Care Connect

15/09/2025

𝗧𝗵𝗶𝘀 𝗙𝗮𝗹𝗹𝘀 𝗔𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗪𝗲𝗲𝗸, 𝘄𝗲'𝗿𝗲 𝗽𝗿𝗼𝗺𝗼𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗵𝗶𝗻𝗴𝘀 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗱𝗼 𝘁𝗼 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗳𝗮𝗹𝗹𝘀.

According to the National Institute on Aging, the risk of falling increases with age and more than 1 in 4 people age 65 years or older fall each year.

Falling is 𝗡𝗢𝗧 a natural part of growing older and most falls can be prevented.
There are lots of things you can do to reduce the risk of falls such as:

✅Keeping active, gentle exercise and getting out and about
✅Keep up with vision and hearing tests
✅Ensure your home is clear of trip hazards
✅Make sure to wear good shoes and seek help for painful foot problems
✅Tell your doctor if you think medication is making you dizzy
✅Drink plenty of water to stay hydrated

To read more visit:
https://hiowhealthcare.nhs.uk/about-us/news-and-views/reducing-falls-falls-awareness-week-2025

11/09/2025

𝗖𝗮𝗿𝗲 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝗹𝗹 𝗻𝗲𝘃𝗲𝗿 𝗮𝘀𝗸 𝘆𝗼𝘂 𝘁𝗼 𝗽𝗮𝘆 𝘁𝗼 𝘂𝗽𝗴𝗿𝗮𝗱𝗲 𝘆𝗼𝘂𝗿 𝘂𝗻𝗶𝘁 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗼 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝘁𝗲𝗹𝗲𝗽𝗵𝗼𝗻𝗲 𝗹𝗶𝗻𝗲𝘀.

Some criminals are using the digital upgrade as an opportunity to scam people, phishing for information about any equipment installed in our home.

They often then say you need to upgrade, and that you need to provide your bank details.

🔺Never give out personal information, bank or card details over the phone.

If you receive any strange calls, you can hang up and press your pendant, the red button on your unit or call us on 𝟬𝟯𝟬𝟬𝟬 𝟮𝟲𝟮 𝟭𝟵𝟱 to check if Care Connect called you.

If you're worried about the digital upgrade, and are waiting on a unit upgrade, we will contact you when it's time. If you're worried your unit is not working or your landline provider has been in touch to make the switch, please let us know.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

08/09/2025

Let's give you something to smile about this September!

𝗙𝗥𝗘𝗘 installation* for new customers when you sign up before 30th September and quote our promo code: 𝗦𝗨𝗠𝗠𝗘𝗥𝟮𝟱.

𝗦𝗮𝘃𝗶𝗻𝗴 𝗻𝗲𝗮𝗿𝗹𝘆 £𝟰𝟯, that's an offer you don't want to miss.

So if you think you or a loved could benefit from our 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗮𝗹𝗮𝗿𝗺 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 that operates 24/7 in County Durham, give us a call or visit our website today.

*Offer runs from 1st-30th September 2025 only. Weekly charge still applies.

📲Contact us today, it won't be around forever...

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

Due to system maintenance, some of our website may not be available between 5.00pm and 7.00pm on Tuesday 19 August 2025. We apologise for any inconvenience this may cause.

05/09/2025

🌿If you're visiting Wolsingham Show this weekend, come along and chat to Care Connect.

We'll be around to talk about our services, give out information and demonstrate our equipment! 💕

04/09/2025

Quote our promo code when you sign up to 𝗦𝗔𝗩𝗘 £𝟰𝟮.𝟮𝟮!

Get your installation of Care Connect for 𝗙𝗥𝗘𝗘 this September.

If you know someone who could benefit from 24-hour support and a round the clock response to their home in a time of need, tell them about Care Connect today.

𝗪𝗵𝗼 𝗰𝗮𝗻 𝗯𝗲𝗻𝗲𝗳𝗶𝘁 𝗳𝗿𝗼𝗺 𝗼𝘂𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲?
✅Older people
✅People with medical conditions
✅Those who are vulnerable or isolated
✅People with learning disabilities
✅Those at risk of falls
✅People who live alone

In our last customer satisfaction survey 𝟭𝟬𝟬% of customers said they felt comfortable and confident that Care Connect would help provide peace of mind for them at home.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

01/09/2025

𝗢𝘂𝗿 𝗦𝘂𝗺𝗺𝗲𝗿 𝗢𝗳𝗳𝗲𝗿 𝗶𝘀 𝗯𝗮𝗰𝗸! ☀🌟🌿

💡Get our pendant alarm service installed anywhere in County Durham for 𝗙𝗥𝗘𝗘* this September.

That's an offer you don't want to miss out on! Peace of mind for all the family, and a 𝘀𝗮𝘃𝗶𝗻𝗴 𝗼𝗳 𝗻𝗲𝗮𝗿𝗹𝘆 £𝟰𝟯!

*Offer runs from 1st-30th September 2025 only. Weekly charge still applies.

📲Contact us today, it won't be around forever...
📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

Due to system maintenance, some of our website may not be available between 5.00pm and 7.00pm on Tuesday 19 August 2025. We apologise for any inconvenience this may cause.

25/08/2025

Our Home from Hospital Service is 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 𝗳𝗿𝗲𝗲 and could benefit anyone with anxieties about returning home after a stay in hospital, even A&E!

✅ If you're in need of low 𝗹𝗼𝘄 𝗹𝗲𝘃𝗲𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, are 𝟭𝟴+ and live in 𝗖𝗼𝘂𝗻𝘁𝘆 𝗗𝘂𝗿𝗵𝗮𝗺, you qualify for the service.

𝗪𝗵𝗮𝘁 𝘄𝗲 𝗱𝗼:
We help you safely return home after being discharged from hospital.
💕 You can refer yourself or a loved one.

✅preparation of light meals
✅ensuring your home is warm and tidy
✅pop in's
✅prescription collection
✅light housework
➕ much more!

Find out how we can help you or a loved one today.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 https://www.durham.gov.uk/HomeFromHospital

22/08/2025

When we install the Care Connect or Telecare service in your home, we'll make sure it's fully explained to you.

We ensure there's time in the appointment for any questions you have, and make sure you're fully comfortable with using our personal alarm service before we let you place your first test call!

We'll run through how the service operates, what we can help with and all the other services we offer.

For reassurance at the press of a button, day or night, we're County Durham's trusted service for monitoring and response.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

20/08/2025

Do you know someone who would benefit from the Care Connect service?

There are people of all ages that use our services, because we provide support to anyone who needs a bit of extra peace of mind at home.

Everyone should be able to live independently with the comfort that they have a lifeline if there was ever an emergency at home.

One press of the red button on our unit or our pendant connects you to our 24 hour control room where you'll be supported, listened to and helped by our Operators.
They will organise the right help for you and send a Responder to help you at home.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

13/08/2025

Did you know you can add in extra telephone calls or visits by our Responders at any time whilst you're on the Care Connect service?

📲 Telephone calls - £1.61 per call
👩 Visit from a Care Connect Responder - £19.38 per visit

So if you're going through a period where you need more support or help at home, our additional services could really help to boost your independence.

Hear from a customer how extra visits have helped!

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

11/08/2025

At Care Connect, you get two services in one.
🌟Monitoring AND response.

That means if you feel unwell, have a fall or need help, we'll send a Care Connect Responder to visit your home to make sure you're okay.

Our Responders are all first aid trained and are kind, empathetic people who go above and beyond for all our customers.

So if you live in County Durham, our service could help your family 🌟

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

07/08/2025

In our last customer survey, 100% said they felt comfortable and confident that Care Connect would help provide peace of mind for them at home.

Feedback is really important to us and helps us learn and grow as a service. Listening to our customers leads to great new developments and changes.

Our customers are at the heart of every decision we make - see how we could bring some reassurance to your life today.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect