18/07/2025
Sorry, long read.
When I started this business in 2017 I didn’t know if it would work or not, it’s definitely working. Much of our growth is through personal recommendations, thank you. When I look at other local mobility companies they get little or no engagement from customers, just family and friends. I think that says a lot about how we are with our customers, we have customers that are more like friends. We want to reward customers that are loyal to us, we are adjusting our pricing to reflect this. Existing customers will not notice any difference, it’s for new customers only. I apologise for any long waits you may encounter, we are extremely busy, the next space for routine work is now August 3rd. We will of course respond to urgent matters as soon as possible. It’s looking like I need another engineer, poor Brandon doesn’t stop! Honestly the phone doesn’t stop ringing, Lynne and Nikki do an amazing job of recording anything that needs doing, please do speak with them, they’re very knowledgeable and helpful. It’s difficult, more staff is more expense but I don’t want my staff under so much pressure. We are turning work away, we don’t like saying no but sometimes we have no choice. So please book routine servicing at least 3 weeks ahead and don’t be afraid to ask if you need anything. I try to get out and help Brandon when I can, I like going out but there’s a lot of administrative tasks I have to do now.
I hope you all have a wonderful weekend, you’ll need your waterproofs by the looks of it ☔️, typical, nice all week and not at the weekend.
