Charlotte Medical Practice

26/08/2025

21/08/2025

The prescription phone line will close this afternoon at 5pm and re-open at 8am on Tuesday 26th August. You can alternatively email your request to dg.charlottestreetmp@nhs.scot during this period. Thankyou.

15/08/2025

The Practice will be closed for the Public Holiday on Monday, the 25th August 2025.

If you require urgent assistance, you should dial NHS 24 on 111

This service is for urgent health problems only that cannot wait until the surgery is open again.

If the problem is life-threatening, you should dial 999

13/08/2025

Charlotte Medical Practices' phones are now working.

We are working our way through the message which have been left on the mobile phone. If your call is urgent please call back.

If you need to order prescriptions, please email, dg.charlottestreetmp@nhs.scot

Thank you for your continued patience while we catch up with the back-log.

12/08/2025

Charlotte Medical Practice's Telephones are still not working. This is affecting all incoming and outgoing calls.

The incoming calls are being diverted to a single mobile phone. Please be patient with us; we will answer your call, but it may take longer than usual.

Alternatively, if possible, get in touch with us by email on dg.charlottestreetmp@nhs.scot

If you are expecting a call from us today, it will still happen, but it will come from a withheld number.

11/08/2025

Charlotte Medical Practice's phones are experiencing issues. BT is aware and is working on the problem. The issue is with incoming calls & outgoing calls, we have had to divert our number to a single mobile, so please only phone if your health need is urgent for today.
Please do not phone for results, and you can order repeat prescriptions by email at dg.charlottestreetmp@nhs.

If you are expecting a phone call from a member of our team, you will STILL receive this call, but it will come from a withheld number.

We will let you know as soon as the problem is resolved.

11/08/2025

We are having issues with our phonelines this morning. This has been reported and is currently being worked on. We will update you as soon as the issue has been resolved. Sorry for any inconvenience.

30/06/2025

Unfortunately we are experiencing issues with our telephone system this morning. We are currently working on the problem and hopefully will be working again soon. Sorry for any inconvenience.

20/06/2025

NHS D & G have a new e-booklet named Care Companion - a guide for parents and carers on common childhood illnesses for children under 5.
The guide is to help families make informed decisions, manage minor illnesses at home and know when and where to seek medical advice.
The e-booklet can be accessed via the QR code on the poster below, or Grow Well in the D & G app

16/06/2025

Due to significant staff sickness, we are working with a much reduced clinical team today. We would appreciate it if you could only contact us if your health need is absolutely essential for today.

02/05/2025

The prescription line will close this afternoon at 4pm and re-open Tuesday 6th May at 8am. You can alternatively email your request to dg.charlottestreetmp@nhs.scot
many thanks