15/09/2025
Have you tried our new Rapid Health smart triage service? Imagine if you could avoid the telephone and in-person queues, and submit your medical or admin request from the comfort of your home or mobile device.
Follow these tips to make smart triage work better for you:
✅ Use the medical requests section for medical problems. Be specific and include as much detail as you can about your symptoms or problem. This helps the system to triage and automatically allocate you an appointment. For example, if you have pain, where is the pain? How long have you had it for? Is this a new problem or have we seen you for this before? If you have side effects to medications, what are your side effects, which medication do you think this is due to? Being specific with details helps the system to triage your request.
👨⚕️👩⚕️ You will not be allocated an appointment if your request is not specific or detailed enough, or if your problem does not fit into a clinical pathway -this is passed on to our duty doctor who will send you a response within 48 hours (in most cases you’ll receive a response on the same day).
✅ Use “Questions & Admin” for sick notes, reports, or test results.
✅ Check your email inbox for the response to your request. This is where your appointment booking link will be sent to.
📞 You can still phone us or attend in person if you’re unable to access online services or don’t have an email. Please be patient however as this is likely to take longer whilst our Care Navigators spend more time supporting other patients.
✅ Please cancel your appointment using the “change or cancel your appointment” link. This opens up access to other patients.
❌ Avoid multiple requests for the same problem if you haven’t received a response. It can take up to 48 hours to receive a response if you haven’t been automatically allocated an appointment.
⚖️ Be fair and considerate. Persistent misuse such as multiple inappropriate booking, failure to cancel or attend appointments will result in the suspension of your access to Rapid Health. Please be honest with your answers, do not try and change your answers to try and gain an earlier appointment. The whole point of triage is to enable patients with the most urgent clinical need to receive care in a prioritised time frame.
🕗Ready to try smart triage? Head over to our website and click on the Rapid Health banner to start using this service. Please read all the info before you proceed to check that you’re eligible to use the service:
https://shorturl.at/cOCE7
