Twist-training ltd

10/04/2026

💦🔥Friday Fact from Jo of Twist-training
Did you know babies’ skin is much thinner than adults’?
Even a small burn can be more serious as their skin is 30 times more sensitive. Double check bath water adn keep hot drinks away
but if a burn does occur its important to cool the area under running water for 20 minutes.
Burns, choking, head bumps are just some of the topics covered on my Baby first aid courses
Fore more info or to book a place visit the link in my bio or below
https://buytickets.at/twisttrainingltd
Remember to use your EBB discount!
and have a safe weekend
Hope you found this useful
Jo
Twist-training
jo@twist-training.com

08/04/2026

Your staff represent your brand, especially when things go wrong.

Recently I experienced food poisoning after visiting a small independent café. Mistakes can happen in any business, and that’s not really the point of this post. What matters more is how a business responds when something goes wrong.

I left a message to let them know, simply to highlight the issue. When I didn’t hear back, I popped in to mention it in person. Unfortunately, the response I received was accusations, rudeness and aggression, and I was told it was my own fault.

I actually felt quite sad about it, because I suspect the owner of the business would be embarrassed and probably furious if they knew how the situation was handled.

It made me think about something that applies to every organisation:
Have your staff been trained in what to do when things go wrong?
Frontline employees are the face of your business. In difficult situations, they need to know how to:
• listen without becoming defensive
• show empathy
• take concerns seriously
• escalate issues appropriately
Handled well, a complaint can build trust and loyalty. Handled badly, it can damage a reputation very quickly.
This experience wasn’t really about food poisoning, it was a reminder that customer service training matters most in the moments when things don’t go to plan.

If you need a quote for customer service or complaint handling training for your business please drop me a line
jo@twist-training.com

06/04/2026

Running a business in the licensed trade has never been tougher.
Rising costs. Tight margins. Constant pressure to deliver great service while still making a profit.
That’s why looking after the customers you already have has never been more important. Every interaction your team has with a guest is an opportunity to create a great experience and when it’s done well, it can naturally increase spend too.

The best hospitality teams don’t “sell” in a pushy way. They simply deliver brilliant service and recognise the moments where a recommendation can enhance the guest experience.
With training budgets tighter than ever, I’ve created a new practical course:
Sales Through Service
A focused programme designed to help teams:
• deliver outstanding guest experiences
• recognise natural sales opportunities
• increase revenue through great service, not pressure

Because when service is done well, everyone wins: the guest, the team, and the business.

If you’d like to explore bringing Sales Through Service to your team, feel free to drop me a message or email:
📩 Jo@twist-training.com

27/03/2026

👟 Leave shoes on after a fall or injury.

Removing shoes after a suspected ankle, leg or hip injury can sometimes cause more pain or movement admn even cause more damage.

The shoe is acting like a splint so leave it in place until medical help arrives.

If you want to brush up your first aid skills for home or in the work get in touch to book.

Have a great and safe weekend

Jo

25/03/2026

I love this graphic showing why we need to press hard when doing compressions in CPR (depth of 5-6 cm) .....and why the number of beats per minute make a difference to how much oxygen your brain gets!

17/03/2026

Tuesday Top Tip
Remember you don't need fancy first aid kits (in fact some are full of things you don't need) and there are many things you can use from around your home.
Frozen Peas make a great icepack / Cold Compress perfect for bulbs, sprains etc
Just remember the Golden rule with any icepacks NEVER put directly on the skin always wrap in a cloth first
I love and sell these cute ice packs with covers so you don't forget to wrap it before it touches the skin!
Did you find this useful was it new or a great reminder? We'd love to know?
Have a great and safe day
Jo

(Next baby first aid course in Edinburgh Sat 28th at
Kin Collective see link below to book)

https://buytickets.at/twisttrainingltd

16/03/2026

Monday Action: Use Your Phone’s Medical ID

Most smartphones have a Medical ID feature that emergency services can access even when the phone is locked.

It can show allergies, conditions, and emergency contacts It's worth setting up today. It could save your life!

You can find it in the ❤️ Health App to update your info and you can access it should you need to on a phone that's not yours in several ways - apple phones one way is you can hold all the buttons down at the same time and options pop up to switcvh off make an emergency call or access their medical ID if its been filled out.

Make this one of your monday action points, you never know when it will be needed

09/02/2026

In a world of quick online courses and tick-box compliance, it’s easy to assume personal licence holder training is all the same.

But licensing law isn’t just theory, it’s how the law applies to your specific premises, your staff, and the real situations you face every day.
That’s where in-person training makes the difference.

Face-to-face learning creates space to:

• Explore real-life scenarios from licensed venues
• Understand how legislation applies to your exact environment
• Ask questions in the moment and build genuine confidence
• Move beyond simply passing an exam to truly understanding responsibility

Holding a personal licence isn’t just about certification.
It’s about protecting customers, supporting staff, and safeguarding your business.

Practical, relevant, and tailored learning will always go further than a screen.

For info on my courses in Fife, Edinburgh and Glasgow or to book me to come to your venue to deliver the training
email jo@twist-training.com

02/02/2026

I always talk on my first aid courses how regular reading of the book, checking out posts on (reliable / accurate) social media etc is great for keeping your knowledge in your head for when you need it.
I love this app created by The British Heart Foundation so you can test that your rate and depth of compressions remains accurate!
Why not check it our for yourself and see how you do

Learn CPR free in 15 minutes from home with RevivR. All you need is a cushion and a digital device.

29/01/2026

Asthma is on the rise in Scotland and recent figures show it’s now at its highest level in years.

But here’s the part that really matters
On first aid courses I find that 3 out of 4 people give the wrong first aid of what to do during an asthma attack.

That’s worrying, because asthma kills (2-3 deaths per week in Scotland), and knowing the right steps can save a life.

Get their inhaler the reactionary one is usually Blue.
No inhaler or inhaler not working call 999

If you had it wrong or you weren't 100% sure , you’re not alone and that’s exactly why awareness and training matter more than ever.
Let’s make sure confidence keeps pace with the growing numbers.
Renew your first aid training today.

For details of upcoming courses for workplaces or families drop me a line
jo@twist-training.com

27/01/2026

Last few days before my paediatric first aid course this saturday 9:30 start time
More details can be found here
https://buytickets.at/twisttrainingltd/1979155

13/01/2026

If you are a Personal Trainer or health professional trying to schedule in your first aid renewal. We have a great option for you, your Emergency first aid at work renewal can be done by ZOOM. The Interactive nature of the session allows assessment and knowledge to be tested and discussions to be had just like an in person class without the travel time.
The course also includes all December 25 updates.

For more information or to book your place on the course on 20th January click on the link below.

[Books are sent out in advance, certification issued after successful completion of the course and camera's must be switched on.]

Emergency First Aid At Work for CHIROPRACTORS & HEALTH PROFESSIONALS – Zoom, Tue 20 Jan 2026 - Emergency First Aid At Work for CHIROPRACTORS / HEALTH PROFESSIONALS  As recommended by the GCC and other overarching bodies , maintaining an up to date First aid certification is strongly advised. Set...