The Fryern Surgery

09/10/2025

We are seeking a new receptionist to join our team at Fryern Surgery!
Hours: 30 per week (Mon–Thu 13:00–18:30, Fri 08:00–18:30)
Rate of Pay: £12.21 per hour
Location: The Fryern Surgery (Chandlers Ford so53 2lh)

We are seeking a friendly, reliable GP Receptionist to join our busy NHS GP surgery. You will be the first point of contact for patients—answering calls, booking appointments, managing enquiries, signposting to community services and supporting the clinical team with administrative tasks.

Requirements:
▶️Excellent communication and organisational skills
▶️Confident using computers and clinical systems (training provided)
▶️A calm, compassionate approach and ability to work under pressure
▶️Must be a good team player

Previous experience in a GP or healthcare setting is desirable but not essential.

📩 To apply, please send your CV and covering letter to hiowicb-hsi.fryernsurgery@nhs.net for the attention of the Practice Manager

16/09/2025

💊PAPER PRESCRIPTIONS💊

A few patients are still requesting paper prescriptions although they should have been phased out several years ago. We are stopping paper prescriptions altogether now to improve safety and efficiency.

Each GP gets 30-150 repeat prescriptions to sign per day and, when signing electronic prescriptions, the notes can be checked before signing to make sure everything is up to date and safe to prescribe. Paper prescriptions take more time to process.

At the pharmacy, paper prescriptions need to be entered manually onto their system which can introduce errors and take more time.

GP surgeries and pharmacies are under pressure, and we need to do anything we can to help safety and efficiency.

16/09/2025

Join us for our PPG’s first educational meeting Wednesday 1st October.

10/09/2025

Please note: The top of Oakmont Road is currently closed, which may cause traffic and possible delays in getting to practice.

05/09/2025

Flu vaccine update:
We have a very limited supply of flu vaccines for this winter season. Priority will be given to our most vulnerable patients and those with certain health conditions.
If you are able to book and attend an appointment elsewhere, we strongly encourage you to do so. From 1st October, you can book via the central NHS booking site (link below) or by calling 119:
🔗

Find out about NHS vaccination services, including how to book online, find a walk-in site and change your invitation preferences.

02/09/2025

Dovetail Centre - Chandler's Ford Methodist Church
for all Fryern and St Francis patients
Wednesday 1st October 6:30

02/09/2025

15/07/2025

Thursday 17th July Practice Closure

The practice will be closed on the 17th of July from 12:00-18:30. This is for mandatory staff training in line with all GP surgeries within the local area.

The NHS 111 service can be contacted from 12:00-18:30 for any urgent queries that cannot wait for our return.

The practice will reopen as normal from 08:00am on Friday 18th July.

10/07/2025

🧡 Care Coordinators

We have a fantastic team of 5 Care Coordinators working behind the scenes to support patients and keep care running smoothly.

They manage:

Referrals

Postnatal care

Bereavement support

Blood pressure monitoring

Care home liaison

Cancer care (via our direct line)

Support for unpaid carers

If you need help in any of these areas, please get in touch – they’re here to help.

10/07/2025

📞 Reception Team Update – Here to Help!

A recent NHS GP Patient Survey showed that 96% of our patients find our reception and administrative team helpful – thank you for your kind feedback!

In June alone, our reception team handled 7,571 calls – that’s a huge volume, and they’re always happy to help with your queries.

Whether it’s booking appointments, answering questions, or pointing you in the right direction, our team is here to support you.

Please be patient during busy times – we’re doing our very best to assist everyone as quickly and efficiently as possible.

Thank you for your continued support and understanding.

10/07/2025

WE HAVE HAD 990 DNAS THIS YEAR!

We’ve had 990 missed appointments (DNAs) so far this year. Every missed appointment is a lost opportunity for someone else who may urgently need care.

🛑 Why This Matters:
Missed appointments delay care for others.

They lead to increased waiting times.

Valuable NHS time and resources are wasted.

✅ Need to Cancel?
If you can’t attend your appointment, please let us know as soon as possible:

Call us on 02380 273252

Email hiowicb-hsi.fryernsurgery@nhs.net

Or cancel on the NHS app