04/07/2025
🚨 Important Service Update from Think Stairlifts 🚨
Dear Customers,
Effective immediately, we are withdrawing our 24-hour response service due to a significant increase in verbal abuse directed at our staff.
Our new service hours are strictly Monday to Friday, 9:00 AM – 4:30 PM.
There will be no evening or weekend call-outs under any circumstances.
Warranty Terms and Call-Out Policy
Our warranty strictly covers mechanical parts failure only. It does not cover:
• Damage caused by falls or accidents
• Units installed by third parties, even if our branding is present
• Misuse, such as kicking the carriage or dislodging the digital display
• Damage caused by other mobility equipment interfering with the lift’s safety edges
🚨 LEAVING THE LIFT OFF CHARGE! CARERS AND CLEANERS UNPLUGGING LIFT 🚨
Call-outs resulting from these issues will be chargeable. No service or repair will be carried out unless outstanding balances are settled in full.
Please note: We do not service, repair, or honour warranties on units installed by other companies.
Warranty Duration and Extension
Our standard warranty period is 12 to 18 months. A reminder letter is sent one month before expiration.
🚨 Effective immediately, we are revoking the 1-month grace period due to ongoing abuse of this courtesy. We offered this buffer as a sign of goodwill, but it has unfortunately been taken advantage of. 🚨
If your lift is out of warranty and a part fails, repairs will be chargeable. Abuse toward our team in such circumstances will not be tolerated.
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We would like to sincerely thank the many customers who treat our staff with courtesy and respect. Like you, we value our families, wellbeing, and mental health.
Thank you for your understanding and cooperation.
Warm regards,
Team Think Stairlifts
