Charlotte Medical Practice

28/05/2026

Due to significant staff sickness, we are working with a much reduced clinical team today. We would appreciate it if you could only contact us if your health need is absolutely essential for today. Many thanks.

19/05/2026

We’ll be closed from 1pm Thursday 21st May, so our team can take part in a Protected Learning Time session.
If your medical issue is urgent and cannot wait until we reopen, please call 01387 241033.
We reopen as normal Friday 22nd May.
Thanks for your support!

30/04/2026

The prescription phone line will be unavailable from 1pm Friday 1st May until 8am Tuesday 5th May 2026. You can still email your prescription request over this period to dg.charlottestreetmp@nhs.scot. Sorry for any inconvenience.

24/04/2026

The surgery will be closed on Monday, 4th of May for May Day Public Holiday. We will re-open again at 8am on Tuesday 5th May.

If you require urgent assistance, call NHS 24 on 111.

This service is for urgent health problems that can not wait until the surgery is open

If your problem is life threatening you should call 999

02/04/2026

We would like to remind everyone that the surgery will be closed on Easter Monday, 6th April and will re-open again at 8am on Tuesday 7th April. Our prescription phone line will also close at 12pm on Friday 3rd April and will re-open again on at 8am on Tuesday 7th April. You can still order online via email to dg.charlottestreetmp@nhs.scot We wish everyone a very happy Easter.

24/02/2026

We’ll be closed from 1pm today, the 24th of February, so our team can take part in a Protected Learning Time session.

If your medical issue is urgent and cannot wait until we reopen, please call 01387 241033

We reopen as normal tomorrow at 8am

Thanks for your support!

09/02/2026

Co codamol 30/500 Shortage: Important Information for Patients

Why is this happening?

There is a national shortage of co codamol 30/500 tablets. Supplies will be very limited from early February until the summer.
Other forms (capsules, soluble tablets, different strengths) cannot fully meet demand.

What this means for you
• You may not receive your usual supply of co codamol 30/500.
• Your prescriber or pharmacist may discuss alternative options, such as:
o Paracetamol on its own
o Codeine separately (if appropriate)
o A gradual reduction plan

Why reducing your co codamol might help

Co codamol is not recommended long term.

Regular use can lead to:
• Tolerance. Over time the effect will lessen, it may not be helping as much as you think.
• Side effects: drowsiness, constipation, nausea
• Dependence and withdrawal symptoms

How to reduce safely

A typical reduction is 1 tablet at one dose every 1–2 weeks. In the current shortage, a faster reduction of 1 tablet at one dose every 3–7 days may be possible. If you experience withdrawal (flu like symptoms, sweating, agitation), the pace can be slowed down or adjusted to suit your needs.

What you can do now
✔ Avoid stockpiling — we want to make sure everyone has access.
✔ Talk to your pharmacist or prescriber if you’re worried.
✔ Be open to alternatives — many patients do well on simpler pain relief.
✔ Use this as an opportunity to review whether co codamol is still right for you.

If you have questions please speak to your pharmacy team or your GP practice.
FOR information and support regarding chronic pain, please visit our local website:

Welcome to the webpage of the NHS Dumfries and Galloway chronic pain service. This site is for people living with chronic pain and their families/carers, although there is information that professionals working within chronic pain may find useful, too.

29/01/2026

A reminder to all our patients that we have a scheduled upgrade to our computer system.

We have NO access to the clinical records, and therefore we are unable to book appointments, see results or order prescriptions

Please only contact the surgery if your health need is urgent for today.

26/01/2026

📢 Important Notice

On Thursday, 29th January, our practice will be undertaking a scheduled computer upgrade. During this time, we will have no access to our clinical system, which means:

⚠️ We will not be able to:
• book appointments
• issue prescriptions
• access test results

If you need to arrange appointments, request prescriptions, or access results, please do so before Thursday.

Thank you for your understanding. 💙

23/01/2026

The practice is currently experiencing a nationwide outage of telephone signals.

We are unable to make or receive any calls.

The IT support team is currently working on it, but it may take some time.

We will update you as soon as we are back up and running!