Castlemilk Group Practice

22/09/2025

This is a reminder that the practice will be closed on Monday 29th September for the bank holiday weekend.

Patients who need medicines regularly are encouraged to think ahead and ensure they have an appropriate supply of their repeat prescriptions. Ordering only what they need, when they need it.

If we could remind our patients to have requested their medications required for over the holiday weekend by the end of the day on Wednesday 24th September, to allow our 48h processing time.

If this is not possible, every community pharmacy in Scotland provides the Pharmacy First service, offering support and treatment for a range of minor ailments from coughs and colds to earache and heartburn. Anyone can walk in off the street and be seen, with no appointment necessary. Patients own dispensing pharmacies can also provide a small supply of routine prescription medication if running short. Those pharmacies which are open on the bank holiday Monday (Monday 29th September) can be accessed through NHS Inform https://www.nhsggc.scot/your-health/right-care-right-place/pharmacy/

It is important to note routine medications will not be issued by the GP Out of Hours service, including controlled drugs, and it is important to be aware this service is by-appointment only.
If you require urgent medical attention and cannot wait until we reopen at 8:30am on Tuesday 30th September, please contact NHS 24 on 111

18/09/2025

The best place to check your symptoms, to see if you need a GP or other healthcare professional is at https://www.nhsinform.scot/symptoms-and-self-help/

There is also some helpful advice in the image on who else you can use for support within Scotland.

If you feel it is an emergency and we are closed you can call NHS24 on 111 ,or, if you feel it's life/limb threatening please call 999.

10/09/2025

🩹💊 Your local pharmacy can help with a wide range of illnesses and conditions without the need to speak to a GP. Think !
Pharmacies can help with:
Acne
Allergies
Athlete’s foot
Backache
Blocked or runny nose
Cold sores
Constipation
Cough
Cystitis (in women)
Diarrhoea
Earache
Eczema
Headache
Headlice
Haemorrhoids (piles)
Hay fever
Impetigo
Indigestion
Mouth ulcers
Pain
Period pain
Shingles
Some skin conditions (such as cellulitis or insect bites)
Sore throat
Threadworms
Thrush
Urinary tract infections (UTIs)
Verrucas
Warts

Find out more about NHS Pharmacy First Scotland ↪️ https://nhs24.info/NHS-Pharmacy-First-Scotland

18/08/2025

Feeling creaky, achy, or just plain in pain? ☹️ Don’t just grin and bear it. Get expert advice straight from NHS inform!

If you're having issues with your muscles, bones, or joints, some simple steps can help to lessen your symptoms:

✅ Move often
✅ Mind your posture
✅ Try gentle exercises
✅ Use heat or ice (with a towel!)

If you're still have problems, chat with your pharmacist about pain relief or visit www.nhsinform.scot/msk for trusted tips and when to seek further help.

15/08/2025

Please Continue to Help Us Reduce Missed Appointments

In the month of July, our practice experienced 135 missed appointments — this equated to a total of 33.75 hours of clinical time lost.

These missed appointments represent time that could have been used to support other patients in need of care. As a community practice, every appointment matters—not only for your health, but for the wellbeing of others too.

If you’re unable to attend an appointment, please let us know as early as possible so we can offer that time to someone else. We understand that many things can make it hard to attend appointments — from health issues or family responsibilities, to stress or worries about coming in. Whatever the reason, please know we’re here to support you, not to judge.

We appreciate your cooperation in helping us improve access and reduce waiting times for everyone.

Thank you,
Castlemilk Group Practice

13/08/2025

06/08/2025

NOTICE:
We are closed TOMORROW 7th August between 1-3pm for essential staff training. We are available on 0141 531 8585 for emergencies only during this time.
Thank You

15/07/2025

This is a reminder that the practice will be closed on Monday 21st July for the Glasgow Fair weekend. Patients who need medicines regularly are encouraged to think ahead and ensure they have an appropriate supply of their repeat prescriptions. Ordering only what they need, when they need it.

If we could remind our patients to have requested their medications required for over the holiday weekend by the end of the day on Wednesday 16th July (Tomorrow), to allow our 48h processing time.

If this is not possible, every community pharmacy in Scotland provides the Pharmacy First service, offering support and treatment for a range of minor ailments from coughs and colds to earache and heartburn. Anyone can walk in off the street and be seen, with no appointment necessary. Patients own dispensing pharmacies can also provide a small supply of routine prescription medication if running short.

Those pharmacies which are open on Fair Monday (Monday 21st July) can be accessed through NHS Inform: https://www.nhsggc.scot/your-health/right-care-right-place/pharmacy/
OR
To find out when a pharmacy is open call NHS inform on 0800 22 44 88, Lines are open Monday to Friday, 8.00am to 10.00pm then Saturday and Sunday, 9.00am to 5.00pm

It is important to note routine medications will not be issued by the GP Out of Hours service, including controlled drugs, and it is important to be aware this service is by-appointment only.

If you require urgent medical attention and cannot wait until we reopen at 8:30am on Tuesday 22nd July, please contact NHS 24 on 111.

09/07/2025

Please Help Us Reduce Missed Appointments

In the month of June, our practice experienced 114 missed appointments—this equated to a total of 28.5 hours of clinical time lost.

To put that into perspective:

15 hours of this time was allocated to GP appointments
13.5 hours was nursing time

These missed appointments represent time that could have been used to support other patients in need of care. As a community practice, every appointment matters—not only for your health, but for the wellbeing of others too.

If you’re unable to attend an appointment, please let us know as early as possible so we can offer that time to someone else. We understand that many things can make it hard to attend appointments — from health issues or family responsibilities, to stress or worries about coming in. Whatever the reason, please know we’re here to support you, not to judge.

We appreciate your cooperation in helping us improve access and reduce waiting times for everyone.

Thank you,

Castlemilk Group Practice

04/06/2025

NOTICE:
We are closed TOMORROW 5th June between 1-3pm for essential staff training. We are available on 0141 531 8585 for emergencies only during this time.
Thank You

19/05/2025

This is a reminder that the practice will be closed on Monday 26th May for the bank holiday weekend. Patients who need medicines regularly are encouraged to think ahead and ensure they have an appropriate supply of their repeat prescriptions. Ordering only what they need, when they need it.

If we could remind our patients to have requested their medications required for over the holiday weekend by the end of the day on Wednesday 21st May, to allow our 48h processing time.

If this is not possible, every community pharmacy in Scotland provides the Pharmacy First service, offering support and treatment for a range of minor ailments from coughs and colds to earache and heartburn. Anyone can walk in off the street and be seen, with no appointment necessary. Patients own dispensing pharmacies can also provide a small supply of routine prescription medication if running short. Those pharmacies which are open on the bank holiday Monday (Monday 26th May) can be accessed through NHS Inform https://www.nhsggc.scot/your-health/right-care-right-place/pharmacy/pharmacy-opening-hours-may-bank-holidays/

It is important to note routine medications will not be issued by the GP Out of Hours service, including controlled drugs, and it is important to be aware this service is by-appointment only.

If you require urgent medical attention and cannot wait until we reopen at 8:30am on Tuesday 6th May, please contact NHS 24 on 111

16/05/2025

90% of contacts with the NHS happen every day in general practice, and that all starts by speaking to the GP Reception Team. Our reception team hear things that will break most people’s hearts. They hear them every day. The emotional weight of patient stories is very heavy. But they are doing their best to help people in need, to give them the time to tell their story and arrange the help required. Sadly, too often they are met with hostility and vitriol from patients who don’t understand the integral, but difficult role they perform. An astonishing 80% of practices reported that their reception teams suffered abuse on the telephone every single day, with the majority reporting this happened numerous times a day.

Our aim is to educate patients on the complexity of the role, the emotional burden that it brings with it, and encourage our patients to support our front-of-house staff who are just trying to help.

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...