20/06/2023
IMPORTANT CHANGES TO THE IBD ADVICE LINE.
We are changing how we work to make contact with the IBD team easier and safer. This will help us prioritise our workload so that those who need advice get it sooner. As part of these changes, the IBDhelpline email service has closed.
If you need advice about your IBD please call the IBD advice line 01392 402728 and leave a message. please leave the following information:
Your full name and date of birth
Your hospital number and/or NHS number
A telephone number so we can call you back during our opening hours.
IBD ADVICELINE OPENING HOURS (unless otherwise stated on answer machine message)
Monday-Thursday 09:00 - 17:00
Friday 09.00 - 14.00
It is closed on bank holidays and at weekends.
Please remember that the advice line is NOT an emergency service. We aim to return your call by the end of the next working day, but this may be longer during busy periods. If you are unwell and cannot wait for a call back, please contact the appropriate service, such as your GP, NHS 111 or, if you are very unwell, the emergency department.
For routine enquiries you can send us a secure message via My Care. If you have not yet signed up to the patient portal please do take a look at this. Further details can be found at -
www.royaldevon.nhs.uk/patients-visitors/my-care.
Results
Routine tests such as blood and stool sample results will be automatically released on the patient portal 14 days after becoming available. Please do not contact us for routine test results if you are well. Please be patient and wait for the results to be released.
Whilst we hope you do not need to contact us if you do these changes should help streamline the process. Please remember the are some amazing resources on the CCUK website https://crohnsandcolitis.org.uk/ for general questions and everyone is welcome to join the patient group meetings on the last Thursday of the month.
We're here for everyone with Crohn's and Colitis