Queens Manor Care Home - Barchester Healthcare

24/09/2025

🖌️ Virtual V&A Make-along 🎨

In celebration of National Day of Arts in Care Homes, residents and patients across the country enjoyed a wonderful V&A Virtual Make-along experience with Holly from the V&A Learning team and designer-artist Rafin Jannat.

Taking inspiration from the South Asia Gallery at the museum, everyone had the chance to experiment with paints and pigments made from everyday ingredients, creating their own unique artworks.

It was a calming, creative experience that everyone truly enjoyed. A big thank you to the Victoria and Albert Museum team for leading such an inspiring session!

Here are some of our favourite highlights. ✨

National Activity Providers Association

24/09/2025

With 13 weeks until Christmas, residents enjoyed a trip out on the mini-bus to visit the popular local garden centre, Dobbie’s garden centre and were surprised to see all the Christmas decorations displayed!

It was a lovely morning, browsing the aisles and exploring the gifts whilst sharing memories of their own favourite childhood Christmas memories.

For more information on life at Queens Manor, please visit our website www.barchester.com/home/queens-manor-care-home

23/09/2025

Here at Queens Manor, our residents appreciate local community connections and one of those is in the form of writing.
During the summer, a number of residents chose to reply to letters received from residents of another local care home. Here they are reading the letters written back to them.
A pen friend is a wonderful way to form a meaningful bond through sharing life experiences and discovering each others interests as well as having the pleasure of writing or being supported in the writing through dictation.
Having recently celebrated Letter Writing Day, it is lovely to see this form of communication for our residents grow and develop.
Queens Manor Care Home - Barchester Healthcare
Barchester Healthcare

22/09/2025

⭐ We’re Finalists in the UK Customer Experience Awards ⭐

It’s awards season and we’re thrilled to share that our talented Customer Experience Team has been shortlisted in not one, but two categories in the prestigious UK Customer Experience Awards:

💡 Best Use of Customer Insight
💻 Best Use of Technology

We’re proud that Barchester Healthcare is the only company from the health sector to be recognised in either of these categories. The winners will be announced at Wembley in October – wish us luck!

Our nomination for Best Use of Customer Insight comes from our Tell Barchester survey, which gathers invaluable feedback each year from more than 13,500 residents, patients and their families. Every single piece of feedback helps us shape and improve the care and services we provide.

In the Best Use of Technology category, our new Connex CRM system, powered by Salesforce, has been recognised for transforming how we manage every customer interaction – making the care journey seamless.

We’re so proud of our team and grateful to everyone who shared their feedback with us.

21/09/2025

World Alzheimer’s Day 2025 – Why It Matters More Than Ever 💜

World Alzheimer’s Day, observed annually on 21st September, is a global event dedicated to raising awareness about Alzheimer’s disease and dementia.

With nearly 1 million people in the UK living with dementia, understanding, support and research have never been more important.

Alzheimer’s Day serves as a powerful reminder of the challenges faced by individuals and families living with Alzheimer’s, and the importance of early diagnosis and intervention.

At Barchester, our commitment to dementia care goes beyond World Alzheimer’s Day. We strive to make a difference every day, providing compassionate support, innovative programmes, and expert care for residents, patients and families.

To find out more, please see our latest blog here: https://www.barchester.com/help-and-advice/world-alzheimers-day-2025-why-it-matters-more-ever-barchester

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19/09/2025

Did you know some of our residents find emotional and physical comfort from holding empathy dolls?

The experience takes them back to when they were parents and the positive feeling of comforting someone else.

Please visit our website: www.barchester.com/home/queens-manor-care-home

18/09/2025

V&A Virtual Make-along!

On Tuesday, 23rd September, at 2.30pm we’ll be virtually joining Holly from the V&A Learning team and designer-artist Rafin Jannat for a live make-along in celebration of the National Day of Arts in Care Homes.

We’ll learn about the stunning work of artists, designers and craftspeople that feature in the South Asia Gallery at the V&A Museum in South Kensington, London.

Residents can follow along to create their own work on paper using pigments and paints you can find and make from everyday ingredients.

The event will be available to watch via YouTube live, please contact us for more information.

To find out more about life in our homes, please visit our website:
https://brnw.ch/21wVSno

16/09/2025

⭐ Happy National Housekeeping Week ⭐

This week we’re celebrating the fantastic housekeeping teams across our care homes and hospitals.

It’s a wonderful opportunity to recognise their dedication to keeping everything spotless and creating a welcoming environment for residents, patients, families and visitors.

Thank you to all our colleagues for their continuous hard work and support – you truly make a difference every day.

13/09/2025

🚒🚑 Calling all heroes! Join us for an Emergency Services Break at Queens Manor!

We're extending our gratitude to the brave men and women of our emergency services with a well-deserved break. Enjoy refreshments and a nice cup of tea with our residents and teams.

To find out more about life at Queens Manor, please visit our website: www.barchester.com/home/queens-manor-care-home

12/09/2025

🎉 Lotus Manor is Now Open 🎉

We’re excited to share that Lotus Manor Care Home in has opened its doors in style, with a Grand Opening performed by the Deputy Mayor of Guildford, Councillor Jane Tyson, in front of invited guests from the local community.

Our CEO, Dr Pete Calveley, and General Manager, Candy Guo, hosted the event and invited guests to view the stunning new 64-bed care home.

Designed with residents’ comfort in mind, Lotus Manor Care Home will offer residential support, respite stays and specialist dementia care, all delivered by a dedicated and passionate team of trained professionals.

Take a look at some of our favourite moments from the event. ✨

12/09/2025

Did you know that our Memory Lane Community provides specialist care and equipment for people living with dementia? We celebrate life together in this safe and caring environment.

Find out more at: https://www.barchester.com/memory-lane-communities

For more information on life at Queens Manor, please visit our website www.barchester.com/home/queens-manor-care-home

11/09/2025

🚑 Celebrating Emergency Services Day 🚒👏

Residents, patients, colleagues and visitors marked this year’s Emergency Services Day in style, recognising the contribution of local emergency services, volunteers and heroes.

Our homes and hospitals hosted a variety of community events, from coffee mornings to afternoon garden parties, inviting emergency services personnel to join for hot drinks and delicious home-made cakes.

Everyone had a wonderful time, visiting local emergency services sites, engaging in conversations and sharing inspirational stories of emergency services heroes, both past and present.

10/09/2025

Private Dining today for our amazing Ronnie and Janine - to celebrate their 43rd Wedding Anniversary❤️💑

How lovely is that ❣️
Supporting Celebration is what we do best......

Queens Manor Care Home - Barchester Healthcare

Barchester Healthcare

09/09/2025

Retail therapy today with a wee trip to the Gyle and M&S - a deal of laughter going on! Audrey said that 'it's the first time I've ever got out of M&S without buying anything...'!

It's hard to beat a day out with friends!

Please have a look at our website Queens Manor Care Home - Barchester Healthcare to see what else we get up to......and how to get in touch

Barchester Healthcare

09/09/2025

Understanding Dementia: 5 Common Myths

There are still many misconceptions about dementia, which can make it more difficult for people to feel supported or properly understood.

As part of World Alzheimer's Month, which takes place every September, we're raising awareness by addressing some of the most common myths surrounding the condition.

You can read the full article here: https://www.barchester.com/help-and-advice/blog/common-myths-surrounding-dementia

08/09/2025

Fridays are always busy at Queens Manor and last week was no exception. Coffee morning, Friday Social and all the usual daily fun and chat throughout

We're very lucky to have some young people still in school who want to spend time with residents and find out more about care home life. Residents really enjoy their company and Friday socials are ideal for this - to share experiences and keep in touch through the generations...

If you'd like to know more about us, please visit Queens Manor Care Home - Barchester Healthcare

Barchester Healthcare

08/09/2025

✨ Celebrating Veteran-friendly Status ✨

Staff and residents at Wimborne Care Home in are celebrating because the home has achieved veteran-friendly status!

Wimborne has strong links to the military and is home to several ex-servicemen and women. At the start of 2025, the home proudly pledged its support to the Veteran-Friendly Framework and has been working towards Veteran-Friendly Status ever since in order to best serve its military residents and their families.

The Veteran Friendly Framework (VFF) was launched in October 2023, with the aim of tackling loneliness and isolation, and delivering improved health and wellbeing for over 25,000 veterans living in care homes across England.

Sarah Peach, General Manager at Wimborne Care Home, commented: “There are eight different standards to work through in order to achieve Veteran Friendly Status so you do need to be committed. But if like me and my team, you are passionate then it is a joy to complete and very informative. We have all loved doing it, meeting new people and taking part in charity events for veterans. We all thought it was an important step for a home like ours with so many links to the military and I know our team are delighted that we have been able to do this for our residents and their loved ones.”

What a fantastic achievement. Congratulations, Wimborne Care Home - Barchester Healthcare! 👏

08/09/2025

Our Tell Barchester Annual Survey is LIVE!

For the 5th consecutive year, our annual customer satisfaction survey Tell Barchester is OPEN!

The survey gives our residents, patients, their friends and family the opportunity to tell us how they feel about their experience, helping us learn, improve and celebrate what people love about life at Barchester.

Residents and patients are able to complete the survey with our teams, invitations to take part are emailed to all friends & family members we have contact details for – have you received yours? It’s also possible to take part in our homes and hospitals using the QR posters on display.

Tell Barchester is quick and simple to complete, your time is much appreciated and this feedback shapes the care and service received across Barchester.

In the meantime, if you have feedback you would like to share you can talk to us at any point, our door is always open.

06/09/2025

Zoolab entertained the residents this week with a sensory interactive and very informative pet therapy visit - as you may see, our residents are curious and intrepid. (Unlike GM Margaret - no beasties or h***y gollachs thank you! 🪳).

Lots of fun interactions shared in this group setting with familiar faces helps to promote a sense of wellbeing and relaxation ....🐸🐌🦎

All the bugs have gone home. Only residents and staff here now so if you'd like to see what else we get up to please visit Queens Manor Care Home - Barchester Healthcare

Barchester Healthcare

06/09/2025

Attention all quizzers and music fans! 🎵 📝

Join us on Wednesday, 10th September, at 2.30pm for a fun-filled virtual music quiz.

We’ll link up with Barchester care homes and hospitals across the country for Barchester’s ‘Now That’s What I Call Music’ Quiz.

Our residents will go head-to-head with our sister homes, putting their music knowledge to the test to see who will claim the title of ultimate quiz champion.

The event will be available to watch via YouTube live, please contact the home for more information.

04/09/2025

⭐ LaingBuisson 2025 Award Finalist ⭐

We’re delighted to announce that we’ve been shortlisted for the ‘Care Home Group of the Year’ category at the prestigious LaingBuisson Awards.

Now in their 20th year, the awards recognise and celebrate outstanding achievements in the UK health and social care industry.

With more than 400 entries submitted across each category, being named a finalist is a real honour.

This recognition is a true reflection of the dedication, hard work and compassion of all our teams and colleagues across Barchester – a big thank you for everything they do each day! 👏

The winners will be announced on the 20th November 2025 at Park Plaza Westminster Bridge, London.

LaingBuisson LaingBuisson News

03/09/2025

✨🎭 Bringing the Fringe to Strachan House ✨🎵

Residents, families and visitors at Strachan House Care Home in enjoyed an afternoon of fantastic performances as part of the Edinburgh Fringe Care Fest.

Now in its third year, the Fringe Care Fest brings the magic of the Fringe directly to care home residents who can no longer visit the festival venues.

Talented singer and pianist Jacqui Randa warmed up the crowd with her excellent keyboard skills and cheeky anecdotes. After a short break for more prosecco in the sun, everyone relaxed to the wonderful voice of Duane Forrest.

It was an amazing experience, complete with a special party menu from the home’s kitchen team, plenty of drinks – and of course, lots of dancing.

A big thank you to all involved in making this event such a success. 👏

02/09/2025

⭐ A Perfect 10! ⭐

We’re thrilled to share that Iverley View Care Home in has received a 10 out of 10 score on the independent care home reviews site, carehome.co.uk, after a series of glowing reviews.

This fantastic achievement places Iverley View 7th out of 7,238 care homes across England and 1st in their county.

A big thank you to the team who work incredibly hard to provide the highest standard of care and support to residents and their families. Truly well deserved. 👏

.co.uk

29/08/2025

🐾 Residents Welcome Furry Friends 🐾

Our care homes and hospitals recently marked National Dog Day in style by hosting a range of activities for all to enjoy, including dog shows, pet therapy sessions and community events.

From four-legged companions to wagging tails and friendly competitions, it was a wonderful day that brought joy and smiles to everyone.

Take a look at some of our favourite moments. ✨