29/04/2026
𩺠Getting the Best from Your GP Surgery
Weāre here to help you get the right care, from the right professional, at the right time. Hereās how you can make the most of our services š
š± Keep your details up to date
Make sure we have your correct phone number, email, and address so we can contact you about appointments and updates. You can update these via the NHS App or our online form.
š” Why use the NHS App?
A quick and secure way to:
⢠Order repeat prescriptions
⢠View test results and medical records
⢠Request appointments
⢠Receive messages from us
š Donāt forget to turn notifications ON so you donāt miss important updates.
š©āāļø Our team is here for you
Our patient services team are your first point of contact and work hard behind the scenes to support your careāplease be kind and patient.
You may also be seen by a range of healthcare professionals, including:
⢠Physiotherapists (for muscle/joint issues)
⢠Clinical pharmacists (medication support)
⢠Paramedics (urgent care needs)
⢠GP registrars & medical students (fully supervised)
š
Appointments ā what to know
⢠GP appointments are for medical issues only
⢠Submit a triage form (MonāFri, 7:30ā9:00am)
⢠Weāll respond within 24 working hours
š For admin & routine requests
Use our admin form (MonāFri, 8:00amā6:30pm) for:
⢠Prescriptions, fit notes, routine reviews, vaccinations
⢠Test results (or check via NHS App)
⢠General queries
š Home visits
These are limitedāplease attend the surgery if you can.
If needed, call before 10:30am.
š§Ŗ Test results
Check results on the NHS App. Weāll contact you if there are concerns, but please follow up if symptoms continue.
š Annual health reviews
If you have a long-term condition (e.g. asthma, diabetes, heart disease), youāll be invited when your review is due. These reviews help keep you well and prevent complications.
š Lost medication?
Weāll always try to help, but replacementsāespecially for controlled medicationsāare not guaranteed and may require a review. This is to keep everyone safe.
š For more information, visit our website https://www.rdhg.co.uk/
Thank you for helping us provide the best care possible š
Your Practice Team