17/04/2025
Was becoming exasperated by flagstone flooring in kitchen and dining areas and the brick floor tiling in hall that had been a nightmare to clean ever since we moved into our Cheltenham flat some 18 months ago. I had been using a specialist stone floor cleaning product, but it seemed really hard work to not only clean the tiles but also keep them clean when no steam cleaning is allowed! Just when we were considering might have to rip them up and put down different flooring, we came across the specialist stone cleaning services of Tile Doctor. Communication was quick, very easy and we were soon matched up with Malcolm Crowther who covers the Gloucestershire area – and who came out to do an initial site review. The Tile Doctor product ordering system worked well, and the products seem to have been very effective. Communication with Malcolm and Sharon was excellent throughout the deep cleaning of the tiles which was a tricky job as there was some weird grouting and varnishing that had to be dug out and the tiles were badly pitted and stained in places. We knew from the start that it could never look like a brand-new floor but without a doubt there is a huge difference to the overall appearance of the tiles. Both Malcolm and Sharon are clearly very knowledgeable and really take pride in doing a good job. We had utmost admiration for their determination not to be outdone by this task and they were diligent and methodical in their work, explaining each part of the process. The flagstone appears lighter and the colours in the brick tile flooring now shine through and we are delighted with the finish. The floors were resealed with 5 layers and so hopefully it will be a good few years before we need them to be done again. It is also now an absolute doddle to clean the floors!
We were so pleased with the work done on the tile floors that we asked Malcolm to quote to come back to deep clean and seal the Minster stone fire surround in main room that was probably over 30 years old and had clearly seen better days. This was another case of something that had drawn us to the flat and sadly might have had to be taken out. Once again Malcolm proved to be an expert in his field and worked diligently to return our grimy limestone fireplace surround back to its former glory whilst still maintaining much of its character. Really pleased with how it looks now, and Malcolm offered good advice regarding maintenance too.
Both Malcolm and Sharon were very friendly and comfortable to have around, and we would definitely recommend them to others. The pricing for the floors and stone fire surround was also very reasonable, especially given the amount of work that was needed. A job well done!