01/02/2026
‼From February 2026, we’re introducing Total Triage for our GP Partners Dr John Moffat, Dr Robin Levantine & Dr Anna Turner at Imperial. With more people than ever needing care, GP practices are under increasing pressure. Total Triage helps us manage this demand safely, fairly, and efficiently – for both patients and staff. ‼
Many other GP surgeries are already using total triage, and it’s making a real difference by improving access and patient care.
❓What is Total Triage?
Total triage ensures you’re directed to the most appropriate care, which might be:
A phone or video consultation
A face-to-face appointment
A prescription or test
Self-care advice
Support from other team members like nurses, pharmacists, or physiotherapists
Referral to other services or specialists as needed through established pathways
💭How to Submit a Request
You can access care in the way that works best for you:
Online: Fill out a quick form on our website https://www.imperialmedicalpractice.co.uk/
Phone: Call reception and speak to a team member
In Person: Visit the front desk and we’ll help you complete a request
✨Why We’re Making This Change
Better Access – You’ll get the right care, more quickly
Safer Care – Urgent or complex issues are prioritised
More Efficient – Not every issue needs a GP appointment
Continuity – We aim to connect you with your usual GP whenever possible
✅Continuity of Care – a Key Priority
We know how important it is to see someone who knows your history. That’s why one of the biggest benefits of total triage is improved continuity of care.
We’ll always try to book you in with your usual GP or a clinician who’s familiar with your medical history. This means fewer repeated explanations, better understanding of your ongoing issues, and safer, more personalised care
Continuity helps build long-term trust and leads to better health outcomes, especially for patients with long-term or complex conditions
🌟Total Triage isn’t about reducing access – it’s about improving it – by making sure every patient gets the right help, in the right way, at the right time. 🌟
