21/04/2026
March Feedback responses
Thank you!
We’re so grateful to everyone who took the time to share feedback through our Friends & Family responses.
93.25% rated their experience as Good or Very Good — we’re incredibly proud of our team and thankful for your continued support.
We look closely at all feedback that we receive, a small number of responses told us their experience was not as good as it should. While some issues are outside of our control there are definitely areas where we can learn from and are working on.
Your feedback really does make a difference as we continue to improve our service 🙏