12/09/2025
🙌🏻That’s week 1 of our new Rapid Health smart triage service done! We hope that you have found it helpful so far. It’s still very new to us, so along with you we will continue to learn, evaluate and fine-tune the system to continue improving your patient journey.
Here are some tips to make smart triage work for you:
✅ The medical requests section is only for medical problems. Be specific with your symptoms, and include as much detail as you can. Use terms like back pain, headache or depression. The more specific and detailed you are, the more effectively the system can triage and allocate you an appointment. You will not be allocated an appointment if your request is not specific enough-this will be assessed by our duty doctor who will send you a response within 48 hours.
✅ Use “Questions & Admin” for sick notes, reports, or test results.
✅ Check your email inbox for the response to your request. This is where your appointment booking link will be sent to.
📞 You can still phone or attend in person if you’re unable to access online services or don’t have an email. Please be patient however as this is likely to take longer whilst our Care Navigators spend more time supporting other patients.
✅ Please cancel your appointment using the “change or cancel your appointment” link. This opens up access to other patients.
❌ Avoid multiple requests for the same problem if you haven’t received a response. It can take up to 48 hours to receive a response if you haven’t been automatically allocated an appointment.
⚖️ Be fair and considerate. Persistent misuse such as multiple inappropriate booking, failure to cancel or attend appointments will result in the suspension of your access to Rapid Health.
🙏 Thank you for your continued patience, support and trust during the implementation of Rapid Health smart triage.
