Ryan Walker Fitness

28/11/2025

📌 1:1 Client Cancellation & Rescheduling Policy
• All cancellations or rescheduled sessions
must be requested at least 24 hours in advance.

• If you cancel or reschedule with less than 24 hours’ notice, the full session charge must be paid before you can be rebooked.

• For clients on a block booking plan, a late cancellation or no-show will result in one session being deducted from your block.

• Illnesses and genuine emergencies will be considered.

• If you are feeling unwell, please still try to cancel within the 24-hour window, not minutes before your session.

• Example: Cancelling 5 minutes before your session does not allow time to offer the slot to another client.

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📆 Block Booking Policy
• The majority of my clients train using block bookings, which offer discounted session rates based on frequency.

• The more consistently you attend, the more you save.

• If you receive a discount for attending 3 sessions per week, but only attend 1–2 sessions, an additional charge will apply to cover the remaining sessions at the standard rate.

• If a block booking client does not attend for 6 consecutive weeks, the block automatically expires and:
• You will need to start a new block booking
• Any outstanding, unused sessions will not be carried over or saved
• Again, illness, holidays, and emergencies will be considered and may extend your block where appropriate — just keep communication open.

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🤝 Fairness & Commitment
• These policies are in place to:
✅ Keep things fair for all clients
✅ Protect my income and business
✅ Allow me to offer as many session slots as possible
• This applies to all clients, whether you’ve trained with me for 2 weeks or 2 years.

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⏰ My Availability
• I am extremely busy in the gym, in there 10–12 hour days with my own training too plus i work weekends.

• Alongside coaching, I also have my own daily training to complete, meaning:

• Availability can sometimes be limited, and rescheduling last minute can be very difficult.

• I always do my best to accommodate clients on their preferred days and times, but I also have to protect time with my family.

• Last-minute cancellations directly impact both my income and my family time.

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I love my job and value every single client, but I am still receiving a high number of last-minute cancellations.
Sticking to these policies allows me to continue doing what I love while maintaining balance in my personal life too. 💛

Thank you for your understanding and continued support — 🙌

13/11/2025

1:1 client reminder

Thankyou 💪🏽

Cancellation & Block Booking Policy

Due to recent financial losses, I want to remind both current and future clients of my policies regarding cancellations, block bookings, and circuit classes. These measures are in place to ensure fairness and protect my business.

Session Booking & Payment
All sessions must be paid upfront to be reserved. Your session will not be booked into my diary until payment has been made.
Cancellation Policy
A minimum of 24 hours' notice is required to cancel or reschedule a session.
Some exceptions will be granted, but reasons like being stuck at work, in traffic, or unable to find childcare will still require payment.
I completely understand that unexpected things happen, but last-minute cancellations or no-shows still result in a financial loss for me. As harsh as it may sound, I have a business to run, bills to pay, and a family to support.

Block Booking Policy
When purchasing a block booking, you are committing to a set number of sessions per week. The more sessions you book, the lower the cost per session.
If you book for three sessions a week but only attend once, you will need to pay the price difference.
For example, three sessions a week may cost £22.50–£25 per session, but if you only come once, the normal rate of £35–£40 per session applies.
Holidays and illnesses will be taken into account, but otherwise, you must stick to your agreed sessions.

Circuit Class Policy
Spaces for circuit classes are limited due to gym size.
If you book a class and don’t show up, I lose the chance to fill that space with another client, resulting in a financial loss.
Therefore, if you book and fail to attend, you will still be required to pay for the class.

I hope everyone understands that running a business, managing bills, and providing for a family is challenging. These policies are in place to protect my income and keep my services running for all of you. Thank you for your support and understanding!