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Monday 9am - 5:30pm Tuesday 9am - 5:30pm Wednesday 9am - 5:30pm Thursday 9am - 5:30pm Friday 9am - 5:30pm

3R Call Management

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3R Call Management

3R Call Management is an independent call management service based in Yorkshire.

10/12/2025

The Power of Networking – and a Chance Meeting That Changed Everything

About 10 years ago, I met a man and his guide dog in a busy coffee shop in Birmingham. I offered them a seat at my table, we started chatting… and we’ve been connected ever since. At the time, I had no idea who I was talking to.
That man was Tim Reddish - CBE DL .
I had the pleasure of introducing Tim to Debbie Hardy from SNAPS Yorkshire as a possible Speaker, as SNAPS is 3R's chosen charity.
Fast forward to yesterday, I collected Tim and his current guide dog, Upton, and we headed to Irwin Mitchell’s for an unforgettable Corporate Catch Up.

Tim’s story is extraordinary. From losing his sight at 36 to becoming a Paralympic champion, leading British Paralympic sport, and achieving so much more, his journey is a masterclass in resilience, adaptability, and redefining what’s possible. We could all learn from his mindset and strength.

But for me, the biggest reminder was this:
You never know where a conversation, a connection, or a simple act of kindness might lead.
Networking isn’t just about business cards or LinkedIn requests — it’s about people, relationships, and the unexpected opportunities they create.
Here’s to meaningful connections, remarkable people, and the power of saying “yes” to a shared table.

16/05/2025

🚨 Stop Missing Calls. Start Gaining Clients. 🚨

Every missed call could be a missed opportunity—and we’re here to make sure that never happens again.

At 3R Call Management, our call handlers answer your calls professionally, in your business name. Whether it’s booking appointments, capturing leads, taking orders, or filtering out time-wasters—we’ve got it covered.

✅ Never miss a client
✅ Protect your time
✅ Look bigger and more professional

Perfect for solo entrepreneurs, small teams, and growing businesses that want to sound like a million bucks—without spending it.

📞 Ready to try it for yourself?

Comment “INFO” below or message us now and we’ll show you how easy it is to win back your time AND your callers. 💼✨

14/05/2025

✅ Call Scripts are a great idea if you are not confident in making outbound calls. Here are a few tips to help you succeed.

1. Greet and Identify Yourself Clearly

2. Set the Tone and Purpose Quickly

3. Ask a Friendly, Insightful Question

4. Tie Your Service to Their Needs

5. Invite a Next Step

Bonus Tips:
• Keep it under 3 minutes unless they’re engaged.
• Be human, not scripted—use the outline as a guide.
• End with a clear, confident Call To Action (book a call, send info, sign up).

Still not confident? Give 3R Call Management a call to see how we can help you and your business! 0330 314 1333

12/05/2025

Here are some top tips for making outbound calls!

Know What You Need
Be clear about why you’re calling—whether it’s to inquire about services, get pricing, or ask how you can get started. A focused purpose helps the call move efficiently and ensures you get the information you need.

Ask About Value, Not Just Price
Don’t just ask “How much?”—ask what’s included, how the service works, and how it’s different from competitors. Understanding the value will help you make a smarter decision.

Share a Bit About Your Business
Giving a quick overview of your company and goals helps the team tailor their answers and recommend the most relevant solutions for your needs.

If you are out of your comfort zone call 3R Call Management to find out how we can help you! 0330 314 1333

09/05/2025

Want Fewer Customer Complaints? Start With the Phone Call. 📞❌😤

Most complaints don’t start with a big mistake — they start with a bad phone call. A missed call, a confusing answer, or being left hanging can quickly turn a small issue into a full-blown complaint.
Here’s how to stop that from happening:
✅ Always answer promptly – Missed or delayed calls are complaint fuel.
✅ Be clear and honest – Even if you can’t solve it right away, keep the customer informed.
✅ Show empathy – People want to feel heard, not brushed off.
✅ Follow through – If you promise a callback or update, do it. Every time.
The easiest way to avoid complaints? Handle calls like every customer is your biggest one — because they might be.
Want to level up your call handling and protect your reputation? Let’s talk. 🛡️💬
Call 3R on 0330 314 1333

07/05/2025

How to Stop Customers Getting Frustrated When They Call You ☎️✨

Want to keep your callers happy and avoid the classic supplier frustrations? Here are 3 key steps:
1. Answer quickly & professionally – No one likes waiting. Make sure every call is picked up fast by someone who sounds friendly and knows what they’re doing.
2. Train your team – Give staff the tools and knowledge to handle common questions confidently, and escalate complex ones smoothly. No guessing games.
3. Keep communication clear – Be honest about wait times, product availability, and follow-ups. Customers can handle bad news — what they hate is silence or surprises.
Bonus tip: Consider using a professional call answering service if your team is stretched. Better to have someone helpful pick up than send callers to voicemail!
Great service starts with great conversations. Are your calls up to standard? 📈💬
Speak to 3R and see what options are available to you - 0330 314 1333

05/05/2025

What Frustrates Customers Most When Calling a Supplier? 😤📞

Ever called a supplier and hung up more frustrated than when you dialled? You’re not alone. The #1 frustration for customers is not getting through to a real person quickly. Endless menus, long hold times, or being passed around like a hot potato can drive anyone mad.
Next up? Lack of clear answers. Customers want fast, accurate info — not vague promises or callbacks that never come.
And let’s not forget poor communication. If call handlers sound rushed, uninterested, or don't understand the issue, it reflects badly on your whole business.
In short, people want to feel heard, helped, and valued — not like an inconvenience.
If you're a supplier, the way your calls are handled matters. It's often the first impression — and it can be a deal-maker or deal-breaker.
How’s your call experience measuring up? 📊
At 3R we are happy to audit calls and help train your staff - give us a call on
0330 314 1333 for further information.

02/05/2025

Customer service is a highly talked about topic at the minute!

Did you know that 80% of customers say the experience a company provides is just as important as its products or services?

And yet, 60% of callers won’t leave a voicemail if their call goes unanswered.
That’s lost business, lost trust, and lost opportunities.

At 3R Call Management, we ensure every call is answered by a real person that is dedicated to your company.

No Bots. No teams of 50 people. We would provide a maximum of three professional, efficient call handlers with the level of service your customers expect.

And for you?

No missed calls. No frustrated clients. Just seamless communication that keeps your business running smoothly. Call 0330 314 1333 to find out more!

30/04/2025

Do your inbound and outbound calls fit in with your business?

Every company has different needs, which is why off-the-shelf call handling doesn’t cut it.

At 3R Call Management, our services are built around your business:

✔️ Call scripting – Ensure every caller gets the right response
✔️ Appointment scheduling – Keep your diary full and organised
✔️ Message taking – Never miss an important detail
✔️ Outbound calls – Follow-ups, reminders, and more
✔️ Payment handling – Fully PCI compliant for secure transactions

Your calls. Your way.

Because getting a tailored solution that works for you should be the only way you consider making life easier! Call 0330 314 1333 to find out more!

28/04/2025

Want your small business to look bigger? Start with your call handling.

First impressions matter.

When a potential client calls, they don’t see your office size or team.

They judge you by how professionally they are handled and if they feel you are capable at managing their problems.

Missed calls? Unanswered voicemails? That screams ‘too small to cope.’

Rushed conversations? That suggests ‘too busy to care.’

With 3R Call Management, every caller gets a professional, polished call handler dedicated to their company so we can learn the ins and outs of your business!

Whether you’re a one-person business or a growing company we can help.

Your business might be small, but it doesn’t have to sound like it.
Call 0330 314 1333 to find out more!

25/04/2025

Can your business handle a sudden surge in calls?

Most companies struggle with fluctuating call volumes.

Too many calls? Your team gets overwhelmed.

Too few? You’re paying for resources you don’t need.

With 3R Call Management, you get:
✅ Flexible support – We scale up or down based on your needs and charge accordingly
✅ No need for extra staff – No hiring, training, or salaries to worry about
✅ Consistent service – Every caller gets the same professional experience, no matter how busy it gets

We take the uncertainty out of call handling, so you can focus on growing your business.

When was your last “busy period”? Call 0330 314 1333 to find out how we can help your business!

23/04/2025

How long would you wait on hold before hanging up?

For most people, it’s less than a minute.

In fact, 75% of customers say long wait times are the most frustrating part of a customer service experience!

And 34% will never call back if they don’t get through the first time…

Slow responses damage trust.

Missed calls lose business.

That’s where 3R comes in - call 0330 314 1333 to learn more!

We make sure your customers get prompt responses, reduced wait times, and a professional service, so they feel valued, not ignored.

And when customers feel valued, it creates loyalty.

Do you know how long your customers are waiting on the phone for?

Address

Windsor House, Cornwall Road
Harrogate
HG12PW

Opening Hours

Monday	9am - 5:30pm
Tuesday	9am - 5:30pm
Wednesday	9am - 5:30pm
Thursday	9am - 5:30pm
Friday	9am - 5:30pm

Telephone

+443303141333

Website

https://3rcallmanagement.com/

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