08/08/2025
Dear Mount View Practice Patients,
From the 1st of September there will be changes put in place at the Practice to the way you can order your prescriptions.
You will be able to order your prescriptions in the following ways.
• At Reception, by completing a Prescription Request Form and either handing it in or leaving it in the request boxes located at both entrances. Please ensure you complete the form in full to avoid any delay in processing your request.
• Using your online access APP. If you would like help to register for online access, please speak to the Reception Team.
• Emailing our prescription request inbox on, lscicb-fw.mvp-rxrequests@nhs.net
You will need to tell us your name & DOB, and the specific medication that you want to order to avoid any delay in processing your request. (New from 1st Sept 2025)
• Using our KLINIK Platform and selecting the Prescription request tile. You can access KLINIK through our Website at www.mountviewpractice.nhs.uk (New from 1st Sept 2025)
• By calling our Prescription Line 01253 204712 Option 2. The phone will be open between the hours of 0900 – 1100 and 1400 - 1600
When contacting the Prescriptions line to order medication, you will be asked to name each medication you require, and you may be asked why you require your prescription if you haven't ordered in a while. These questions are necessary to keep you safe and are not meant to be problematic for you.
Please remember that Prescription requests take a minimum of 2 working days to process and that your request will also only be processed in line with your due date.
If you are requesting your prescription early due to a holiday, the team will ask you questions around this. If you are travelling in England, your prescription will be sent to a local pharmacy of your choice providing we are given the postcode of the Pharmacy and 2 working days’ notice.
The Medicines Management Team are here to help you, they are instructed to work towards these guidelines, please bear all of this in mind when requesting your medication.
Best wishes
Helen
Practice Manager
The Mount View Practice
Take a look around our website to find information about the surgery and the health services we can provide for you and your family