25/11/2025
When a client isn’t quite ready for a hair loss system… here’s what I do 👇💭
Not every client who walks into your clinic is ready for a hair loss system and that’s okay. 💛
As professionals, our job isn’t to sell a system.
It’s to guide clients safely through their journey, emotionally, physically, and financially.
Here’s how I handle it when I know it’s too soon 👇
1️⃣ Assess readiness, not just hair loss
If the client doesn’t have a diagnosis, or isn’t under a trichologist or dermatologist, I’ll pause and help them take that step first.
We need to know why the hair loss is happening before we introduce a system.
2️⃣ Check their emotional state
If they’re panicked or overwhelmed, I never take a deposit in the moment.
Instead, I send the invoice later — once they’ve had time to breathe and make an informed decision.
3️⃣ Talk about financial + time commitment
A system is a 12-month investment of both time and money.
If a client hesitates or their body language shifts, that’s a sign to slow down — not push forward.
4️⃣ Offer alternatives
If it’s not the right time, I suggest other options — wigs, toppers, trichologist treatments, or scalp solutions.
Because the truth is, if you say yes to everyone, you’ll eventually say yes to the wrong person.
And that can do more harm than good.
A safe, successful hair system starts long before the fitting. 💫
It starts with honest conversations and ethical decisions.
