Westcroft House Surgery.

23/03/2026

IT now resolved. Normal service resumes

23/03/2026

Our medical computer system is currently down which means we cannot access any patient records. This is a national issue. Please only contact the practice if it is a medical emergency until this issue is fixed. Further update will be given throughout the morning. Please ring 111 in the interim for routine problems

09/03/2026

More than 10,000 calls have been made to Martha’s Rule helplines in the first 16 months of the NHS scheme, helping thousands of patients benefit from changes to their care and potentially saving lives.

Martha's Rule helps detect deterioration in hospital patients early. It gives patients and families the right to call for a rapid review if they are worried a loved one’s condition – or their own – is getting worse.

Staff can also ask for a review from a different team if they are concerned any appropriate action is not being taken.

Read more ➡️ https://www.england.nhs.uk/2026/03/over-10000-calls-to-marthas-rule-in-first-16-months-to-trigger-urgent-review-of-care/

09/03/2026

We have a MOLE CLINIC on the 22nd April with Dr Rotar. If you are worried about a mole which may have changed shape or colour - please book an appointment to have it checked.

27/02/2026

27/02/2026

There are lots of services where you can refer yourself. • Talking Therapies
• Urgent Eye Care (CUES)
• Podiatry
• First Contact Physiotherapy
• Maternity Services
• Resources to Stop Smoking
click on the link to find out how. https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.primarycarenorthcumbria.co.uk%2Fselfref&data=05%7C02%7Celaine.hurst%40nhs.net%7Cd912d0a83c84487db45708de755dcd5a%7C37c354b285b047f5b22207b48d774ee3%7C0%7C0%7C639077242894610115%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=B7t1qZ5w8SEx0qQsqIyWAJI8ItUBGggaqBDNbgYn%2Fmk%3D&reserved=0

19/02/2026

Our telephones are now back operating as normal. There was an issue with Open reach replacing a telegraph pole on the main street which caused 4 properties to be affected. We apologise for the inconvenience caused

19/02/2026

Over the past 10 weeks, Haven PCN has been running a winter ARI Hub at Mansion House Surgery, funded through additional national NHS winter funding. This allowed us to provide over 1,000 extra same-day face to face appointments for respiratory illnesses.

Some patients from Distington and Westcroft were asked to travel to Whitehaven. We appreciate this wasn’t always convenient, but centralising respiratory patients helps reduce the spread of infection within surgeries, protects vulnerable patients and allows us to optimise the funding available.

This has been a real team effort, reception staff carefully directing patients, clinicians covering alongside their usual roles, admin teams coordinating appointments, and Mansion House providing space in a busy surgery.

Thank you to everyone involved, and to our patients for their understanding.

17/02/2026

Telephone Update..
Our provider has informed us there is an issue with our broadband connection and they are working on this. We have managed to direct one line to a mobile handset so you will be able to ring but with there only being 1 line / 1 handset you may experience delays.
Econsult on our Web page is fully operational

17/02/2026

We are still experiencing telephone issues. The provider is still working on fixing this. You can submit an econsult through our website to access our services or call in to the practice in person. We are sorry for this inconvenience. We hope to be fully operational as soon as possible

16/02/2026

Our telephone system is not working currently. We are working on it urgently to get it fixed.