: Remember, reaching out is a sign of strength, not weakness.

If you need support, please contact the surgery to book an appointment or check out the trusted resources on our website.

https://www.millgatehealthcare.nhs.uk/

06/10/2025

06/10/2025

Stopping smoking is one of the best things you can do to improve your health.

When you stop smoking you’ll start to feel the benefits in as little as 20 minutes. Within as little as 48hrs your sense of smell and taste will start to improve and after a year your risk of heart attack will have HALVED compared to that of a smoker.

It's never too late to quit.

For more advice and support visit 👉

Thinking about quitting smoking, ready to stop, or struggling to stay smoke-free? Find the tools, tips, and support you need for a healthier life.

01/10/2025

It's time to protect yourself this season! We have flu vaccination appointments for our patients. Don't wait—flu season will be here before you know it. Getting your jab is the best way to protect yourself and those around you.

Call us on 0161 336 2114 to book your appointment.

15/09/2025

We understand that change can be difficult, and we want to let you know about that we from Monday, September 29th you will need to order your repeat medication direct from the practice instead of your pharmacy.

This change is part of a new directive from NHS England to help ensure patient safety and reduce medication waste. We know that many of you have a long-standing relationship with your local pharmacy, and we want to reassure you that this change will not affect that. The new process simply means that you will now be the one to order your medication when you need it.

We believe the easiest and quickest way to order is by using the NHS App. It's a simple and secure way to manage your prescriptions directly from your phone.

If you don't use the app, you can still order in person by bringing your tear-off slip from your prescription to the practice. If you don't have the slip, you can also write down your name, date of birth, and the medications you need.

We know that some patients may feel vulnerable or need assistance. If this is the case for you, please don't worry. We encourage you to have a conversation with your regular pharmacy team about your situation. They can still support you with ordering your medication if needed.

29/08/2025

Help your child get the good stuff they need with NHS Healthy Start. You could get up to £34 a month to buy healthy food and milk.
Check your eligibility and apply today:

How to apply Applying online You can apply online if: you’re more than 10 weeks pregnant or have at least one child under 4 years old your family’s monthly ‘take-home pay’ (also called ‘earned income’) is £408 or less from employment Important: Universal Credit claimants The details you...