08/01/2026
Dear patients, we are experiencing a high demand in prescription queries, so we have highlighted some useful advice to support you with medication issues
💊 We kindly ask you to allow 3 working days for us to process your requests. This allows us time to deal with any queries or problems. We will only contact you if there is a problem.
💊 Please do not contact us to see if your prescription is ready at the pharmacy. Even if you have not received your usual text or notification message from the pharmacy, please check with them directly.
💊 We do not have any involvement with home delivery – this is an agreement between yourselves and your pharmacy.
💊 Prescriptions are not automatically issued by us. These need to be ordered every time you are due to run out.
💊 We offer 5 options to order your medications - Via the NHS APP (or if you have online access) / AskMyGP / leave a voicemail on option 2 on our main phone line / paper requests brought to surgery or via your pharmacy.
💊 Please understand our reception team are unable to deal with prescription or medication queries. Please contact our prescription team via option 2 or AskMyGP.
💊 And finally, we kindly ask you to BE KIND to all our staff at Howard House.
Thank you for your co-operation 😀