03/03/2026
Meet Holly, one of our Care Co-ordinators at the surgery.
Whilst she is sometimes patient-facing, much of her work takes place behind the scenes, where she plays a vital role in supporting many aspects of our services.
Holly oversees the co-ordination of care for our palliative patients and our patients with learning disabilities, severe mental illness and long term conditions, ensuring a high quality of care for our most vulnerable patients. She also manages the administrative liaison for Waverley Grange, supporting the nursing residents under our care. Holly invites and encourages patients to attend their annual reviews, recognising the significant impact these appointments can have on maintaining and improving their overall health. She manages requests for access to medical records, including arranging video consultations for patients requiring proxy access. Holly also carries out audits, including reviews of missed or unattended appointments, to ensure we continue to deliver our services effectively and in the most patient-centred way. Holly often assists the duty doctor to ensure patients who need appointments on the same day are able to access them.
There is no doubt that the role of our administrative staff is key to the successful functioning of our surgery.
