Manor House Surgery Glossop and Hadfield

12/12/2025

Sore throat? If needed, your pharmacist can now provide some prescription medicine without seeing a GP.

Think pharmacy first.

nhs.uk/thinkpharmacyfirst

12/12/2025

03/12/2025

This week is Grief Awareness Week, and a chance to recognise how any type of loss can affect our wellbeing.

There’s no right or wrong way to feel — grief affects everyone differently.

If you're finding things difficult, there’s support that can help.

➡️ https://www.nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms/grief-bereavement-loss/

02/12/2025

⭐🍂 PRACTICE SUMMARY NOVEMBER 2025 🍂⭐

Below is the practice summary for the month of November. We hope that this information is helpful in providing an insight into some of the work carried out by the practice.

We are pleased to report that out of 752 responses 91% of patients have rated us as very good or good in this months Friends & Family Test. Thank you to everyone that takes the time to leave us feedback. This helps us improve the service we provide to our patients. Here is some of the feedback we have received:-

🍂 Overall friendly but professional attention. I did not feel rushed and all my questions were answered.

🍂 I was listened to and supported with my decision

🍂 Great staff. Quick responses. Doctors willing to see urgently if necessary. A very professional practice.

🍂 Quick appointment and good explanation of problem and medication prescribed. Given time to explain symptoms.

🍂 I wasn't kept waiting too long. Receptionist was polite and friendly and the nurse I saw was efficient and friendly

01/12/2025

**UPDATE - Tues 2nd Dec 9.20am - The appointment messaging/cancellation issue is now resolved and is working as normal. Thank you for your understanding.**

CANCELLATION TEXT MESSAGES

We are currently experiencing technical issues with our appointment reminder/cancellation messaging facility. Cancellation messages are NOT coming through to the practice.

This is being looked into and is understood to be affecting several practices that use this software.

Whilst this error is being investigated please could we ask patients to contact the surgery directly to cancel any appointments that you cannot attend.

We will provide an update as soon as this issue has been resolved.

22/11/2025

📱💙 Need help using the NHS App?
Come along to our friendly drop-in session at Bradbury House!

Whether you’re new to the app or just want to get more from it, our volunteers can help you learn how to:

✨ Order repeat prescriptions
✨ Check your medical records
✨ Request & manage appointments
✨ Use NHS 111 online to check symptoms
✨ Receive important healthcare messages
…and much more!

📍 Bradbury House
📅 Monday 24th November
⏰ 11am – 12:30pm

No appointment needed — just turn up for free support and guidance.
For more info: ddicb.digitalhealthsupport@nhs.net
or 01457 865722

Empower yourself to manage your health online — we’re here to help! 💙

18/11/2025

‼️ TELEPHONE LINE FAULT ‼️

4:30PM UPDATE - we are still experiencing technical issues with our phone line however some calls are now coming through. This may mean it may take longer than normal for your call to be answered. Thank you for your patience while the problem is being rectified.

3:50PM - We are currently experiencing a technical fault with our telephone lines. We are working to resolve this issue as a matter of urgency. We will provide an update at 4:30PM. We thank patients for their patience during this time and apologise for any inconvenience this may cause. Thank you.

13/11/2025

📢 Resident Doctors Strike Action – 📢
14th - 19th November 25

Starting tomorrow, Friday 14th November until 7am on Wednesday 19th November, some of our resident doctors (formerly junior doctors, i.e. those in training posts in general practices and hospitals) are eligible for participation in formal strike action. This may mean there is reduced appointment availability whilst this strike action is in place.

We thank patients for their understanding & support during this time.

04/11/2025

⭐🍂 PRACTICE SUMMARY OCTOBER 2025 🍂⭐

Below is the practice summary for the month of October. We hope that this information is helpful in providing an insight into some of the work carried out by the practice.

We are pleased to report that out of 641 responses 93% of patients have rated us as very good or good in this months Friends & Family Test. Thank you to everyone that takes the time to leave us feedback. This helps us improve the service we provide to our patients. Here is some of the feedback we have received:-

🍂Approachable and friendly team and have had good experiences of all doctors and nurses at the surgery
🍂 GP took time to listen to the patient and offered options. Explained everything. Was kind and empathetic.
🍂 The nurse I saw was very friendly, put me completely at ease. And was very informative of the procedure I was about to have
🍂 The appointment was easy to make and I had different options and team members available, if I wanted to choose. Staff were friendly, helpful and professional.
🍂 Treated with respect and practitioner was very approachable.

31/10/2025

**PATIENT NOTICE**

We would like to inform patients that Dr Thornton has changed her surname and is now known by the name Dr Winters. Thank you.

30/10/2025

🌍Our Commitment to Diversity, Inclusion, and Zero Tolerance for Discrimination🌍

At Manor House Surgery, we are proud to serve our community through the collective expertise and compassion of a diverse, highly skilled team. Our clinicians include GPs, GP trainees, nurses, paramedics, pharmacists, healthcare assistants alongside administrative staff, all of whom bring a wealth of experience, understanding, and professional excellence to patient care. Requests for a specific clinician for reasons other than clinical continuity (e.g. Based on appearance, national origin, or any protected characteristic) will not be tolerated.

Our team members come from a wide range of nationalities, ethnicities, and cultural backgrounds. This diversity enriches our practice, strengthens our understanding of the communities we serve, and enhances the quality of care we provide. Every clinician, regardless of their ethnic origin, is appropriately trained, fully qualified, and dedicated to delivering safe, evidence-based, and compassionate healthcare.

We would like to remind all patients and visitors that Manor House Surgery operates a strict zero-tolerance policy towards any form of discrimination, racism, abuse, or harassment. We are unapologetically anti-racist and committed to maintaining a respectful, inclusive, and supportive environment for everyone.

We have no tolerance for any behaviour that goes against our core values or our expectations of respect. Any discriminatory, abusive, or inappropriate behaviour towards our staff or other patients will be taken very seriously and may result in further action in line with NHS policy and our practice procedures.