Integrity – Being true to our word. Respect – Valuing all those we serve and recognising their individual needs. Passion – Performing our duties enthusiastically in pursuit of our goals. Teamwork – Communicating effectively and working together positively. SureCare Doncaster aims to provide care, assistance and support in ways that have positive outcomes for our customers whilst promoting and encouraging their active participation. Everyone must have options available to them to remain at home. SureCare Doncaster examines our operations constantly to ensure that we are successfully achieving our stated aims and objectives. SureCare Doncaster encourages feedback from our clients/service users, their relatives, friends and representatives. SureCare Doncaster aims to provide a tailored package of care and support that contributes to the overall health and well being of its customers whilst incorporating individual needs, preferences and choice. SureCare Doncaster will work in partnership with other services and professionals to support our customers in maximising their full potential by promoting independence and, wherever possible, participation within our local community. Before SureCare Doncaster can deliver services and in order to meet our customers needs, we ensure that their requirements are thoroughly assessed. SureCare Doncaster also ensures that their individual needs and preferences are thoroughly assessed and reassessed frequently, and that the care support provided has the flexibility to respond to any changing needs or requirements. To provide quality services, SureCare Doncaster is fully committed to delivering high quality services and continuous improvement systems in the level of care, assistance and support offered to our customers. When employing a quality workforce, the standards for our managers and staff are based on the Government legislation set in the National Care Standards for the care industry. The term ‘client/service user’ is sometimes used to refer to individuals living in the community who, through age, physical or mental impairment, or disability, require a support service in order to enable them to live independent and fulfilled lives.
