Supportive

Supportive Our professional quality volunteer transport, domiciliary home care, training and support services are managed from our base in Ferryhill.

We are a forward thinking Registered Charity, multifaceted Health and Social Care Provider, Supportive has grown from humble beginnings to become one of the preferred partners, delivering best-in-class services for people living in the Northeast. We offer premium care and support to people of all ages in the cities, towns and villages in the County Durham area. http://www.supportive.org.uk/

Staff Appreciation Post - We will never get tired of sharing excellent feedback about Supportive employees and volunteer...
06/01/2026

Staff Appreciation Post - We will never get tired of sharing excellent feedback about Supportive employees and volunteers!💜

December Stars of The Month⭐️Thank you so much to everyone, as always - we couldn't do it without you all.💜
05/01/2026

December Stars of The Month⭐️
Thank you so much to everyone, as always - we couldn't do it without you all.💜

December 18th we were truly humbled to provide transport and a warm lunch for some of our service users. As a registered...
05/01/2026

December 18th we were truly humbled to provide transport and a warm lunch for some of our service users. As a registered charity, giving back is at the heart of what we do — and it’s often the small acts of kindness that make the biggest difference in tackling social isolation and helping people build new friendships.

We were also joined by the incredibly talented choir from Dene Bank School, who filled the room with our favourite Christmas songs. Watching our service users sing along, smile, and connect with one another was nothing short of wonderful. Moments like these remind us how powerful community can be.

Katie - our registered manager said ‘’ I would like to give heartfelt thank you to everyone who helped make the day so special. Kindness, connection, and companionship truly go a long way, what a wonderful day it was” 💜

01/01/2026

As we reach the final moments of this year, we want to pause and say thank you to every volunteer, member of staff, supporter, partner, and service user who has been part of our journey.
Together this year, we have achieved something truly remarkable.
We have supported over 5,000 people, travelling more than one million miles to ensure individuals could attend vital routine health appointments. We have grown our team by 71%, strengthening our ability to support those who rely on us every day. We proudly supported 30 students, giving them hands-on experience and helping them gain the essential skills they need to thrive in industry.
Beyond this, we worked alongside other social care providers to deliver arts and crafts days and shared meals for service users, supported numerous community groups both financially and through our time, and introduced a dedicated day of volunteering for all staff. We launched our Social Value Policy and Strategy, installed our first electric charging points, and collaborated with partners including Nissan, Amazon, and Arriva to create meaningful, lasting social impact.
This year, we didn’t just make progress — we moved mountains.
None of this would have been possible without the compassion, dedication, and hard work of our incredible teams and volunteers, or the trust of the people and communities we serve. You are the heart of everything we do.
As we step into the New Year, we do so with pride in how far we’ve come, gratitude for everyone who made it possible, and hope for everything we will achieve together.
From all of us, thank you — and here’s to an even brighter year ahead. 💜✨

This Christmas, we want to take a moment to say a huge thank you to every one of our Volunteers, Health Care Assistants,...
24/12/2025

This Christmas, we want to take a moment to say a huge thank you to every one of our Volunteers, Health Care Assistants, and Patient Transport Staff.

Your dedication, compassion, and tireless commitment throughout the year have made a real difference to the lives of the people we support. Together, you have helped deliver essential services to over 5,000 people, covering more than 1 million miles across the North East. That is an extraordinary achievement and one that should make us all incredibly proud.

Whether you were offering care, providing transport, or giving your time behind the scenes, your kindness and professionalism have been at the heart of everything we do. You are the reason our charity continues to thrive and reach those who need us most.

As we reflect on the year, it’s clear just how remarkable our charity is — and that’s entirely because of you. Thank you for going above and beyond, for supporting one another, and for helping us deliver vital services to communities across the North East.

Wishing you and your loved ones a very Merry Christmas and a happy, healthy New Year. We look forward to everything we will achieve together in the year ahead.

With sincere thanks and festive wishes,
All at Supportive

Yesterday, December 21st, marked the first official day of winter ❄️💜 With colder temperatures, icy roads, and unpredict...
22/12/2025

Yesterday, December 21st, marked the first official day of winter ❄️💜 With colder temperatures, icy roads, and unpredictable weather ahead, it’s more important than ever to be prepared when driving. Take a moment to review these winter driving tips and stay safe on the roads this season.

This Christmas, if you’re feeling lonely, overwhelmed, or struggling, please know you are not alone. 💜 Help is available...
19/12/2025

This Christmas, if you’re feeling lonely, overwhelmed, or struggling, please know you are not alone. 💜 Help is available, and there are people who care and want to listen. Reach out using the support numbers below. You matter, and your feelings are valid.
Christmas isn’t joyful for everyone, and that’s okay. If you’re finding this season hard, you are not alone.

Margaret Fenwick, from Newton Aycliffe Rotary Club, has visited us at the Ferryhill office and kindly donated some 'Fidd...
16/12/2025

Margaret Fenwick, from Newton Aycliffe Rotary Club, has visited us at the Ferryhill office and kindly donated some 'Fiddle Muffs', which is a sensory stimulation aid that has been shown to bring increased enjoyment and reduced anxiety, to help some of our services users keep themselves occupied.

Thank you Margaret. 💜

Katie, our Home Care manager, has said “We are very grateful for your generous donation, your kindness will benefit those we care for in countless ways”

Our monthly chat and chill is Wednesday 17th December at our Ferryhill office, we would love to see you! 💜Good vibes, gr...
15/12/2025

Our monthly chat and chill is Wednesday 17th December at our Ferryhill office, we would love to see you! 💜
Good vibes, great convos, and all the festive feels for the last get together of 2025 🎄☕

Supportive's next PPE drop off! Our PTS driver will be at the below locations. 💜Please call 07974587762 to pre book and ...
11/12/2025

Supportive's next PPE drop off! Our PTS driver will be at the below locations. 💜
Please call 07974587762 to pre book and advise the amount of PPE so we can have it ready.

Happy International Volunteers Day! 🌍💜Today we celebrate the incredible people who give their time, energy, and hearts t...
05/12/2025

Happy International Volunteers Day! 🌍💜
Today we celebrate the incredible people who give their time, energy, and hearts to support others.

To our volunteer drivers: Thank you! You make every journey possible. 🙌💜
On this special day, we honour your generosity, your patience, and your drive (literally!). Thank you for always showing up for our community.

International Volunteers Day also reminds us how important volunteers are—and how much their impact continues to grow.

Do you have a morning or afternoon free each week? 🌟
You could make a real difference in someone’s life by volunteering with our Transport Services. 🚗💙

If you’d like to learn more, please call 01740 658880 (Option 2) or email info@supportive.org.uk
We’d love to hear from you!💜

We’re currently recruiting Healthcare Assistants to join our team at Supportive across the following areas:Trimdon, Chil...
04/12/2025

We’re currently recruiting Healthcare Assistants to join our team at Supportive across the following areas:

Trimdon, Chilton/ Ferryhill, Shildon/ Bishop Auckland, Coxhoe and Sedgefield.

If you’re interested, please contact HR on 01740 658880 (option 4) to discuss the role further. 💜

Address

Chapters House, 7A Dean & Chapter Industrial Estate
Ferryhill
DL178LH

Opening Hours

Monday 7:30am - 5:30pm
Tuesday 7:30am - 5:30pm
Wednesday 7:30am - 5:30pm
Thursday 7:30am - 5:30pm
Friday 7:30am - 5pm

Telephone

+441740658880

Website

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Our Story

We are Supportive. We a registered charity and not for profit organisation founded in 1994 support people in the County Durham and North East to live full and active lives with the freedom of choice in their own future.

Our professional quality volunteer transport, PTS, domiciliary home care, training and supportive services, are managed from our base in Ferryhill where we offer premium care and reliability to people of all ages in the cities, towns and villages in the County Durham area.

At Supportive we care. We place people at the heart of everything we do, delivering independence and support to those who need us, those who invest in us and those around us. http://www.supportive.org.uk/