02/05/2026
A quick update from us💜
Hi everyone,
We hope you’re all keeping well.
We just wanted to share a few small updates with you, and as always, thank you for your continued support, it really does mean the world to us. 🙂
Firstly, a little change to something many of you will know. Unfortunately, we’ll no longer be part of the Durham Carers Voucher scheme. With rising costs, it’s become increasingly difficult for us to continue offering this.
We’ve been part of the scheme for the past 6 years and have had the pleasure of meeting and helping some truly wonderful carers through it, which has meant a great deal to us. It’s not an easy decision, and we really hope you understand.
We also wanted to give you a heads-up that there will be a small increase to our prices. This is simply to reflect the ongoing increases we’re all seeing across the board. We’ve kept this as minimal as we possibly can, and our aim is always to continue offering the same level of care and service you expect from us.
Lastly, just a quick note about bookings, as we know this can sometimes be a bit confusing. Our system allows you to view availability up to 12 months ahead, but we only open bookings 3 months in advance, in line with our rota.
So for example, from today, appointments can be booked up to 2nd August. If you’re not seeing availability for Dee within that 3-month window, it simply means she's fully booked within those 3 months.
You’re always welcome to join the waiting list via the booking system. If an appointment becomes available that matches your request, you’ll be notified by email, just keep in mind that these can go quickly, as others may be waiting for the same slot.
We’re working really hard to see as many of you as we can, and we truly appreciate your patience and understanding.
Thanks again for supporting our small business, we don’t take it for granted.
Take care,
Dee & Alan ☺️
