20/12/2025
It is important to let the practice know if you cannot attend an appointment or no longer need a telephone call.
In November 2025, there were 105 DNAs with the nursing team and 74 DNAs with clinicians such as GPs and physician associates.
Without informing us, we cannot offer this appointment to a patient who needs it which increases waiting times for all and wastes valuable NHS time.
A DNA will be recorded on a patient's record if less than 24 hours notice is given to cancel.
If a patient fails to attend an appointment without notice, a letter will be sent.
If a patient fails to attend a second appointment without notice within a 12 month period, a further letter will be sent.
If a patient fails to attend a third appointment within the same 12 month period, a decision will be made by the partners and management as to whether the patient is removed from the practice list.
All letters are saved in the patient's health record and are valid for a 12 month period.
We understand that circumstances can change unexpectedly so we have made it even easier to cancel by following this link
https://www.florencehousesurgery.co.uk/cancel-an-appointment/
Thank you for your ongoing support.
May 2025 - GPs are under no obligation to provide letters or signatures for private/non-NHS work. Please submit your request online and you will be contacted to discuss in further detail. We now provide proof of address if certain criteria is met for a cost of £25
