Pond Tail Surgery

08/04/2025

As a Federation, we support our practices with continuous learning and development.

A huge thanks and well done to our Primary Care Network (PCN) team for delivering a memorable Protected Learning Time (PLT) session recently for practices in Redhill Phoenix and South Tandridge PCNs. It’s especially rewarding to see positive feedback from participants:

"I just wanted to thank you both for delivering yesterday’s PLT and to let you know that I think that was the most enjoyable and interesting one that I have attended so far!"

As primary care continues to evolve, it’s great to see everyone working together to learn, adapt and ensure the best possible care for our patients. Let’s keep striving for excellence.



Dorking Medical Practice / Medwyn Surgery / Oxted Health Centre / Brockwood Medical Practice / The Leith Hill Practice / Caterham Valley Medical Practice / Greystone House Surgery - The House Partnership / Moat House Surgery / The Wall House Surgery / AshLea Medical Practice / Eastwick Park Medical Practice

17/03/2025

We are aware of a misprint within our PPG (Patient Participation Group) Newsletter regarding our staff at the surgery.

Please find the correct information below:

GPs
Dr Penny Geer (Thursdays Full Day and Extended Access Clinic)
Dr Emma Linnard (Monday AM, Tuesday AM and Wednesday Full Day)
Dr Edward Tang (Wednesday Full Day, Thursday AM and Friday Full Day)
Dr Ying Sun (Thursdays & Fridays Full Days)
Dr Khadija Ali (Mondays and Tuesdays Full Days)
Dr Natalie Moore (Mondays Full Day)
Dr Annette Ona-Olapo (Tuesdays Full Day)

2 Advanced Nurse Practitioners working throughout the week, 2 Practice Nurses, 2 Healthcare Assistants and 1 Clinical Pharmacist.

We also offer appointments with a First Contact Physiotherapist and a Mental Health Practitioner.

10/03/2025

Today, we opened our newly refurbished Phlebotomy unit at East Surrey Hospital for pre-booked appointments - you can now find us by the East Entrance!

Walk-in patients should continue using the phlebotomy unit in the orange zone. We will accept walk-in patients at East Surrey Hospital until 31 March 2025.

This change is part of our commitment to high-quality, patient-centered care. Thank you for your support as we continue to improve our services! 💙

You can book your blood tests here - https://bit.ly/4hLjjsy

04/03/2025

You can now book blood test appointments online for the first time using SwiftQueue, our new patient booking system designed to reduce waiting times, improve efficiency, and enhance patient experience.

Patients at East Surrey Hospital can access the new online portal to book an appointment from 10 March 2025, whilst patients at Crawley and Horsham Hospitals will be able to book appointments from 1 April 2025.

The Trust will continue to accept walk-in patients until Monday 31 March 2025.

You can find out more here - https://bit.ly/43ivYPd

Book an appointment here - https://bit.ly/4hLjjsy

For anyone unable to book using the online booking system, please call 0300 6134117 and a member of our team will book an appointment for you.

Thank you for your support as we continue to improve our services! 💙

10/09/2024

Start the conversation today. Every chat, no matter how small, builds a more supportive and understanding society. Together, we can make a difference and prioritise su***de prevention, ensuring everyone gets the help they need.

For guidance on how to start a conversation with someone who needs help, please visit https://www.samaritans.org/support-us/campaign/small-talk-saves-lives/how-to-start-a-conversation/

14/08/2024

Our next 'Navigating and coping with menopause' 6-week online course starts Monday 9th September, 5pm - 6:30pm.

If you are going through or , you're not alone on this journey. In our group course, you'll find a supportive environment and learn effective coping strategies from our therapists using proven Cognitive Behavioural Therapy ( ).

Some recent feedback includes...

"I took many tools and understanding from the classes that are helpful to me now."
"I felt like everyone else understood my problems and I didn't feel foolish for my anxiety."
"Very grateful to have had such a lovely therapist and also to the women who were very open."

Self-refer TODAY! It's free and available if registered with a GP.

👉 https://dhctalkingtherapies.co.uk/live-well-navigating-and-coping-with-menopause

23/07/2024

Pond Tail Surgery are supporting the Save Our Pharmacies campaign. Please use your local pharmacies wherever possible. Their knowledge and care is invaluable in our communities.

Please visit https://saveourpharmacies.co.uk/ to read more and sign the petition to call on the health secretary to provide immediate, fair and sustained funding, to safeguard NHS pharmacy services and ensure local pharmacies have a future.

21/07/2024

Following the global IT issue which caused our clinical system (EMIS) to be down all of Friday and most of yesterday, we are pleased to confirm that it is operational again and we will open as normal tomorrow, Monday 22nd July.

Please be patient with us whilst we clear the backlog of requests and update the medical records of patients seen whilst offline on Friday.

We'd like to thank our patients for the kindness and support shown to us on Friday during what was an unprecedented global outage.

19/07/2024

Due to a worldwide IT issue we currently have no access to our clinical system.

Please only contact the surgery if you have an urgent medical condition. We are unable to view any medical records, this includes prescriptions and appointments. If you need to contact us please do so by telephone on 01883 742279.

We will update our website and page as soon as our systems are back up and running.

21/06/2024

Our lovely Ciara is embarking on an incredible challenge to climb Kilimanjaro for charity. Please support her if you can.

Can you support Ciara?

Ciara is a university student who we're lucky to have working with our Pond Tail Surgery team during the holidays as a Medical Notes Summariser. She's passionate and ambitious, and she’s about to embark on arguably the biggest challenge of her life so far. This August, she and a group of fellow students aim to reach the summit of Mount Kilimanjaro while fundraising for a charity close to their hearts 💜

Restless Development is an international development charity that trains, mentors and supports young people to lead change for a better world. Ciara has been inspired by the charity's mission and the impactful community work they do, motivating her to make a difference of her own.

Her fundraising target is £4,650 and she needs our help to get there!

Please support if you can > https://www.justgiving.com/page/ciara-halpin-1700590681394

20/06/2024

Whooping Cough cases are on the rise. If you are pregnant please contact the surgery to book your pertussis vaccine from 20 weeks of pregnancy.

11/06/2024

As part of Carers Week, the team at DHC Talking Therapies would like to express their gratitude and recognition for all the paid and unpaid carers out there.

Our service can provide a great level of support for the practical and emotional challenges of this multi-faceted role, helping you to stay strong for those you care for.

It's free, confidential and can be tailored to suit your needs. Self refer TODAY or pass this information on to someone you think would benefit > https://dhctalkingtherapies.co.uk/self-referral/