12/06/2025
EDIT!
Our systems appear to be back up and running, patients should now therefore be able to access the surgery in the usual way and attend appointments.
URGENT!
Important Notice: Disruptions to Our Services Today
We're very sorry to have to tell you that we're currently experiencing a major IT and phone system outage. Our clinical IT suppliers carried out an update to their systems last night, and unfortunately, this has left us without any access to our computers or phone lines.
What Does This Mean for You?
In simple terms, this means we can't access patient records, book new appointments, issue prescriptions, or even answer your calls. It's like trying to run a busy office without any electricity or internet – it's just not possible for us to safely and effectively provide care right now.
Why We've Had to Cancel Appointments
Because of this complete system failure, we've had to make the difficult decision to cancel all appointments today until further notice. We understand this is incredibly frustrating and disruptive for your day. We truly apologise for any inconvenience this causes, especially if you've taken time off work or arranged childcare.
We want to assure you that this situation is completely out of our hands. We are working closely with our IT suppliers to resolve the issue as quickly as possible. Please know that we are doing everything we can to get back up and running.
How This Affects Our Day-to-Day Running
Normally, our IT systems are at the heart of everything we do. From the moment you call to book an appointment, to when our doctors and nurses access your medical history during a consultation, and even when we send prescriptions to your pharmacy – it all relies on our IT infrastructure. Without it, our day-to-day operations are severely impacted. We can't:
Access your medical records: This is crucial for safe and effective care.
Book or reschedule appointments: Our entire scheduling system is offline.
Process prescriptions: We can't generate or send electronic prescriptions.
Receive or make phone calls: Our phone lines are completely down.
Communicate with other healthcare providers: Referrals and correspondence are on hold.
We Will Keep You Updated
We know you'll want to know when things are back to normal. We will keep you updated as soon as we have more information. Please check our website and social media channels for the latest updates.
