Twist-training ltd

28/05/2026

Next Personal licence Holder Course in Fife is on Tuesday (2nd June)

This is a great opportunity to get a team member trained up to deal with the busier times over the summer.

Check out full details and book here
https://buytickets.at/twisttrainingpersonallicenceholdertraining

For Edinburgh, Glasgow or other areas please get in touch jo@twist-training.com

Twist Training - Personal licence holder training – Twist Training Ltd was established in 2009 jo@twist-training.com 07811214038

23/05/2026

Following a few enquiries and a team expansion we now offering pre LSO visit licensing compliance health checks

If you have an LSO visit booked get in touch for for a pre visit check peace of mind and confidence.

If you have not had a visit in some time, book us in for a compliance check with staff training so if you get a surprise visit you are ready whenever they call

For more information drop me an email

jo@twist-training.com

15/05/2026

👶 Friday Fact
Did you know babies explore the world with their mouths from as young as 3–4 months old?

As they grow and become more curious, everyday objects can quickly become choking hazards, which is why keeping small items out of reach is so important.

Remember that younger children and babies dont make a noise when choking so be vigilant and know what to do!

This is why we covering weaning and choking in so much detail on my firstaid courses.
For more information on courses click on the link or to book me to come to training you and your family / friends email jo@twist-training.com

https://buytickets.at/twisttrainingltd

08/05/2026

My next Emergency first aid course perfect for personal trainers, yoga instructors, holistic practitioners or in fact any work place

Wednesday 13th May Pure Gym Fort Kinnaird 9:30
for more details or to book a place click on the link

https://buytickets.at/twisttrainingltd/2179246

If you need a course for your workplace drop me a message.

And for the answer to the graphic:

If someone is presenting with symptoms of a heart attack call 999
If told to do so by 999 give them 2 x 300mg aspirin to hold in their mouth. It travels into the blood stream and can be a life saver within minutes. So worth having a packet on standby in case its required.

*never give out medication without medical instruction
**price is the average of 6 local shops for 1 packet of 300mg tablets

07/05/2026

I had the pleasure of speaking at the ESPC charter meeting last week about accidents happening in low risk environments such as offices but also out at viewings of properties.
It highlighted the importance of lone working arrangements, risk assessments and of course first aid provisions including training.

Many thanks to Paul Hilton & all at ESPC for making me feel so welcome.

If you need a first aid course for your business or need to update your H&S policies/procedures please get in touch
jo@twist-training.com

26/04/2026

Couple of places left on my EFAW - Emergency first aid at work course
tomorrow at Pure Gym Ocean Terminal 9:30am

Perfect for refreshing that qualification for any profession.

Emergency First Aid At Work – Pure Gym -Ocean Terminal Edinburgh, Mon 27 Apr 2026 - Emergency First Ai at Work course

17/04/2026

Friday Fact
🧊 Ice or an Ice Pack is a great first aid tool. It helps reduce swelling and pain but never put it directly on the skin.
Always wrap in a cloth or paper towel to avoid ice burns.

If it's time for you or your business to update your first aid training
drop me a message for a quote jo@twist-training.com

16/04/2026

First Aid Top Tip for Today

Pop a small instant iced pack, a sachet of vinegar and a pinch of bicarb into your handbag / nappybag / car door
Why?
Because they are amazing at treating stings! and the ice pack so much more than that (see my other posts on use of an ice pack)

VW - vinegar for wasps
BB - Bicarb (mixed with a spot of water into a paste) for Bees!

The ice pack (NEVER put directly on the skin always wrap in something first) can reduce the swelling and pain as well.
Always keep an eye out for further allergic reaction symptoms and treat appropriately.

If you are interested in a family first aid course
check out my monthly courses in Edinburgh next one is this Sunday with a couple of spaces free
Or Book me to come to your home to train your family jo@twist-training.com

https://buytickets.at/twisttrainingltd

10/04/2026

💦🔥Friday Fact from Jo of Twist-training
Did you know babies’ skin is much thinner than adults’?
Even a small burn can be more serious as their skin is 30 times more sensitive. Double check bath water adn keep hot drinks away
but if a burn does occur its important to cool the area under running water for 20 minutes.
Burns, choking, head bumps are just some of the topics covered on my Baby first aid courses
Fore more info or to book a place visit the link in my bio or below
https://buytickets.at/twisttrainingltd
Remember to use your EBB discount!
and have a safe weekend
Hope you found this useful
Jo
Twist-training
jo@twist-training.com

08/04/2026

Your staff represent your brand, especially when things go wrong.

Recently I experienced food poisoning after visiting a small independent café. Mistakes can happen in any business, and that’s not really the point of this post. What matters more is how a business responds when something goes wrong.

I left a message to let them know, simply to highlight the issue. When I didn’t hear back, I popped in to mention it in person. Unfortunately, the response I received was accusations, rudeness and aggression, and I was told it was my own fault.

I actually felt quite sad about it, because I suspect the owner of the business would be embarrassed and probably furious if they knew how the situation was handled.

It made me think about something that applies to every organisation:
Have your staff been trained in what to do when things go wrong?
Frontline employees are the face of your business. In difficult situations, they need to know how to:
• listen without becoming defensive
• show empathy
• take concerns seriously
• escalate issues appropriately
Handled well, a complaint can build trust and loyalty. Handled badly, it can damage a reputation very quickly.
This experience wasn’t really about food poisoning, it was a reminder that customer service training matters most in the moments when things don’t go to plan.

If you need a quote for customer service or complaint handling training for your business please drop me a line
jo@twist-training.com