Evolve PMVA

18/09/2025

According to the British Retail Consortium (Jan 2025), violence and abuse against retail staff has surged to over 2,000 incidents every single day.
That’s almost double the previous year, and with the festive season shopping rush due to kick in imminently, this is likely to rise in the coming weeks.

We have recently been rolling out our Conflict Resolution and Breakaway training to some local retailers here in Wales, who have been dealing with staff facing aggressive and threatening customers.

Staff reported that they felt intimidated and weren’t sure what they could or couldn’t do if a customer grabbed them or tried to assault them. They said they were worried that if they defended themselves, they might get hurt or risk getting into trouble with the Police.

Our Conflict Resolution and Breakaway curriculum covers all the underpinning theory and knowledge, informing learners of what they can and cannot do when faced with an aggressor in the eyes of the law. It also teaches de-escalation, communication skills, and the necessary safe disengagement techniques to enable staff to move away safely from a potential assault.

Our training isn't just a tick box exercise, or a 10 minute online course, it's practical training that actually contributes to keeping staff safe.

Since taking part in our training, local retailers in Wales have reported that their staff now feel more confident, safer, and better informed when dealing with challenging customers.

If you’re interested in working alongside us to help keep your retail staff safe, please get in touch (contact details are in the comments below).


hashtag

Theft and violence against retail workers in Britain soared to record levels last year and are "out of control", driven partly by criminal gangs, according to a report published on Thursday.

17/09/2025

Up to the North of England this week to deliver our Conflict Resolution and Breakway package to a lovely new service.

What we will be covering, theory:
✅Communication & De-escalation
✅Positive Behaviour Support
✅The Public Health Model
✅Use of Force & the Law

Dis-engagement skills
✅Wrist Grabs
✅Clothing Grabs
✅Strangles
✅Punches
✅Bites

If you’re interested in having a similar package delivered into your service, then please get in touch. All contact details are in the comments section below.

10/09/2025

Don’t suffer in silence

01/09/2025

We’ve been a little quiet on socials recently, for good reason. Last week we attended our annual GSA Tutor Update, a core requirement to continue delivering accredited, high-quality PMVA training.

Both of us achieved A-grade tutor status, adding to our combined total of 20+ tutor updates, plus our initial 3-week tutor training programme.

✅Jordan – 11 updates
✅Gareth – 10 updates

This 3-day update sharpens our skills, refreshes our knowledge, and ensures we stay aligned with the latest policies, legislation, and best practice.

Not only are we backed by A-grade tutor status, but also by our extensive clinical experience, giving us the insight and credibility to deliver training that keeps staff and service users safe, while reducing restrictive practices in healthcare.

We’re refreshed, updated, and ready to pass on this knowledge to our delegates.

If you’d like to know more about how we can
support your teams, feel free to get in touch.

Contact details below in the comments section.
👇🏻

21/08/2025

From nervous to confident, our training speaks for itself, with yet another delegate sharing how attending one of our courses left them feeling assured, in a relaxed, no-pressure environment.

"A supportive experience throughout.”

If you’re interested in working with us to make your staff more confident, reassured, and ready to support service users in a safe and therapeutic manner, get in touch below for an informal chat about creating a training package that suits both your team and the people you support.




All contact details are in the comments section below.

07/08/2025

📣 NEWPORT PMVA TRAINING!

We’re running PMVA training courses this month in Newport, South Wales.

Limited spaces available – book quickly to avoid missing out!

📍 Location: Newport Queens Hotel, NP20 4AN
📆 Dates: 18th–20th August (Course enrolment from 09:15am)
📄 Certificates issued on the same day
🥤 Free refreshments provided throughout the day

🚊 The venue is directly opposite Newport Train Station and next to a public car park.

To reserve your space or if you have any questions, get in touch.

Contact details are in the comments below.

05/08/2025

📣PMVA NEWPORT!

Dates and venue for our next Bild Accredited PMVA course are below. We have limited spaces on both initial and refresher courses.

Get in touch. to reserve your space now, our last course filled up fast.

We are also accepting referrals from agencies on these courses.

Contact details are in the comments below, any questions at all, drop us a message.

30/07/2025

We know that attending a PMVA course can sometimes feel a bit daunting for some people.

It’s not unusual to hear comments like:

“Here we go again…”
“I dread this course every year.”
“These courses always make me anxious.”
But our approach is different.

We don’t run our courses like boot camps, we focus on creating a relaxed, welcoming environment where everyone feels included and supported. Our aim is to help you feel relaxed, confident, by doing this we feel we get the most out of people.

And when that happens, the results speak for themselves. People leave with a smile, feeling more confident in their role, and often telling their colleagues how enjoyable the course was, which helps break the cycle of fear and anxiety around future training.

This video sums that up perfectly 👇

If you have any queries regarding our courses, please get in touch, contact details are in the comments below

28/07/2025

📣 We’re extremely pleased to have reached
100 ⭐️⭐️⭐️⭐️⭐️ Google reviews!

Another milestone we have proudly achieved throughout the last 18 months.

We continue to receive positive feedback both online and through our course evaluation forms, and we’re very grateful for the ongoing support from everyone who has trained with us, supported us, and shared such kind words.

As we grow, we’re proud of the progress made and the opportunity to support individuals, nursing agencies, and the NHS in keeping both staff and service users safe whilst at work.

Thank you again for all the continued support, see you at
200 ⭐️⭐️⭐️⭐️⭐️!

If you're interested in training with us, please get in touch. All contact details are in the comments below.

24/07/2025

NEWPORT!

Are you ready to attend your next PMVA Training Course in Newport?

We are just finalising dates and a venue in Newport.

Drop us a message to register your interest and reserve your space. Contact details are in the comments below.

We will also be accepting referrals from agencies on these courses.

23/07/2025

That’s a wrap on our refresher course in Cardiff this week! A group of independent learners from various settings and parts of the country came together to refresh their skills and knowledge.

We’ll be hosting another refresher next month, in either Cardiff or Newport. If you’re interested, please get in touch, contact details are in the comments section below.

20/07/2025

Still a few spaces left on this weeks PMVA Refresher Course Cardiff, get in touch to reserve your space.