Care Connect

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Care Connect

This page is not manned 24/7, for any enquiries call 03000 262 195.

Care Connect is County Durham's emergency contact service that gives you support to remain living independently in your home, 24 hours a day, 7 days a week, 365 days a year.

22/05/2026

Care Connect supports communities across County Durham, wherever you live 💙

County Durham is a large and diverse place, with towns, villages and rural, remote communities in the region.

While this makes our county unique and beautiful, it can also present challenges when it comes to accessing support. That’s where Care Connect comes in.

We understand that no two people—or places—are the same. Whether you live in a town centre or a rural village, our services are designed to adapt to your lifestyle and location, ensuring help is always within reach.

🌄From the dales to the coast, we’re proud to support residents across the whole of County Durham—because location should never be a barrier to feeling safe.

💛 Get in touch to find out how Care Connect could support you or someone you care about.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 https://www.durham.gov.uk/careconnect See less

20/05/2026

Did you know that our services are available right here in County Durham to help people live safely and independently at home?

Care Connect uses simple technology—like alarms, sensors, and monitoring devices—to provide reassurance for individuals and peace of mind for families.

Whether it’s supporting someone after a hospital stay, helping manage long-term conditions, or providing extra reassurance for older adults, we can make a real difference.

✅ 24/7 monitoring & response
✅ Falls detectors & personal alarms
✅ Support for carers and families
✅ Helps people stay in their own homes longer

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 https://www.durham.gov.uk/careconnect See less

07/05/2026

Peace of mind, 24/7 - in your community 🥰

Our personal alarms are very simple, but they can have a huge impact!

Whether it’s a fall, feeling unwell, or just needing reassurance, help is always just the push of a button away — day or night, 24/7.

With the Care Connect service you'll stay independent and feel more confident at home...and, because our alarms are monitoring round the clock, no call for help ever goes unheard.

If you or someone you care about could benefit from a personal alarm, it’s well worth finding out more.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 https://www.durham.gov.uk/careconnect

04/05/2026

A friendly, local service, right here in County Durham 💗

The Care Connect service is here to support residents and families with friendly, reliable help when it’s needed most.

☑️No call centres far away.
☑️No pressure.
Just real people, offering reassurance, advice and support close to home.

Whether it’s peace of mind for you, or reassurance for someone you care about, we’re proud to be part of the community and there when you need us.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 https://www.durham.gov.uk/careconnect

01/05/2026

Worried about a loved one at home? There’s help you might not know about 💗

Many families worry about parents or relatives who are living independently but may be at risk of falls, fires, wandering, seizures, or not being able to call for help.

Durham County Council’s Telecare service, provided by Care Connect, uses discreet sensors and technology to help keep people safe at home – while protecting their independence.

🔆 Sensors can raise an alert automatically if there’s a problem
🔆 Helps people living with dementia or memory problems
🔆 Extra reassurance day and night
🔆 24/7 monitoring with a trained response team if help is needed
🔆 Peace of mind for families, even when you can’t be there

To apply for Telecare:

📞 03000 267 979
🌐 www.durham.gov.uk/article/27976/Telecare-sensors-to-keep-you-safe-and-independent-at-home

29/04/2026

Going into hospital? Thinking ahead can make all the difference💛

If you’re worrying about how you, a parent or neighbour will cope when they come home from hospital, you’re not alone.

Many people tell us the hardest part isn’t the hospital stay – it’s those first few days back at home.

That’s where Durham County Council’s Home from Hospital service can really help.

✅ It’s completely free
✅ Available to County Durham residents
✅ Short‑term, practical support after discharge
✅ You can self-refer

📲03000 262 195
👉 Learn more: https://www.durham.gov.uk/HomeFromHospital

23/04/2026

💙 Independence means being able to enjoy life on your terms.

Whether it’s spending time with the grandchildren, enjoying time spent with family, or simply relaxing at home doing what you love – feeling safe and confident makes a world of difference!

Care Connect, Durham County Council’s 24/7 alarm service, is there to quietly support you in the background, so you can focus on living your life.

✔️ Help at the push of a button, day or night
✔️ Quick response if you feel unwell, have a fall or need assistance
✔️ Peace of mind for you – and reassurance for your family
✔️ Support to stay living independently in your own home

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 https://www.durham.gov.uk/careconnect

21/04/2026

Want to know more about how our Home from Hospital service can help you or a loved one? 🙋

Watch our video below, it explains what we can offer ✨

The best part? The service is FREE!

Get in touch for more information on 03000 262 195 or have a look on our website: https://www.durham.gov.uk/HomeFromHospital

10/04/2026

No matter where you live in our fabulous County, Care Connect is available to you 💛

We provide a 24-hour monitoring and response service to over 11,000 people! Join a trusted, Durham County Council service that provides you with help and support when you need it most.

🔆Our pendant alarm system works without the need for a phone line.
🔆Supportive staff, and first aid trained Responders.
🔆Reassurance at the press of a button.

Call 03000 262 195 today to find out more.
Or visit our website: https://www.durham.gov.uk/careconnect

28/03/2026

It’s hard not being able to check on your mum or dad as often as you wish.

The Care Connect alarm service helps bridge that worry by providing around‑the‑clock monitoring and emergency support — so they’re never truly alone.

Just one button press on their pendant connects them instantly to trained staff who know their name, address, emergency contacts, and medical needs. If needed, mobile responders are dispatched to their home.

It’s independence and dignity for them… and reassurance for you 💛

📲03000 262 195
👉 Find out more: https://www.durham.gov.uk/article/18708/Apply-for-the-Care-Connect-alarm-service

26/03/2026

Worried about Mum or Dad living alone?

Durham County Council’s Telecare service offers smart, 24/7 monitored sensors that can detect falls, fires, wandering, seizures and other emergencies — giving you peace of mind even when you can’t be there.

Telecare can support people who:
✔ Are at risk of falls
✔ Live with dementia and may leave home at unsafe times
✔ Can’t always call for help
✔ Are at risk of fires, seizures, or hypothermia

With round‑the‑clock monitoring and mobile responders trained in first aid, you can feel confident your parent is supported 365 days a year.

📲03000 262 195
👉 Learn more:
https://www.durham.gov.uk/article/27976/Telecare-sensors-to-keep-you-safe-and-independent-at-home

Address

Chilton Depot
Ferryhill
DL170SD

Telephone

+443000262195

Website

http://www.durham.gov.uk/careconnect

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