12/12/2025
Women with a urinary tract infection can now get pain relief, if needed, at every community pharmacy in Swansea and Neath Port Talbot.
UTIs can now be managed in all 90 pharmacies in Swansea and Neath Port Talbot ahead of winter.
Pharmacists will complete a clinical assessment with the patient to determine whether treatment is needed. In some cases, a urine test may be required.
If treatment is required, the pharmacist can provide this without the patient having to see a GP.
They can also offer self-care advice and information on what to do should symptoms worsen.
The upgrade follows a Welsh Government investment to offer the service in 99 per cent of pharmacies across Wales.
The expansion will allow more people to be assessed and treated, if necessary, without having to see a GP first.
The service is available to most women aged between 16 to 64, who have symptoms of a UTI.
These can include pain or a burning sensation when p*eing, needing to p*e more often than usual, needing to p*e suddenly or more urgently than usual and lower tummy discomfort, among other symptoms.
It is provided as part of the Common Ailments Service, meaning you must register with the pharmacy to access it, which only takes a few minutes.
Consultations are carried out in a private room and if the pharmacist decides you still need to see a doctor they will refer you.
Sam Page, Swansea Bay’s Head of Primary Care, said: “Many patients would make an appointment at their GP practice for a simple UTI but now they can be easily seen within a community pharmacy instead.
“This will help improve and increase access for our patients who are able to go to any of our community pharmacies to access this service.
“This rollout will help to ensure even more patients can receive care closer to home and has undoubtedly helped to increase access to the service by making it more streamlined for patients.”
The management of UTIs was introduced as part of the Common Ailments Service in some community pharmacies last year and allows the pharmacist to assess symptoms and provide free pain relief or treatment if needed.
Women aged 65 and over with UTI symptoms should still contact their GP practice or NHS 111 Wales.
Some patients can have a more complicated infection and may need additional tests and treatment.
People who are pregnant, have weakened immune systems, a high temperature or have certain medical conditions are among those who may not be able to access the service.
In this case, they are advised to speak to a community pharmacist or GP practice for advice on which service is best suited for them.